Prestige Home GuardReviews on record for prestigehomeguard.com

They selected a great contractor that was honest and hardworker

Extremely Disappointing and Unprofessional Experience I would strongly caution anyone considering doing business with Prestige Home Warranty. My experience with this company was extremely frustrating and unacceptable. After filing a claim, I was treated as though I had done something wrong and was actually accused of making a fraudulent claim. Rather than listening to my concerns and attempting to resolve the issue professionally, one of the managers, Allen, was extremely rude, disrespectful, and unprofessional. His manner of handling the situation was completely inappropriate for someone in a management position. What made the experience even worse was feeling as though I was being threatened with legal action simply because I questioned the handling of my claim. Customers should not be made to feel intimidated or treated like they are doing something wrong when they are simply trying to use a service they paid for. Based on my experience, I would not recommend Prestige Home Warranty to anyone. In my opinion, the way this company handled my claim was unacceptable and left me feeling that my money was wasted. By contrast, I have had a much better experience with American Home Shield. They actually listen to their customers, communicate professionally, and make you feel like they are trying to help rather than intimidate you. Save your money and think twice before choosing Prestige Home Warranty. I would not use this company again.

The service and help given by the representative when I called was a lot faster than expected. It was an emergency and they got the technician to my house the next day and it was fixed in 30 minutes. I'm thrilled and thankful for everyone who helped through this ordeal. Thank you so much.

Prestige made the process fairly straightforward the part had to be ordered and was sent directly to my house. Once the part arrived within 24 hrs the technician was able to come and install the new part. Everything went very smoothly. The technician was excellent and completed the installation very quickly.

My hot water tank quit working on a Saturday. I called and filed a claim and was told I would hear something in 24 hours. Sunday, I hadn't heard anything and called again. Again, was told I would hear back in 24 hours. I told the AI assistant that I wanted to talk to a human being. I received a call from someone who said they were personally going to look into my claim. Monday, I called again and talked to someone who said they were having trouble finding a technician. They asked me for possible 3rd party people to come. I gave them two names. I received a call that someone would be at my home in a couple of hours. After the technicians determined I needed a new tank, I called Prestige and talked to Adam. He talked to the technicians and got the info on what needed to be done. Then he asked to speak to me. Adam told me to pay them $95. And he would submit a claim to get approval for a new tank. Which could take up to 24 hours. When the technicians were ready to leave, they presented me with a bill for $154.50. I explained my contract limited me to only paying $100 max. They said to take it up with the warranty company. When I called Adam to see what to do about the overage, he said that he told me to only pay $95. I said I explained that to the technicians and they said to take it up with the warranty company and since they were a third-party vendor I paid their bill. Adam refused to offer any solution as to the overage. At one point he said it was like I gave them a tip. I told him that it would be a shame to go to small claims court over $54.50. Adam said he wasn't suggesting I sue the vendor to get my money. I corrected him and told him I was talking about suing Prestige for not honoring their contract. Adam said that he told me to pay them only $95 on a recorded line. I told him I said the warranty company told me I would only have to pay $100 max for a service call. And the technician told me to take it up with the warranty company. And that there were three people who heard that conversation. Later Adam and I reached a compromise. But I let him know this experience left a bad taste in my mouth.

The best home warranty I ever had, Prestige Home Guard has been amazing to me , my repair was done very quickly.

Adam listened to what my needs were.

Adam was very knowledgeable and helpful and excited about the company and the product. Very honest and forthright