PPL Electric UtilitiesReviews on record for pplelectric.com

I just moved to this area -an apt. complex. The 1st contact w/a rep. to set up service - would not believe my actual zip code. This person was located in central PA and had no way to 'see' anything regarding eastern PA. I called after service commenced to 'fix' address. I was offered a free welcome kit online 9/23. From the very start, I couldn't log in to my account via the link. I called PPL deciding to give a certain amt. of time to be on hold. It ended up being over an hour - yeah, I was an idiot but I got other things done while on hold. After being transferred 4x -the 5th representative (she was in billing apparently) wanted to send me back to a # I had called already. Why doesn't PPL just not offer things if a customer can't get them? It costs PPL nothing in the 1st place. I will also be looking for less expensive suppliers. I CAN PAY MY BILL ONLINE WITH NO PROBLEM!

Every time the wind blows, the power goes out. Always some BS excuse and takes for ever to get back online. On top of that, it's a monopoly with no other options. They SUCK!

Lousy service and lousy customer support. 1) They send invoices after termination date 2) They have an AI to prevent people from calling in to sort things out it can only say "i don't understand please try again" but after about 7 minutes it gives up. 3) They speak poorly so it is hard to understand and just wants to transfer you. Luckily for PPL there are no options if they are the suppliers so you must use them.

Ppl. I would appreciate being given notice you are sending people on my property. My backyard is locked and will remain locked unless it is an emergency. Are you really stating that it is too hard to send an email notification to the residents on the list to be visited that someone they do not know will be on their property and why? Is it really that hard to ask for alittle respect?

Terrible costume service! I will move out from the apartment and I can't cancel my account. I've been trying for the past 5 days. Avoid this company if you can!

The worst power company in the United States. I'm still sitting here with no power and it's been days and days. The house is 100 yards from my neighborhood all have power. You can't get a hold of anyone at PP&l. When it comes to lazy people they win first place. Update: These people are scumbags. They should be charged with theft because they are still charging people while the power is out. It's day 4 now and while the power was restored to the houses 50 yards away from mine I still have no power along with a couple hundred other people. How is that even possible?? I've never hated anything but I hate this company. They are incompetent idiots. Hopefully I'll have a class action lawsuit put together soon These scumbags will be held liable.

For 20 years, I have been forced to deal with PPL’s garbage infrastructure, insanely high prices, and all around terrible service. Last year, we lost power once every month in my neighborhood. Yesterday on the 4th of July during the hottest week of the year to date, we not only lost power but they’re telling us that it will be restored by 11pm on the 8th. That is nearly 5 nights without power. It is unacceptable in 2026 to put customers through this sick monopoly. And by the way, they not only refuse to discount customers for all of the time they aren’t supplying power or the aggravation and misery it causes, they tend to charge more in that next bill.

Shut us off during a heat wave. My moms is a cancer patient and my brothers need the electric for summer school. Our $500 worth of groceries went bad. We're on a plan and paid as much as we can. We only get $1000 a month and that goes towards rent. We were told as long as something is paid they wouldn't turn us off but did anyways. Worse electric company ever. Never had this problem.