ReservationKeyReviews on record for reservationkey.com

John has been amazing at helping me move over my reservations, set up my online booking and get my website up and running. I ran into issues (and I’m not tech savvy) and he helped me through every problem promptly and got them resolved. My website looks great, booking is easy, and I appreciate all of the functionality ReservationKey offers.

The issue with the other systems is that they are really designed for large companies and companies that use a lot of other integrated systems that link to platforms and apps. In other words, there are just too many 'bells and whistles' for a lot of people. Not everyone needs so many things and that has always been my issue over the years. Because I have almost exclusively direct bookings and don't use an online payment system, I literally only need something with a back office, calendar and some of the reports. Before choosing Reservation Key, I researched many other companies but anything that was suitable was too expensive. I feel lucky to have found Reservation Key and have been using their system since 2021.

I've been using ResKey for 8 years. The interface is easy and simple to use. I appreciate that when using the website, there are not endless pop-ups and AI bots asking if they can help. Most importantly, John and Bradlee respond quickly to any questions I might have. The pricing is fair and the best value for the money.

I've been using ReservationKey since 2019. The system gives me robust reporting features and is extremely easy to use. I LOVE their customer service team that is responsive and always willing to go beyond the easy fix on the rare occasion I have a problem. And their team is great about training new employees.

Operating a historic inn and event venue requires reliable and efficient software. Reservation Key delivers exactly that at a fraction of the cost of the competition. Their property management system is modern, simple, and highly intuitive. It streamlines daily operations without introducing unnecessary complexity, allowing for better focus on the business and guests. Beyond the software itself, the customer support is exceptional. John and Bradlee consistently provide amazing service. They are responsive, knowledgeable, and ensure questions are addressed quickly and accurately. I highly recommend Reservation Key to any hospitality operator looking for a robust, user-friendly PMS backed by outstanding support.

Reservation Key is vital to our small resort business. John and his team are hands-on and always willing to answer questions, assist if there is an issue, or implement feedback and suggestions when feasible. The platform is almost constantly being improved, often driven by customer feedback, which is refreshing. The cost is very reasonable considering the features of the platform and what it can do to lessen the day-to-day labor of a accommodations owner. 90% of the time when there is an issue it's not RK, but external problems, and most are brief. Uptime is good. Whenever there is an issue it's always resolved in a expedient manner. The RK team seems to really understand and care about how much uptime impacts their clients (and the clients of their clients).

I've used Reservation Key for over three years, and have found it to be a user-friendly and affordable reservation system for my small guest house. I continue to choose them over other options because of their responsive and helpful customer service. They offer a straightforward product and are responsive to their customers' needs.

Honest, user friendly, personal troubleshooting experience. We used Reservation Key for almost 10 years(before selling our business) for our 6 vacation rental homes and glamping island.