Real Canvas FarmReviews on record for realcanvasfarm.com

Drawing was done on horizontal canvas and should have been on vertical. Way too much blank space on each side as pose was suited for vertical picture. Contacted them and they did not offer any credit or redo the pictures correctly.

There size guides don’t match the actual sizes when ordering. I want my picture turned vertical. Company corrected and sent new picture for free. 💯

Short story- I started the order process in Nov 2024 and as of 1/15/25 I still have not received anything. Long story- At first customer service wasn't too bad, I had received a preview and approved it however I decided I wanted to order a larger size. They could not do that without my cancelling my first order and then ordering the larger size- they said they would expedite my order as soon as they received it (12/5)- I did get my money back for the first order right away, however nothing was expedited. I then received a completely different preview than what I had approved before, which did not look like the dogs so I had to go back and forth with them 3 times before just finally approving something. Finally I get a notice on 12/26 that it shipped, I track it and it got to LA on Jan 1, and then no movement. I contacted them on 1/6 and they told me it was currently on the way (in the air) to LA. I then sent them a screen shot showing that according to the tracking number they gave me it was already in LA for 6 days. They then sent this back "Due to the different tracking methods used on our website and our own system, there is indeed a certain difference in the update speed between the two. Thank you for your reminder. Your package is being transported normally. Wishing you a smooth life" - after that they just didn't answer any inquiries. I got in touch with the shipping company, and they wanted to send me back to Real Canvas farm- I said they were no help and now there is an "investigation" as to where the canvas is- I suspect I will never receive and the vendor definitely does not care. (Hopefully I can get money back through Paypal)

Definitely not worth the price! The portrait of my dog has a line going right through the middle. I could have probably done a better job at Walmarts photo kiosk

after 3 different changes the picture looked very little like my dog. after 3 you have no choice but to take what they give you. I also had the size reduced and they still have not replied to anything on a credit. Note that I said reply b/c this business is overseas and no one to speak to. Use another option, I have pictures and emails if you need proof let me know

The artist drew a collar on my pet when there wasn’t one on him in the photo I submitted! This was a gift for my husband to remember our 12 yr old pet by and all they could say was “I’m sorry our artist mistakenly saw the dog wearing a collar when drawing the picture.“ I am so upset they didn’t preview the drawing for me or have some sort of quality assurance control. Money HORRIBLY spent!!!

I sent in a pic of my dog. I picked one where he was "smiling" because it really showed his personality. The canvas I received looked nothing like the picture I provided. In the picture, you could clearly see my dog's whiskers and tongue. The canvas I received has neither. They added folds on his face that make him look creepy. Awful job, waste of money. I contacted them via email and have not received a response.

Complete scam artists. Awful communication and when I received the package there was only a frame - no print. I've emailed repeatedly with zero response. PLEASE do not do business with these thiefs.