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Outstanding
414 reviews on file
Premium Parking - United StatesChoose a row to list only the reviews with that rating.
Each aspect gets a score of its own after 5 customers have rated it.
Particulars
US based leader in gateless digital parking. Not to be confused with "Premium-Parking".We live at the intersection of parking and technology. We are a technology company, a parking operator, and network of parking advisors to bring it all together. We built our own custom cloud-based parking management software to run our locations—now you can use it to upgrade yours. We offer an enterprise-class agile solution that's simpler, more powerful and more affordable than the disconnected hardware and app-based offerings of the legacy parking industry giants and venture capital dorm room startups.
Register summary for Premium Parking -
The docket
414 published reviews on file
Filed
Leo (customer service) was a great help. Early I had disputed a parking ticket that was reduced. I had been told to wait a few days for invoice to be cahanged and then pay it. I was traveling and by the time i returned, a late fee was added. Leo removed the late fee and took my payment. He was helpful and kind and a pleasure to interact with.
Filed by David F.
Filed
Very friendly and easy to work with. Representative obviously has conflict resolution skills. Thanks , David Kraft 206.380.4444
Filed by David K.
Filed
Cynthia has great customer service skills. She's also very knowledgeable of the Premium Parking Services and processes. She handled my request very quickly.
Filed by Michael
Filed
The young lady was very patient and understanding of my situation. She was able to rectify the matter, and did not make me feel like an idiot. Thank you for being so courteous.
Filed by Clarence T.
Filed
I spike to Harvey twice in two days. Not only answered my concerns, but proactively gave me the direction I needed . He is aware of how your service works and is a great benefit to your operation.
Filed by Alex P.
Filed
Anne at Premium Parking was wonderful. I called her with sort of a complicated issue and she listened carefully and empathetically and resolved my issue (over the weekend I might add, which added some challenges). I am genuinely safer today than I was a few days ago because of her. Would exceed five stars if I could.
Filed by DM
Reply from Premium Parking -
Thank you for such kind words! We’re so glad Anne listened carefully and resolved your issue, especially over a weekend. Knowing she helped you feel safer today means a lot to all of us. We’ll make sure she hears your review. People deserve great places, and we’re grateful you took the time to share your experience. Premium Parking®
Filed
Agent was kind and able to correct my issue. I had a hard time understand her speech and she had a hard time understanding me. Still got it done but much repeating and letters took time. Wouldn’t hesitate to use them again for parking.
Filed by Kari O.
Reply from Premium Parking -
Thank you, Kari! We’re glad our agent was kind and could get your issue corrected, and we appreciate you being willing to park with us again. We’re sorry the back-and-forth took longer than it should have. We’ve shared your feedback with our Customer Support team so we can keep improving. People deserve great places, and we’re working to make every step as easy as the parking itself. Premium Parking®
Filed
The sign-up process was easy, and the customer service was efficient and timely. I contacted them several hours before a show to clarify something, and the agent, Max, replied quickly and was extremely pleasant. He answered all my questions and offered any assistance he could give. Thanks, Max!
Filed by Eric M.
Reply from Premium Parking -
Thank you, Eric! We’re glad sign-up was easy and that Max could answer your questions quickly ahead of your show. We’ll make sure he hears your kind words. People deserve great places, and your review helps us get there. We appreciate you taking the time to share it. Premium Parking®
