Proper Insurance ServicesReviews on record for proper.insure

I worked with Payton on obtaining airbnb coverage for our rental and he was very thorough and helpful on getting the process done smoothly! I have been impressed so far with the setup and hope to have the coverage for years to come.

I had a really good experience with Proper. Alayna was assigned to my claim and she was very friendly, responsive, and organized throughout the 6-month process. STR claims can be complex and stressful, so it's important to go with someone like Proper who specializes in this asset class.

While my claim process started quite stressful, Cali has been a lifesaver, thank you so much for doing your job, answering questions and getting us to the finish line on our claim!

I cannot say enough good things about Proper Insurance and specifically Matthew Stuart who helped me navigate a very stressful water damage claim for my short term rental property in Panama City Beach, FL. From the very beginning Matthew was professional, responsive, and genuinely cared about making sure my claim was handled properly and fairly. Dealing with water damage at a rental property is incredibly stressful, especially when you have guests coming in and out, contractors to coordinate, and insurance documentation to manage all at the same time. Matthew made the entire process so much smoother than I ever expected. He was thorough, knowledgeable, and communicated with me every step of the way. I never felt like just another policy number. He treated my claim with the care and urgency it deserved and I am so grateful for that. Proper Insurance is hands down the best insurance provider for short term rental owners. If you own a vacation rental or Airbnb property and are not with Proper Insurance, you are missing out. They truly understand the unique needs of short term rental hosts and it shows in how they handle claims. Thank you Matthew and thank you Proper Insurance for taking such great care of me and my property. You have a customer for life! Abigail Cariaga Owner, Sandy Bliss Panama City Beach, FL

I have three properties insured with Proper Insurance and, in 15 years of owning these properties, I have only ever needed to make one claim. I honestly could not have asked for a better experience. Cali has been absolutely wonderful and has helped me every step of the way. She has been incredibly responsive, patient and helpful throughout the entire process, always taking the time to answer my questions and explain everything clearly. You never really know how good an insurance company is until you actually need them, and Proper has been brilliant. Having someone like Cali handling my claim made what could have been a very stressful situation so much easier. I would highly recommend both Proper Insurance and Cali. Exceptional service from beginning to end.

Really enjoyed working with Cali. Would absolutely reccomend

I had a major water damage claim on my rental property. It was a very hard and a very trying experience with the restoration company but Proper insurance and specifically our adjuster Craig Hambrick were amazing. I can't say enough good things about the way they handled our claim . Craig made things quick and cut to the chase , straightforward answers, fast approvals and with compassion for our situation. I don't think I could have expected any better cooperation and service. I'd give 20 stars if I could. Anyone needing insurance for your short term rental need look no further. Proper and Craig were top notch and I am thankful that they were in my corner.

Payton especially was very efficient and prompt in helping me secure the right kind of coverage.