PurerdropReviews on record for purerdrop.com

The water is absolutely disgusting. I no longer buy pure drop which is a Coca cola product. Do not buy

Our filters did not show up (mail issue not purerdrop) and their customer service was excellent in getting us replacements. Have only used filter for 2 weeks but working great.

Great communication. We ended up ordering the wrong filters. We told them what had happened and they had us send them the fridge model number and they helped us find correct filters. Shipped new filters promptly, which fit and seem to be working well. Definitely planning on ordering from them again.

Received the product. Packaged well. Fit the refrigerator. Well Done!!!

Filters fit perfectly way cheaper than the original ones and the company communicated with me about delivery throughout.

Ordered 4 filters on 1/26/23 and requested a tracking number, No tracking number was sent but one showed up on their site on 2/4/23. Fedex tracking showed "In transit" but without a "Ship date" through 2/14/23. Fedex cancels after 7 days in this status. I wrote support at purerdrop.com. They said they would re-ship by a faster method, using usps. The package arrived as ordered on 2/16/2023. The post office also left a card saying another package from the same shipper was at their station but required $24 postage due. Bottom line: I got what I ordered but had to stay on top of it. No phone support but email was responsive.

Fraudulent company I wouldn’t give this company one star. First the number and the filter did not match the Everyday compatible filter I used for my Whirlpool. They have no phone number to call customer service. They responded to one email where I requested the correct address to send the unused filters back for a refund. Their response requested multiple pictures, however their email will not allow attachments to the customer service rep, Tina who responded to my first email. I sent the pictures with my order number in another email. No response. They say they offer refunds within 30 days but they provide no address or label to return the filters. I just emailed again for the fourth or fifth time. They are not responding anymore. I will have to fight it through my bank and file a complaint with the AG’s office. I agree with an another reviewer the company is writing the 5 star reviews. Avoid this and find another legit company. Wish I read more reviews or checked their customer service. I ordered 3 less expensive water filters off Amazon. They fit and they work great. Clearly, they only intend to fraudulently make millions and close shop. I ordered the product 1/17/2023. I received it 2/1/2023. I have the box with pictures in the original package unused but they refuse to provide a return address or label. Hope this helps someone else avoid this hassle and loss of $52 dollars or more.

I placed my order. They don't send a confirmation email. PayPal sent me a confirmation a label was created. After a few days it still didn't show ship so I sent the company an email. They said that it was just shipped. Then I went to confirmation and it showed it was shipped. Then a couple days later showed up all six filters I ordered. So I believe these other reviews are canceled their orders too soon. But now since it's such a new company my husband's nervous about using the filters. And we're trying to research to see this won't be bad quality water.