reloptix.comReviews on record for reloptix.com

The lenses themselves are great, and once installed, I have no complaints about the actual product. My issues are with the experience surrounding it. First, shipping took about a month from the time I ordered to receiving the lenses. I understand Reloptix may be a smaller company and these may be made to order, but a month is still an exceptionally long wait for prescription lens inserts. Even regular prescription glasses can arrive significantly faster, and competing VR lens companies offer much shorter turnaround times. My other issue was the installation instructions. The box essentially directs you to a QR code with links to installation videos. There was a Quest 3 option listed, but when I selected it, the video appeared to be for the Quest 2. The installation itself is actually very simple, but without accurate instructions it was unnecessarily confusing. At first I wasn’t even sure whether something needed to be removed from the Quest 3 before installing the frames. This could be solved incredibly easily with a small instruction card in the box showing which side of each frame goes in first and explaining that you simply press them firmly into place. A few clear steps specifically for the Quest 3 would have eliminated the entire issue. Overall, I really like the lenses and would recommend them. The product is excellent. The month-long turnaround and surprisingly unclear installation documentation are what keep it from being a five-star experience for me.

It tool quite a while until they shipped the lenses for my meta quest 3 to Norway. but they finally arrived about 14 days late, but they are great so far! I even got a cool plastic box to keep the lenses in. I can recommend these guys!

This is a great product. Designed and executed very well. All the details down to the ability to remove the individual lenses easily and fix them back into place with the magnetized surface for ease of cleaning. Has definitely leveled up my VR experience. Highly recommend!

Great quality and A+++ on having easily removable lenses. I wear contacts part of the time too so it makes the transition very quick

Haven't recieved my lenses yet but have spoke to a member of the team and was very helpful reassuring me of the quality i will be recieving I can not wait. Update: i haven't recieved my lenses and the quality on these are 2nd to none they are expensive but you pay for the quality and unlike others I have ordered lenses from these are top notch and worth every penny I highly recommend these they know what they are doing.

I spent some time looking for a company who would accept my high Cyls prescription and was very happy when Reloptix accepted it. Following my order I had an issue receiving their emails (my issue) - an email to customer support sorted this quickly. I was a little disappointed about the lead time and concerned about my prescription (I had expected an uplift in price hadn't received one). Further investigations of the website revealed information about the two week lead before the prescription is looked at and then the price uplift for 'experimental' lenses. I didn't want experimental lenses so I contacted support to cancel my order. This was addressed without question and on the same day as my request. So, I can't speak for the lenses as I have purchased at a lower price from a company who know about higher prescription lenses. However I do appreciate an online company with a good customer support and my experience with Reloptix support was excellent. I would advise the company to make the information regarding higher prescription lenses much more visible regardless of where on their website a customer lands. I have no issue with their choice of sales model, only the visibility of information.

As usual, excellent product, excellent quality and exact sizes. Now I can play with pleasure. Thank you very much

When I ordered lenses for my Valve Index, I wanted to ensure everything was perfect. The customer support at Reloptix was exceptional, responding promptly and ensuring a smooth process. Surprisingly, the lenses arrived quicker than expected, outpacing my previous experiences with other companies. Upon receiving the lenses, installation was effortless, seamlessly integrating into my headset. Stepping into VR, the difference was astounding. Though slightly stronger than anticipated, the clarity they provided was unparalleled. Finally, I could enjoy VR without the discomfort of wearing glasses, enhancing my overall experience. The attention to detail from Reloptix is evident, not only in their products but also in their packaging, which reflects their commitment to quality. Without hesitation, I would choose Reloptix for my future lens needs. Regarding the negative reviews, it's essential to read the fine print. Reloptix offers a SPECIAL ORDER/EXPERIMENTAL LENS option, clearly stating potential additional charges with customer consent. Unfortunately, some misunderstandings arise from not thoroughly reading the information provided. In conclusion, my experience with Reloptix has been outstanding, and I highly recommend them. Thank you for providing such excellent service!