Pools EtcReviews on record for poolsinc.com

I ordered a filter system from them in July 2025 and they didn't ship it when they said the would so I canceled my order and told them to refund my money. After 5 calls where they told me my refund was being processed or that the had already sent it and they would email me confirmation, which I never received either, they told me they have filed chapter 11 and they could not process any refund.

Complete and utter waste of time. Won’t refund my purchase. Having to contact attorney to file for felonious actions by this company.

Order a pump Dec 17. No pump by Jan 3 so cancellecd and ordered elsewhere. (that took 2 days!) They charged our card $425 but have never refunded it. WATCH OUT FOR THESE GUYS!!! Purely criminal.

Do not purchase from this fraudsters. I ordered a pool in April of 2020. I understand that COVID played a huge part in me not receiving the pool until October of 2020 but the company could not tell me when it would arrive. They were rude and unprofessional. When the pool finally arrived it was missing a pump, filter, strainer basket, and hoses. I contacted them and the blamed the manufacturer but offered no solutions. I purchased the remaining parts myself after months of calling, emailing, and reaching out to them for any assistance. After purchasing the needed parts myself form a local pool store I asked poolsinc for a refund on what I had spent to cover what they didnt ship. They kept telling me 'the checks in the mail', it never arrived and they never sent the parts I paid for, or a refund for the parts i purchased (again) on my own. This place is a fraud, they're thieves, and liars. DO NOT PURCHASE FROM THEM.

Ordered a product back at the beginning of August. was told 2 weeks Max. never received. Finally asked for a refund come October 10th since they did not have a shipping date and they could not provide one. Was told they were going to refund same day and it would take 5-7 business dates. We have been told that again three times thereafter and the refund has not come through. Fraudulent company, do not order from them. They have had more than enough time to make this right and clearly they're ok taking your money without intending to follow through with your order.

These guys took my money and never sent the product...kept stringing me along as if it was coming and told me the same thing everytime...here I am a year later calling them daily trying to get my money back for a product they never had and they refuse to...they essentially stole my money and are not giving it back...I will be filing a complaint with the better business bureau and sue them to get my money back...they are completely corrupt and a scam!

TOTAL SCAM SAVE YOUR MONEY!!!! I ordered a pool, it was missing parts and the frame was to short. 100% unusable, unable to get refund or a hold of someone !!!!!!! DO NOT SHOP HERE

My husband and I ordered a pool from this site back in May 2024, and have not received any updates about shipping or processing of the pool in general. We have called the customer support line multiple times and each time we call we get a different answer. "it is still being processed" "It has already shipped" "it hasn't been shipped yet, but I can get it shipped by tomorrow" "you'll get a call when the pool has shipped" always with a promise of a call back. At this point in August 2024 it is not likely we will see this pool. I called customer support one last time and was met with the same lines like the ones above. I then asked if I could just simply cancel the order because I am fed up. Courtney said it would be a cancellation request and it would like 5-7 business days. I told her I wanted to cancellation to be processed sooner than that and asked to speak with a manager or who approves the cancellation. She told me that was not possible, as there was no manager or someone else to speak too. I asked for a cancellation number and once again she could not provide me one. I am wary that this cancellation request will even go through and looks like me and my husband will be out of over $3,500.00 USD. She then proceeded to tell me IF the cancellation request as gone through it could take over 30 days for the money to be processed back into the account. At this point, I thought it was best to report this to the BBB as to warn other customers that their 5/5 reviews are false. I asked Courtney for an address to help me with this report and she stated they in fact did not have one. Most likely trying to avoid this review. When I told her in fact that every business has an address she vehemently denied it, saying they don't have a store front. I don't have a doubt that she honestly didn't know. But it does reflect on how they go about their training. I looked up their address on an old email, but am extremely disappointed. Don't fall victim like me and my husband.