Pooleys Flight EquipmentReviews on record for pooleys.com

I ordered a headset and it was a horrendous experience as the company gave the delivery people the wrong email address and I wasn’t able to pay import charges till I rectified the problem myself through the delivery company and when talking to Pooleys was confronted what do you want me to do about it.

Very Pleased with the products I have purchased from Pooleys and will use them again . I would have give them five stars but had a couple of problems with their Delivery Service DPD. Pooleys Customer service was very helpful and chased up the issues. Big Thanks to Neil and Wendy.

Ordering apparel online can be a problem, will it fit or what's the quality like, no problem here. I ordered a uniform pullover from Pooleys, unfortunately it was too small, my fault. This was sent back to Pooleys telling them the problem and they sent me the next size up by return of post and did not charge me. Certainly I will be using them again.

I was not the usual type of customer as building a PC based simulator using 2.5mm audio and mic jacks, rather than a real aircraft. Pooley's couldn't have been more helpful (and interested) and as I have Captain and First Officer side, needed adaptor for twin headsets as well. 2 products dispatched (PA96 and PA72S) and worked great but found that we found we couldn't use the mics to talk to each other. Asked if could help and within the hour had phoned back to offer to replace the latter with a PA200 Headsets work perfectly now, thanks Marcus for your assistance and patience. Alistair PS orders always arrived the next day!!

Pooley's sometimes makes silly mistakes despatching items - perhaps it's a busy period (a 3 item check - right item, not damaged, in date if charts, could help). However, their staff are usually very friendly and helpful in fixing the issue and quickly send out replacements.

Filled in their online form twice with a query regarding one of their products and neither have been responded to. This is now 4 months on. In general, good products but don’t expect any customer service at all

Be careful before you order from this company. I ordered an item 2 years ago which was never delivered. I completely forgot about it until a month or so ago when I received an email saying the item had dispatched. A month later and still no delivery. Have attempted to email the company for clarification but received no reply. Couldn’t make this stuff up.

I have used Pooley's online for several years and their customer service is excellent. Particularly in recent times when they have always kept me informed as to the status of my order. Reviewed by M.Gaston