PositiveReviews on record for positive.energy

Avoid Pozitive Energy at all costs. The incompetence is staggering. Initially, their broken billing system erroneously set up two separate accounts in my name, and they aggressively chased me for over £1,100 with threats of collection. I was forced to take them to the Energy Ombudsman, who ruled in my favour, ordering them to fix the accounts and confirming my true final balance was exactly £170.64. I emailed them twice in July asking for a secure link to pay this mandated £170.64. They ignored both emails. Instead of accepting the payment they were legally owed, they fabricated a completely new incorrect balance of £445.86 and instructed Flint Bishop Solicitors to harass me for it under the threat of commercial debt collection. When the Ombudsman finally contacted them this week, a representative admitted in writing that the true balance is £170.64, but claimed he was "not sure" why I hadn't paid-conveniently ignoring that his own company refused to answer my emails and sent debt collectors after me instead. This has been ongoing for about 18 months, and the cycle has no end in sight as they continue to send me threats through themselves and through their solicitors. Both companies just completely ignore me whenever I respond and try to proactively sort it out. I have now had to issue formal Subject Access Requests (SARs) just to force them to accept the payment they are legally owed.

If you are a business avoid this company at all costs. Communication is none existence, e-mails are ignored and they chase people who are not even the bill payers.

Avoid at all costs. Still calling me after case settled in our favour with Ombudsman 3 years ago. The company warrants an investigation.

Awful. Truly awful. Moved into a property where PE are the supplier. Gave them all of the information to register and they didn't do anything with it but sent out 5! enforcement officers to disconnect. Showed them all that I was making every effort only to be ignored. Once set up all the billing was incorrect and they still collected the direct debit even after being told it was wrong. Heading close to 1 year of dealing with this shambolic organisation. They genuinely dont care.

The worst supplier and company. Scamming customers with false information and forcing bills on "estimated" bills despite been given actual readings. Blocking switches for false reasons, whilst incurring extortionate daily standing charges. DO NOT USE!!!

I have now sold my business and no longer need my contract I have given my final readings Paid over £1050.00 towards my bill there saying now for weeks and weeks Saying they cannot find the money To rectify this problem there telling me my last payment was April from the same card I paid with in April Lots and lots of phone calls Lots of Emails Lots of attitude No help I'm going to the police for more advice I need some help with this Added late payments to my account There would be no late payment fees If there tell me where my money is I've got proof Of my payment Stay away from this company with all cost

pe EV charge points at Welcombe hotel Stratford Complete rubbish. No instructions for new users. N cannot get through to call centre. Registration with them impossible. Wasted 30 minutes trying to unhook from their shit power tower. Don’t try. With these shysters.

This is the worst company I have ever dealt with. They do not take any notice of issues raised or problems people experience. I spend hours each week trying to get matters resolved and with no help. They are dreadful-avoid at all costs