The only reason it isn’t 5 stars is that there’s still some major hiccups with the service- entire nodes will go down occasionally and without warning, and some features are missing or incomplete. Aside from that, though, everything has been fantastic! The interface and performance is much better than our previous hoster, and the customer service has been responsive and helpful. I’m sure as they improve their tech further, I’ll be able to make this a solid 5 stars. Also, it’s silly, but I appreciate that like Bloom you have access to the trashbin. Very useful, that.
Filed by Laura
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Still awful
Still awful
Filed by ZZCVX
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Best server hosting out there
It is very good and easy to set up and the prices are good for the amount of people it can support. The staff are very helpful and it is very reliable.
Filed by Ray J.
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Good hardware performance
Good hardware performance
Filed by Alex R.
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Best prices cheap afordable
Best prices cheap afordable
Filed by Mohammed Ali G.
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Good server
Good server! But service support is shit because support is so late and the problem is not fixed I report the problem and I just wait about 1-3 h for 1 time response and wait 1-3 h again to respond 1 more time. And about the dedicated server port, I requested it almost 3 days ago. Right now I have nothing changed! And I sent them a please to work for me fast and they didn't respond for 6 hours right now! Is this review good for 2 stars?
Filed by Lroy
Reply from Prism· Aug 3, 2026
Thank you for recognizing the quality and performance of the server. We would, however, like to provide some important context regarding the support experience described.
Our normal support is quite responsive. This particular request required involvement from an executive or network administrator. By nature of their roles, those team members cannot be personally available at all times, and this was clearly communicated in your ticket.
The order form explicitly states that dedicated IPs are not available in your selected location. Despite that, we agreed to provision one as a special exception after you contacted us.
We also clearly stated that the request would be handled on a waitlist basis and could take up to seven days, since dedicated IPs are not normally stocked or supported at this location. Your dedicated IP was ultimately provisioned well before that timeframe.
The core service purchased, a high-quality server, was delivered and performed well, as the review itself acknowledges. The concerns raised relate entirely to the response time for an add-on that the order form expressly listed as unavailable, rather than the quality or delivery of the advertised server service.
Ironically, had we simply enforced the limitation shown on the order form and declined the request, there likely would have been no additional support experience to criticize. Instead, we made special efforts to accommodate you and completed the request ahead of the timeframe provided.
Normally, when we respond to a critical review, we ask what we could have done differently to earn a five-star rating. In this case, however, it is difficult to identify what more could reasonably have been expected. You received the good-quality server you purchased, along with a special accommodation for a product explicitly listed as unavailable, and that accommodation was completed ahead of schedule.
We understand that you would have preferred immediate fulfillment, but this review does not meaningfully evaluate the service within its advertised scope. We therefore do not believe the two-star rating fairly reflects the service delivered.
