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The entry for Prosteelstructures
With years of industry experience, we’ve become one of the most reliable names in custom steel garages, carports, RV covers, barns, and commercial metal structures across the United States.We specialize in designing, delivering, and installing certified steel buildings that are engineered for strength and built to last. From the first consultation to final installation, our process is simple, transparent, and tailored to your needs.What sets us apart is our commitment to fast delivery, free installation, clear communication, and easy customization – so you always know what to expect and when to expect it.Whether it’s protecting your vehicles, expanding your workspace, or adding storage to your property, we help you create the perfect structure – on time, every time.Strong structures. Stronger relationships. That’s the Pro Steel way.
Register summary for Prosteelstructures (prosteelstructures.com): 12 published reviews, rated 4.7 out of 5 on average.
Pro steel structures and Kaitlin Lister worked hard to get me the building I wanted at a good price. I ordered it and 2 weeks later it was installed by professional contractors.
Filed by Jonathan M.
Reply from Prosteelstructures· Oct 8, 2026
Thank you for taking the time to share your experience! We’re proud to hear that Kaitlin and the crew took great care of you. Getting you the right building at the right price—and installed in just two weeks—is what we strive for. Enjoy your new building!
Filed
My experience with Pro Steel Structures…
My experience with Pro Steel Structures has been extremely disappointing.
I paid $2,987.79, which the company characterizes as a separately charged, nonrefundable “Dealer Service Fee.” Approximately eleven days later, I informed the salesperson that an unexpected death in my spouse’s immediate family had created relocation uncertainty and that we could not proceed as planned. During that conversation, I was told that work would not begin until I provided proof of a completed concrete slab.
Pro Steel Structures later refused to refund any portion of the fee, asserting that it had already been earned through order processing, building configuration, engineering coordination, administrative setup, manufacturer coordination, and scheduling.
I repeatedly asked the company to provide existing, project-specific records showing what work had actually been performed before I notified the salesperson—including engineering documents, manufacturer submissions, configuration records, dates, and other work product. As of this review, the company has repeated its general description of the fee but has not provided documentation identifying what specific project work was completed, when it was completed, or whether my project was actually submitted to an engineer or manufacturer.
The company also stated that it is incurring additional employee costs each time it responds to my requests. In my view, time spent responding to a later dispute does not demonstrate that nearly $3,000 in project-related services had been performed before I said we could not proceed.
I understand that the signed agreement labels the fee nonrefundable and earned upon receipt. Nevertheless, prospective customers should understand that this fee does not apply toward the cost of the building and that the company’s position is that it may retain the entire amount even if the project does not proceed shortly after payment.
Based on my experience, I would strongly recommend that prospective customers obtain written clarification before paying regarding:
• Exactly what work begins immediately;
• Whether the fee is applied toward the building;
• What records or deliverables they will receive;
• Whether any portion is refundable if circumstances change; and
• Whether work truly begins before the concrete slab is completed.
I regret doing business with this company and would not recommend paying the Dealer Service Fee without first having the agreement independently reviewed and fully understanding that the company may refuse to return any of it.
Filed by michael S.
Reply from Prosteelstructures· Aug 24, 2026
Mike, we are sorry this situation has reached the point of a public review, but there are several important facts and portions of the timeline that need to be clarified.
Our invoice and Sales Agreement clearly identify the $2,987.79 payment as a Dealer Service Fee, explain what the fee covers, and state that it is earned upon receipt and non-refundable. These terms were disclosed before payment was made. Your review also acknowledges that the agreement you signed states that the fee is non-refundable and earned upon receipt.
We also need to clarify the timeline surrounding your cancellation request.
When you initially contacted us about canceling, the reason provided to us was that you were moving and could no longer proceed with the project. After we explained that the Dealer Service Fee was non-refundable pursuant to the agreement, we offered an alternative rather than requiring you to immediately proceed with the building: we offered to place your project on hold so that you could move forward at a later date. You agreed to that arrangement.
The explanation concerning a death in your spouse's immediate family was provided later. We certainly sympathize with anyone experiencing a death in their family, but that was not the reason initially provided to us when cancellation and a refund were first requested. More importantly, a subsequent change in personal circumstances does not change the payment terms that were disclosed and agreed to when the order was placed.
There also appears to be a misunderstanding regarding the concrete slab. A completed and approved slab is required before the project can move into certain production and installation scheduling stages. It does not mean that Pro Steel Structures performs no work on an order before the concrete is completed.
Our paid staff begins working on an order upon payment. This includes order processing and setup, reviewing the building configuration and specifications, handling applicable tax and administrative requirements, establishing the customer file, project coordination, applicable manufacturer communications, and other services described in the Sales Agreement.
Canceling an order 11 days after payment does not undo work already performed, nor does it convert an agreed-upon non-refundable Dealer Service Fee into a refundable payment.
The Dealer Service Fee is also not represented as reimbursement for $2,987.79 in third-party invoices. Employee time, administrative processing, order management, customer support, coordination, and company resources all have a real cost even though each activity does not generate a separate outside invoice.
We respect every customer's right to leave a review, including when they are unhappy with an outcome. However, we also believe prospective customers deserve the complete context. The Dealer Service Fee and its non-refundable nature were disclosed in writing before payment; you agreed to those terms; you later requested cancellation; and when we offered to place the project on hold instead, you agreed to that option.
We encourage every customer to read their invoice and Sales Agreement before making payment and ask questions about anything they do not understand. We are happy to explain our fees, cancellation terms, and ordering process before an order is placed.
Because you have indicated that you are pursuing this as a contractual/legal matter, we will not publish your private communications or customer records in this forum. We have retained those records and will address any further contractual issues through the appropriate channels.
Filed
Would definitely recommend pro steel
Kaitlin with pro steel buildings was incredibly helpful through my long and tedious process of multiple design changes and weather delays. I believe it was somewhere around 20 weeks from the time I first reached out until my building was complete and she stayed patient with me through the whole process. They were quick and efficient and kept constant contact to make sure I was ready and for all to go smoothly. I would definitely recommend working with these guys. I’m very happy with how my building came out.
Filed by Ahonui O.
Reply from Prosteelstructures· Aug 20, 2026
Thank you so much for the fantastic review! We are thrilled to hear how happy you are with your new building.
Twenty weeks with design shifts and weather delays can certainly test anyone's patience, but Kaitlin and the team were more than happy to stick by your side to get every detail just right. Clear communication and a smooth process are what we strive for on every project, so knowing you felt supported the whole way through means the world to us.
We truly appreciate your recommendation and your business. Enjoy your new building!
Filed
Reliable, Creative and Professional
Knew what I wanted, but wasn’t sure how to get someone to understand. Angie and Audra listened and provided me with my dream “she-shack”! No long drawn out process. Do not hesitate to let ProSteel design and install exactly what you’re wanting. Thanks again ProSteel! I love it!
Filed by Karen H.
Reply from Prosteelstructures· Jun 9, 2026
Thank you so much for the wonderful review!
We are thrilled that Angie and Audra could bring your dream "she-shack" to life so quickly and easily. Hearing that we delivered exactly what you wanted is the best compliment we could ask for. Thank you for choosing Pro Steel—enjoy your amazing new space!
Filed
Kaitlin was professional and helped…
Kaitlin was professional and helped with every need without hesitation. Her customer service is phenomenal. Keep doing you sis. *Ask for Kaitlin*
Filed by Katlin S.
Reply from Prosteelstructures· Jun 4, 2026
Thank you so much for the shoutout! We love hearing this, and we'll be sure to pass your kind words along to Kaitlin—she truly goes above and beyond for our customers. We appreciate your recommendation and look forward to helping you again whenever you need us!
Filed
Pro Steel Structures is an awesome company…
Pro Steel Structures is a great company to work with if you are in the market for a metal building. We worked with Angie for the design and she was awesome! She helped us through the entire process. She didn't hesitate to make changes when we wanted to add a lean-to, even after we already completed the design. Once we were locked in Audra helped us with commuications between Pro Steel and the manufacturer. We encountered some issues with the manufacturer and Audra helped make sure everything was taken care of. If we are in the market for another building, we will definitely be calling Angie and Audra with Pro Steel Structures!
Filed by Trey B.
Reply from Prosteelstructures· May 27, 2026
Thank you for choosing Pro Steel Structures! We love hearing that Angie made the design process so smooth—even with a few last-minute changes—and that Audra was able to successfully iron out those communication hiccups with the manufacturer. Delivering top-notch service is always our goal, and your feedback means the world to us. We look forward to working with you again on any future metal building needs!
Filed
Great service
I had a great experience with everyone at Pro Steel Structures. All people I dealt with were very helpful in coordinating from start to finish. I'm very pleased with the outcome. My new garage is Wonderful. Great place to do business.
Filed by Chris S.
Reply from Prosteelstructures· May 18, 2026
Wow, thank you so much! Hearing that your new garage is 'wonderful' absolutely makes our day. Our team thrives on helping customers from the initial planning stages all the way to the final build, so your kind words mean a lot to all of us at Pro Steel Structures. Thanks for doing business with us!
Filed
Everything was really easy
Everything was really easy. Each person was very helpful and happy for the business.
Filed by Jared
Reply from Prosteelstructures· May 12, 2026
We're so glad you had a seamless experience with us! Our team takes great pride in making things easy for our customers. Thanks for the 5-star feedback!
