RainPOSReviews on record for rainpos.com

I had a sudden issue with the QB web connector. Brian Crase had been on leave for a month but was able to fix the issue quickly!

As noted by other users, the RainPOS has so many glitches that the developers just don't seem to care about fixing - and make things difficult and time consuming for me, the consumer. Customer history that's more than 2 years old? No. Items with varients ordered alphabetically or numerically? No. DIscontinued stock items deleted? No (they stay in the system FOREVER). Do your research; use another platform.

Difficulty getting the labels to work with the Beta tests RAIN is doing. TJ did a great job investigating and figuring a solution so that we might print price tags on the merchandise we purchased for after Thanksgiving sales

Brian was easy to communicate with and we didnt need to do a zoom! had great ideas for workaround that we have and was quite knowledgeable about the entire system. give him a raise.

Horrible customer service! Long waits for help by phone then little to no resolution. Today they told me they had known about a system wide problem that started in July 2025 and started affecting us in October. Their Cost of Goods Sold doesn’t work, don’t even think about using them for online sales, and heaven help you if you want to be in charge of how your items show up on your website. You have no control. And get this……they have no automated Abandoned Cart follow up! They will lose you way more money than you’ll ever make! And there is no follow up from management. They only care about getting you as a customer. Then good luck! We’ve been fighting this with them for over 2 years now!! BUYER BEWARE!!

Been on Rain since 2022, it's ok, in a general sense, but there are huge issues with their reporting, tax handling (We are in Canada) and lack of responsiveness. The support people are fine but don't know anything, don't run checks to confirm what you report. Rain has no interest in fixing little quirks. Their special order module is a nightmare constantly creating errors. Reports are so limited, you can't compare yr over yr and just recently one of their reports stopped going back past June 11th. Been over a week. Could be good but just isn't.

Rain Retail -- Ben Ridges Ben was very knowledgeable about the product and the query I made. He was able to answer my question within minutes, in spite of having to do some quick research to find the answer. In parting, he also provided some quick tips to make the "batch inventory upload" process quickly and smoothly. Great job, Ben!

Brad in Technical Support Rocks! I was attempting to send a receipt in the POS register after a new customer presented an Amex card for payment. I noticed my screen looked a little different than usual, but I continued chatting and figured I'd send their receipt after they left so I could give my full attention to what I was doing. The register showed that the customer owed no balance, so I felt comfortable exiting the screen to look at my reports. There was no record of the transaction or the customer! I called Tech Support in a bit of a panic. I was pleasantly surprised that I had no wait time before Brad answered the phone. He was able to see the transaction and fixed everything so that my inventory was updated correctly and I would receive payment! Crisis averted quickly and easily!