Polk AudioReviews on record for polkaudio.com

I am nothing short of amazed at my recent customer service experience with Polk Audio! I began an online inquiry about a week ago, explaining that I carelessly knocked my Signa S4D to the floor while lifting my Flat screen tv to mount. The fall resulted in a tinny sound through the tweeters. I was heartbroken as I have loved my soundbar system ever since purchase three years ago. My request was to purchase a replacement soundbar only, as there is nothing wrong with the woofer. Within days the representative responded informing me that the company was shipping me a replacement system at no cost! The replacement system arrived today! I’ve already hooked it up which took about ten minutes and I’m back in business with the same pure, crisp sound I fell in love with. This level of customer care is exceptional, especially in this day and age. Coupled with the complete satisfaction with the sound system that had me coming back to them, I am a life-long fan of Polk Audio and will remain an ambassador for their company as loudly, far and wide as I’m able! Bravo to the company leadership for appreciating the value of excellence in manufacturing quality as well as customer advocacy and treatment. Rob Green Solon (Cleveland) Ohio

I purchased a Polk Sigma S3 sound bar 2 years ago. I always had problems with the remote control such as having to be close by inches to the bar to operate it. Sound was never good. Finally today, after connecting the bar to bluethoot and listening to music via the mobile, I was unable to re-connect the bar to the TV. I have tried every possible way (power on off - disconnect cables - swith TV off and on...) however it didnt work. Finally the sound bar went to it's natural place - the junk bin.

I will advise anyone who's willing to purchase polk audio soundbar & bass speaker don't!!! I purchase one not a year ago and after awhile the speaker and bar don't connect when contact customer service you get all type of stories and @ the end you will be a loser i give 2 stars only because the time it play for that period...

I have been purchasing Polk Audio products for the past 20 years, and I currently own three sets of their speakers — two incredible bookshelf systems and one set of floor-standing speakers. Overall, they have performed remarkably well over the years. The only issue I ever had was with the floor-standing model. I’m fairly sure I pushed the volume too high, which caused distortion and eventually blew the woofer and tweeter. I contacted Polk’s tech support, and I was impressed by how quickly and professionally they responded. They helped me order a brand-new replacement woofer at a very fair and reasonable price. The tweeter was unfortunately out of stock, but they replaced it with a comparable match at no charge, which was an unexpected and greatly appreciated gesture. My speakers are over 12 years old, and after replacing the woofer and tweeter, they sound as good as new. I’m confident I’ll get another 12 years of great performance out of them. Polk Audio offers excellent quality speakers at a reasonable price, and their customer support has made me an even more loyal customer. I’m extremely happy and wanted to share my experience.

DO NOT BUY POLK AUDIO PRODUCTS!! Purchased a soundbar with subwoofer about 5 years ago. Had multiple issues with the remote control (under warranty) and now the sub is not working. They no offer service or parts but want me to buy another product from them? Polk was supposed to be a good company but their products are cheap.

Excellent customer service, resolved my email enquiry (Michael Masucci) and sent a replacement item to me. Many thanks

As a AV professional I occasionally need to deal with dealer support or customer service for issues related to product failures. Recently, I had a Polk XT35 center channel speaker failure out of the box. The keyhole slots for wall mounting failed. Granted the speaker is quite heavy, but the keyhole slots are supposed to be designed to hold the weight. They didn’t. I took photos and filed a claim with dealer support. They told me they would review and turn the claim around in 48 hours. Two days later I called and they told me 24 hours. Two days later I was told it was being processed. Two days later, still being processed. I asked for a supervisor and was told they were on with another dealer and would call me right back. They didn’t. All the while I’m talking to India. Damaged speaker still sitting in the box in my office and my client still doesn’t have a center channel speaker. That is the last Polk product I will ever buy or sell.

I was recently having issues with my subwoofer purchased 7 years ago. The warranty obviously has already expired. I reached out to their customer service and they walked me through various diagnoses via a number of emails. When nothing worked, they sent me a brand new amp board with delivery to Canada absolutely free. They were not obligated to do that but they did. I installed the new board and now my basement is rumbling again with the Top Gun Maverick video. Thank you so much!