Poolweb.comReviews on record for poolweb.com

they are criminals

The Staff and especially Norma Martin, have always been extremely helpful and professional. Also keeping the experience feeling pleasantly personal. I always have the utmost confidence in the support team when I phone in with any concerns or order questions.

I ordered for the first time - a zip code was entered incorrectly for a different town and the system didn't catch it. Purchase went back to company and apparently there is a 15% re-stocking fee that when I called looking for the package when I was told I would be issued a refund nothing was mentioned about the restocking fee. Of course, I was not expecting the shipping or the sales tax refunded. Would have been nice for a customer service rep to have been able to explain that so a customer is caught off guard by it.

Paid on Wednesday evening 28.57 For 2 day shipping. Part shipped Thursday And didn’t arrive until Monday! Very expensive shipping to not get in the two days I paid for! Messaged them and they say Monday was the delivery date! If it Shipped Thursday day 2 is Friday! Beware! Not worth spending the extra money get it quickly! Monday was day 5! They won’t refund!

Norma has gone above and beyond to help me since our initial connection. She has dealt with my rookie questions with kindness and knowledge. She has been absolutely exceptional. As a manager I wish I had ten Norma’s on my team!

Joshua , as per our previous conversation, I tried in good faith to alert your company that my order was being shipped to the wrong address immediately via email once I realized nobody was available to talk to on Saturday. The fact that your company isn't willing to cancel the order on your end and at the very least issue a refund back to my credit card due to my inconvenience has cost your company a customer. Share my disappointment with your management, but I doubt they will care. - Carlos Velez

Very competitive pricing and responsive customer service support

Jamie was amazing I called at the end of the day with a need for parts to be delivered the next day to avoid a shut down.