Filed
2 years ago when I put my first order…
2 years ago when I put my first order in was told it would be delivered to my door ,was happy to hear because it was winter didn’t want it sitting in my mailbox.after sometime as passed I had not received my order yet so I phoned spectrum customer service to inquire on my order,that’s when they informed me my order was sent a week ago . I told I hadn’t received it after talking through it I discovered that it was mailed to my mailbox with no notification by email or phone call from spectrum.I went to my mail box to retrieve my order only to find it frozen and broken.Phoned spectrum customer service again explained what had happened. They told me it was Canada post fault and notified them to discuss the matter,was told that it was spectrum who are to notify me because spectrum does not include in their delivery service.called spectrum back again to discuss what Canada post said that’s when they apologized and replaced my frozen broken bottles and yes this time I received an email notification on delivery.Fast forward to today I notified spectrum to deliver to Canada post outlet at shoppers drug mart got a call from them telling me that they have changed their policy and I would have 2 choices for delivery now first being deliver to address as before or pay extra for third party delivery at my cost,I explained I’m having financial difficulties to even order my Canibis already now never mind adding additional charges all they said was sorry policy change.This company is not into helping the sick but rather profiting off the weak who require this medication to live some what a pain free life .I do not recommend this company. I have recently started my process to move my business to another supplier. Update. Received a call from (Shawn) a customer representative I explained to him my later discussion with all parties involved.He had the never to tell me I miss understood……and argued with me ! Money hungry company but that’s just my opinion.
Filed by Renata M.