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Fair
3,136 reviews on file
Pup LabsChoose a row to list only the reviews with that rating.
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Particulars
Pup Labs is a leading brand dedicated to improving dog health with high-quality, natural, and lab-tested supplements and treats, specially formulated to support joint health, digestion, dental hygiene, and stress relief. With veterinarian-approved ingredients, Pup Labs offers products that address common issues in dogs, ensuring they lead healthier and happier lives.Pup Labs products are crafted from human-grade, all-natural ingredients without any fillers, preservatives, or artificial additives. Each supplement is backed by science and rigorously tested to ensure quality and safety, offering a 180-day satisfaction guarantee.With a commitment to dog wellness, Pup Labs stands out as a trusted choice for dog owners seeking reliable, effective health solutions for their pets. For a full selection of products and to learn more about Pup Labs’ approach to pet health, visit puplabs.com.Popular Pup Labs Products:1. Freedom Joint Drops and Chews – Specially formulated to promote joint function and mobility in dogs, these supplements support an active lifestyle by easing joint discomfort. Perfect for dogs experiencing joint stiffness or aging-related mobility issues.2. K9 Belly Bliss – This digestive support formula addresses itchy skin, allergies, and digestive discomfort by improving gut health. With ingredients designed to repair the gut wall, it’s a go-to solution for dogs with chronic digestive issues.3. Fresh Breathies and ProDenta – For improved oral health, these dental health chews and powders reduce plaque, tartar, and bad breath, promoting fresh breath and healthy teeth in dogs of all ages.
Register summary for Pup Labs (puplabs.
Same department
The docket
3,136 published reviews on file
Filed
I can tell a difference in my 11 year old Chihuahua, when she jumps off the couch if l can’t catch her. I do have my first complaint tho. I reviewed my order today not in a box but an envelope and one of the bottles the lid is broken off and medicine all over. Do l am out a bottle for her. So if you can tell me how to get money back for this l would appreciate it. I will have a picture available if you need to see it. Thank you !’n
Filed by Cheryl
Filed
First it took forever to get here second my dog had 2 days of the drops and two days of chews she passed away before I could see any results I called wanting to get a refund was told they. Couldn’t refund open packages and would give me a gift card for the1pack not open when I said no she continued to say she would give me a 50percent discount 11.99 back and keep the other chews I said I am not interested and I will just throw it away I am not in anyway satisfied
Filed by Chris
Filed
I think it's helping. At least it seems to be. I will keep watching and as long as I think it's helpful, I will continue to order it.
Filed by cindy H.
Reply from Pup Labs· Oct 23, 2026
🐾 Thank you for sharing your experience! We're so glad to hear that you're noticing positive results so far. 💙 Every pet is unique, and we appreciate you taking the time to monitor your furry friend's progress. It's wonderful to know that the product seems to be helping, and we're grateful for the trust you've placed in us. 🐶✨ Thank you for your support! We look forward to continuing to be part of your pet's wellness journey. 💕🐾 Pup Labs Customer Concierge
Filed
First product that helped by dog with ear issues. Now she's havin an allergy issue so I just order the spray to help the itch. Since we had great experience with the ear product I feel good that this will help her. I will post when we receive and see how it helps. Other thing is the fast service the company has cuz when you need something fast I don't want my dog to suffer anymore waiting to help treat the issue. They are worth the money and giving them a try since your offered money back guarantee so you really worse case would be if the products don't work
Filed by Theresa S.
Reply from Pup Labs· Oct 23, 2026
Hello Theresa,🌟🐶💖 We're absolutely delighted to hear that our ear product has helped your furry friend with her ear issues. Knowing she's feeling better means the world to us, and we're grateful to be a part of her wellness journey. 🥰 🐾 We're also thankful for the trust you've placed in us by trying our spray for her allergy-related itching. We understand how difficult it can be to see our pets uncomfortable, and we're hopeful that this product will help bring her the relief she deserves. ✨ 🚚💨 Thank you as well for your kind words about our fast service and money-back guarantee. We always strive to provide quality products and support when pet parents need them most. Please give your sweet pup some extra cuddles from us, and we'd love to hear an update once you've had a chance to try the spray! 🐕💕🤗🌟 Pup Labs Customer Concierge
Filed
In short, I ordered three Belly Bliss for $117.00. It was a mistake I made...meant to order the 2 pack for $106.00. I called Customer Service and left detailed message to correct the order to 2 packs. Two days later Pup Labs notified me that FIVE packets are being shipped. I called immediately upon reading this and spoke to a less than friendly agent about my request to get two packs, and never a request for 5 packs. The agent refused so I told him to cancel my order. He said he would only refund 30% of my money. I objected and insisted on 100% refund. He then increased the offer to 50% refund. Again I said no...100%. I did not care how Pup Labs did business with me. It's a company that proved it will gouge and lie. My call to correct my order was received within minutes of placing the order, and days before any packs of Belly Bliss were sent. Expecting me to pay $223.00 on a canceled order that could have been handled correctly is outrageous. I returned the box from Pup Labs, unopened, by US Mail, with a letter sharing these same details and requesting a full refund. That was over 2 weeks ago and there are witnesses. I've heard nothing from Pup Labs. My bank account has not been credited $223.00. What can I now possibly do to get my money? Clearly Pup Labs took it and isn't going to even discuss returning it, despite having all their product returned unopened. I strongly suggest you steer clear of this corporate gouger without a sense of fair business practices. And I plan to never buy from an unknown company on social media again. They are just a con.
Filed by Melinda B.
Reply from Pup Labs· Oct 23, 2026
We understand your frustration and sincerely apologize for the challenges you've experienced throughout this process. 🤝 We understand your concerns regarding the order discrepancy, the cancellation request, and the refund process. This is certainly not the experience we want our customers to have, and we are sorry to hear that you were left feeling disappointed and unheard. We would like the opportunity to review your case thoroughly, including the returned package and previous interactions with our support team. 📦🔍 Please provide us the right time to call you back and the phone number to call so we can investigate further and our team will be happy to look into this matter and work toward a fair resolution. 🤝📧✅ For your future concerns, please don't hesitate to reach us and we are always here to assist you. You can also contact us with our Phone Team Hours: Monday–Friday: 9:00 AM–9:00 PM EST Saturday: 9:00 AM–6:00 PM EST Phone Number: +1 855 207 7351 or reach us through our email [email protected] Thank you for giving us the chance to make things right—we appreciate your patience and your feedback 💖🐾. We truly value customer feedback, as it helps us improve our services and processes. Thank you for bringing this to our attention, and we hope to have the chance to restore your confidence in us. 💙 Pup Labs Customer Concierge
Filed
It's hard to brush our dogs teeth, it's also tough just getting a look to see how they are coming along - but I finally got a good look at her teeth a few days ago, and there's still a bit of tarter on them, but they are much better since using the dental powder. So I think it's working. We've given it to her every day for the past 2 -3 months, and it's made a difference.
Filed by Sandra L.
Reply from Pup Labs· Oct 22, 2026
🐾💙 Thank you for sharing your experience! We're so glad to hear you've noticed an improvement in your dog's teeth. 😊 We completely understand that brushing a dog's teeth and getting a good look inside their mouth isn't always easy! 🦷🐶 It's wonderful to hear that after using the dental powder consistently for the past few months, you've seen a noticeable difference and less tartar buildup. ✨ Please give your furry friend some extra belly rubs from us! 🐕💕 We appreciate your support and look forward to being part of their continued wellness. 🌟😊🐾 Pup Labs Customer Concierge
Filed
She is showing more energy and walking better The follow up from the company is phenomenal Thankyou for being here
Filed by Holly
Reply from Pup Labs· Oct 22, 2026
🐾💙 Thank you so much for sharing this wonderful update, Holly! 💙🐾 What a beautiful journey you've shared together since she was just 5 weeks old. It truly warms our hearts to hear that she's showing more energy, walking better, and enjoying life even more. 🥰✨ We're also thrilled to know that you've had a positive experience with our follow-up support. Your kind words mean the world to our team! 🙏💙 Thank you for trusting us to be part of your pup's wellness journey. Please give your sweet girl some extra cuddles from all of us! 🐕💕🐾 Wishing you many more happy memories, tail wags, and special moments together! 🌟🐶❤️🎉 Pup Labs Customer Concierge
Filed
The ordering process is meant to confuse and it did just that. I ended up with a bill of $650.00. I immediately called and tried to cancel the order, but was told that it was impossible to cancel. It had been only 20 minutes. I was then told that I could refuse the package and I would get my money back. The package was delivered while I was not home so I had to take it to the post office to refuse. I did this within 3 days of receiving the package, approximately 09.25.2026. It is now 10.21.2026 and I still have not heard from PupLabs concerning my refund. I have called and emailed several times. They keep asking for a tracking number which I don't have since the package was refused and will not refund my money. The customer service staff do not listen. They tell you to call back but when you do you have to start the whole explanation over and waste another 1 hour of your time. DO NOT ORDER FROM THIS COMPANY!
Filed by Carol C.
Reply from Pup Labs· Oct 23, 2026
Hello Carol. We sincerely apologize for the frustration and disappointment you've encountered throughout this process. 😔 We understand how concerning it can be when you're awaiting a refund and feel that your concerns have not been resolved as expected. We certainly never want our customers to feel unheard or inconvenienced, especially after making multiple attempts to contact our support team. We appreciate you bringing this matter to our attention. We'd like the opportunity to take another look into your case and help clarify the status of your return and refund request. Please provide us the right time to call you back and the phone number to call so we can investigate further and work toward a resolution. 📧✅ For your future concerns, please don't hesitate to reach us and we are always here to assist you. You can also contact us with our Phone Team Hours: Monday–Friday: 9:00 AM–9:00 PM EST Saturday: 9:00 AM–6:00 PM EST Phone Number: +1 855 207 7351 or reach us through our email [email protected]💖🐾. Your feedback is important to us, and we're truly sorry that your experience did not meet the level of service we strive to provide. We appreciate your patience and the chance to make things right. 💙🐾 Pup Labs Customer Concierge
