Red Roof InnReviews on record for redroof.com

I booked a night at HomeTowne Studios Battle Creek (a Red Roof brand) through Red Roof's central phone reservation line and told the agent I was travelling with my dog. Red Roof's written confirmation showed $79.41 total and $0.00 in additional charges. The confirmation arrived after the cancellation deadline, and at checkout the hotel added a $15 pet fee that was never mentioned when I booked. When I complained, Red Roof Guest Relations acknowledged in writing that there was a discrepancy between the price quoted on the booking call and the final bill, but still refused to refund it and closed the case. I sent them the recording of my booking call; they never said when the fee was supposedly disclosed. If you're travelling with a pet, don't rely on Red Roof's reservation agents or confirmation emails. Get the full price, including any pet fee, in writing before you book.

Fist No towels and wash cloths in room ,bathroom faucet leaked all over the counter top. The Tv did not work and after calling for towels 2 hrs later still no towels . This may be the worst motel we have ever stayed in and will never use Red Roof Inns again. Only nice thing I can say is the people were friendly and the room was clean. Also no shampoo or bath soaps provided and no dirty clothes bag. Just a very sad experience in Nacogdoches Tx.

Very Dirty! Very loud! Terrible customer service! Over charged! Huge mistake! First they put me in a filthy room. Wet toilet paper, dirty bathroom hair toenails everywhere, dirty sheets huge stains, slimy sticky surfaces, trash under bed, roaches and black mushrooms growing behind toilet. A refund wasn't an option so they put me in a different still dirty room. Front desk didn't log the transaction in the computer and assign the room to someone else. The stranger who has total access to my room at this point barges in on me getting dressed like he owns it. I address this issue with front desk and get told its not their fault must be last shift. No apologies or reassurance. So my key never works after that. Have to get re-keyed after each use. The phone in the room is there but without a cord attached and even if it did function front desk wont answer the phone to transfer calls, or hangs up on you. Drug deals all hour of the night. Loud screaming and fighting in hallways. No vending machines, no breakfast. Very dingy humid smells like dirty sock due to a/c not working. This place is a safety liability. Way Over charged! I rather sleep outside with animals. Big regret! The worst ever!!!

I'm so sorry I didn't listen to my son in law after he warned me about the Red Roof Inn! We were in Salem New Hampshire for a family gathering and needed to stay one night. We reserved a room at The Red Roof Inn. After checking in and getting into our room, next to what seemed to be drug dealings going on next door to us, we found the room rather dated and gave me an uncomfortable feeling! After trying to use the TV, found it not working. I walked to the front desk to inform the girl who checked us in and she could only tell me to try and un plug it and check the wires! Plug it back in and maybe I'll have some luck. After taking her advice, still no working TV Another trip to the office only to get a deer in the headlight response! I went back a third time e and by now we had to leave for our family gathering. As I had asked for either a fixed TV or simply change our room, she couldn't grasp the situation and had no answers for me at which time I stated, we had to leave and because of time restraint we found another place to stay and she took my key! After trying with Red Roof Inn and Booking . Com and my credit card company, Capitol One for a refund, I'm out 172.00 So if I could stop just one reservation there, I would love it

I booked through Hopper and the Inn at Dublin, OH, appeared clean and the rate was good. Location was good as well. However, after being ready for bed, I pulled the sheets back at the foot of the bed to check for bedbugs as a precaution, and a strong urine odor hit me. We opted to stay the night, but cancelled our return trip reservation that night and made other arrangements. We do NOT recommend this place for deep cleanliness, just superficial.

I had a reservation for 9/3-9/5/26. @ 4999 34th Street North St. Petersburg FL location. First room I was in had roaches which caused me not able to b sleep all night. When I called the front desk at about 2am I was told I could check that would've been without any refund. The next morning I did get my room changed. I waited from 11am until standing around to get into another room. I had filed a complaint with corporate and the regional manager was unable to offer me any thing except extension on my check out of 1pm which I thanked her. Not what I was looking for since this 2 days was a birthday gift to myself. The next morning there was a knock on the door asking me to check out informed the lady I had check out time of 1pm. 1126 knock on the door man told rudely told me I had 5mins to check out or he was going to call the police. I did nothing wrong. This continued. I ended up calling the sheriff's office myself to explain what was happening. After I hung up from sheriff department. I called the front desk and asked the gentleman to come to my room. He said no I needed to check out. I explained everything to him. He then gave me an ok to stay until 1pm to check out. I cancelled the sheriff's call. I was so upset in a full blown panic attack. Blood pressure high. It was now 12:02pm. My 2 day I planned to just relax had been ruined by this hotel. When I did got to front desk. I found out the man that threatened to call the police and said he was the front desk was actually housekeeping. The front desk clerk apologized that he didn't open his email and see the note that I did have permission for a 1pm late checkout. He was accountable for his actions but the only one. I'm very disappointed in how Red Roof has handled this. I paid for 2 nights which they took my relax time for my birthday away from me. There way of making it up to me is? By the way when I filed the complaint with corporate the regional manager said she couldn't give me any discount because I prepaid through a third party. So I got Nothing ...I'm still going to be the person I am when I left the room sheets were pulled off the bed, trash at the door towel at the door room was tidy. I will not stope to there level I'm a clean and respectful person and will remain that way. I received nothing from them except elevated blood pressure and panic attack and being threatened to have sheriff called on me for doing nothing wrong. That's what I got for having roaches crawling in the bed, sink, microwave and floor in previous room and getting absolutely no sleep. So, be careful where you book your next stay if you want to relax.

I walk in and there’s a kiosk with a man in a turbine and a beard (reminded me of the fortune tellers machine with the lady and her crystal ball at the shore boardwalk). It was very creepy. I asked where he is and he said he was in Wisconsin and I asked if there’s gonna be anybody at the front desk he said oh they just stepped out for a minute, yeah, right. Anyway, the room was absolutely disgusting the smell of smoke was horrible. The carpets were dirty in the hallway the windows you couldn’t even see out of because they were that dirty. I immediately went down and said cancel my reservation, thankfully I did it through a credit card and they canceled it, never ever again this was a red roof in Stroudsburg Pennsylvania absolutely horrible. Hilton here I come.

They came in my room and opened the door after I repeatedly told them I was coming to the front desk because I extended my days and they needed my ID but instead they told me to get out and didn’t renew the 3 days I paid for the previous night through 3rd party Super app. Even threatened to call police cause I was taking my time to come because I’m blind and disabled. After grabbing all my things I showed my new confirmed booking asked for my money back and she said No