Print Scan - Printscan - Printscan.comReviews on record for printscan.com

OMG, I don't think I've ever had a more cranky, accusatory customer rep - EVER. It took three phone calls to get a humanoid and three emails to get a receipt. I offered to take half the responsibility but this young man was nothing short of belligerent!

HORRIBLE IT COSTED $145 TO GET FINGERPRINTS FOR ONE PERSON!! AND THE COSTS WERE HIDDEN!!! A machine at ups does it, no real people to talk to and other location like Identigo does it for $22. They don't tell you the price, and they charge $80 to deliver you the scans and that's the only option they offer. I only found out the price after paying and they won't do anything about it. plus, to ship out a piece of paper smaller than an 8.5x11 never should cost $80!!! Hated this experience I hope they never get a never sale.

another competitor could take this market by offering equipment that actually worked. Took 2 hours to enter fingerprints. Ink would have taken 10min.

The location at 49 Archdale Street, Charleston, SC is unreliable. I had a CONFIRMED Saturday appointment [06 June 2026 at 1000] as did four other people, only to find this shop is closed on the weekends! The USPS mail carrier stated, "they have been closing on the weekends for awhile." The Customer Service telephone numbers [all three] did NOT work. The Parent company had zero idea of the Saturday closing. To date, NO satisfactory answer from parent company. Unfortunately, a Rating of ZERO Stars is not allowed.

Horrible! Basically a machine set up at The UPS store with no help from employees. Told that the store is certified but the employees do not have anything to do with the machine. Absolutely terrible experience! Machine doesn’t work properly!

Made appointment online for fbi check to include mailed copy. Found out I did not need mailed copy so I told technician. She said, "no problem. Come on back. " I get scanned and she tells me to have a nice day. I said again that I need to change my order for only the emailed copy and she said call the company. Did so and they told me it was to bad. I should have made the change prior to getting scanned. So the scammed me out of $90. Go anywhere else if you can.

i would give zero stars if I could. The customer care representative is very rude and unwilling to help at all. It is extremely ridiculous that we are asked to pay such a high fee but only allowed to view and download the document once.

This company is HORRIBLE!! Do not use. They take large fees up front and fail to explain that you need to upload your FBI background check in a separate step. Weeks passed in which I assumed I was waiting for my Apostille, only to discover that it was never initiated. They charge $265 for one Apostilled page which takes weeks to process, which is more money and more time than other companies which do exactly the same thing. I had to call them to discover that my Apostille was never processed, and spoke to Tyler, who was extremely rude and dismissive. At least I was refunded the money for the Apostille. This is very bad news because my need for the document is time-sensitive--as I'm sure is the case for other would-be customers.