PolarProReviews on record for polarprofilters.com

Some time ago, I purchased a series of lenses for my iPhone 13. When I bought a new iPhone 18 I checked if I could buy an adapter to enable me to use my lenses. On the website, an adapter was available, but it was out of stock. I could register to be told when it comes back into stock. I now find, having investigated further, that the adapter is out of stock and is not going to be restocked. If you've made the decision not to restock the adapter, which I think is pure form, why do you keep pretending on your website that the product is going to be restocked? It's just dishonest, or, at best, incompetent Thanks, Polarpro. That's a great service. You've lost a customer.

I purchased an order over two weeks ago and they said they can’t print the label due to technical issues on their end. They can ship to my address and nothing is wrong with the address. The worse part is that when I reach out for updates they ignore my emails completely. They already took the money instead of waiting until they ship the item. Their products are great but for such overpriced products their customer service should be the absolute best. I won’t ever buy from them directly again. With most of the third party sellers marking up above MSRP I might not ever buy polarpro again. I did recently buy their products on Amazon.de with some great deals on discontinued items such as the pivot shoulder rig for only 320€ which is about 50% off. Still trying to find more use cases though.

Polar Pro lenses are part of my day to day equipment in my job as Photographer and Cinematographer. The quality of the products is top notch and the Polar Pro website interface is super easy to navigate and use. My orders are always confirmed and shipped in no time.

I reached out by email about replacing an item I had lost and asked how I could purchase a replacement. I got a response the very next day. And my issue was solved in a very short time. I really enjoyed it!

Great customer service. Quick responses and very helpful.

One of the best customer service departments I have dealt with, responsive, concerned, professional. They are even better than the products offered. Oliver my rep is on my A+ list

I couldn't find the product on Amazon nor B&H video. Once I found the website it was easy and I liked the extra suggestions.

Me encantan los productos de PolarPro y como agregan detalles a mi trabajo.