PortoroReviews on record for portoro.com

We stayed at Sea Esta 30A Condo from October 6–10. Due to a hurricane and a mandatory evacuation, we were forced to leave the property for our safety with two nights remaining on our reservation.We contacted the property manager, Portoro Homes (also known as 850 Vacation Rentals) to request a refund for the two unused nights. They refused. We then contacted Vrbo for assistance. Vrbo confirmed that our situation qualified under its Extenuating Circumstances Policy and reached out to Portoro Homes on our behalf. The host did not respond. Despite acknowledging that our circumstances qualified under the policy, Vrbo ultimately told us to contact our financial institution to pursue the matter further.This is unacceptable customer service. We were dealing with a serious weather emergency and a mandatory evacuation, yet we were left to fight for a refund for two nights we could not safely use. Portoro Homes refused to work with us, and Vrbo failed to provide a meaningful resolution even after confirming that our situation qualified under its policy.A company’s true character is revealed by how it treats customers when circumstances go wrong. We will never book with Portoro Homes again and this experience has significantly damaged our confidence with Vrbo.

Update: Portoro Homes ended up refunding me the following week. Even though it was still a stressful experience, I appreciated being called and apologized to, and ultimately getting the resolution I deserved. It sounded like a lot of miscommunication between all parties with the craziness of the hurricane, and they solved the problem in the end. _____ Horrible communication and no refund during a mandatory hurricane evacuation and property damage and no power. Our family vacation was derailed by a major hurricane and a mandatory evacuation in the property’s zone. Vrbo’s Extenuating Circumstances Policy addresses mandatory evacuations, and Vrbo told me the host is responsible for following the guidelines and issuing any applicable refund. Yet 850 Vacations by Portoro refuses to refund us. The communication from 850 Vacations by Portoro was appalling. They never proactively contacted me to discuss the hurricane or our situation. I had to initiate every conversation, yet they continued sending automated emails asking how my stay was going and whether I was comfortable—even though a mandatory evacuation was in effect and the neighborhood had no power. The company later confirmed a tree was leaning against the house, the golf cart windshield was cracked, and the neighborhood remained without power. Still, no refund. This is not how you treat customers facing a natural disaster. I would not book with this company again and encourage other travelers to understand the risks before booking.

I am not one to give a bad review but feel it is needed. Although the location of the home and the Magnolia Cottages neighborhood is wonderful, this visit was a bit disappointing. We were not informed that the beach access was closed and “under construction” by management. It came to our attention that this is an ongoing “issue” from an owner. The management acted as if it were a surprise when we questioned the closure. We did use public access not too far down the street, but I have a permanent foot injury and it was an inconvenience. The back door to the home would not lock which is an obvious issue. Although the screen room is lovely, as with the home, both smelled of mold. We realized it has permeated the cushions and could not enjoy the use of the screen room . We had to re-wash all of our clothing upon arriving home. Unfortunately, we discovered sand in two of the “cleaned” beds and both went home with a multitude of sand flee bites even after washing the bedding. I mentioned some of these concerns to the management, I’m still waiting to their reply from “looking into it.” We have been vacationing 1-2 times per year in this area for 16 years, mostly staying in this neighborhood. Sadly, this was the first and last time we stay through Portoro.

Confusion with confirmation of rental even after forms signed and drivers license and even selfie provided. Was frustrating to determine where to obtain code for check-in from text and emails. Communication from rental company could improve. Facility nice but had an few issues which were brought to their attention.

This property was very nice and clean. Convenient to the shops and few blocks away from the park and beach.

This beautiful home is located directly on the beach and has a private boardwalk access. Plenty of space and comfortable beds for 10! The floor to ceiling sliders give you a picture perfect view of the waves rolling onto the sand. We collected some pretty shells. The host was readily accessible by phone and to help solve technical issues with the WiFi and TV’s. A 5 star home!

Very professional and appreciate the level of service provided.

Quechee Club has two very nice golf courses - and the people in the pro shop are helpful and nice. The unit we rented has two master suites, which is very nice for two couples on a golf trip. The condo was well provisioned for four people, but not more than that. Our unit felt like it hadn't been used in a long time, so there were cob webs, particularly around the windows. The unit only has portable air conditioners, which were not even used by us. The way they were set-up allowed bugs to get into the house. I would recommend just removing them this time of year and then make sure the place is cleaned directly before renting it. This place is dog friendly and we brought our dog. Since the unit has light couches, we brought some towels to place on them, which is easy if you are driving there.