Resort Realty OBXReviews on record for resortrealty.com

Our family rented a beach house through Resort Realty from July 11–18, 2026, and the experience was unacceptable from both a property and customer service standpoint. During our stay, the home's septic system failed, causing raw sewage to back up into the downstairs bathroom and foyer. We spent part of our vacation cleaning up raw sewage ourselves after it entered the house. According to the maintenance staff, this was not a new problem and had occurred at the property before. For approximately a day and a half, we were unable to use water in the home. That meant no showers, no working toilets, no sinks, no laundry, and no way to wash dishes. The smell of sewage filled the entire house, making it extremely unpleasant and, at times, uninhabitable. What was most disappointing was Resort Realty's handling of the situation. We were repeatedly told they would contact the owners, but we never received any meaningful response. We were informed that the owners were "gracious" enough to approve emergency and after-hours maintenance, despite the fact that raw sewage was backing into the rental property. When maintenance arrived, they initially indicated there was little they could do and offered us a mop and bleach so we could clean up the sewage ourselves. No guest paying thousands of dollars for a vacation rental should ever be expected to perform that type of cleanup. After the issue was resolved, we contacted Resort Realty requesting reasonable compensation for the loss of use of the property and the significant inconvenience. Once again, we were told they would speak with the owners. Once again, we received no response. Accidents can happen, but how a company responds to those situations matters. Resort Realty failed to advocate for its guests, failed to provide meaningful communication, and failed to follow up regarding compensation after a serious health and sanitation issue disrupted our vacation. Based on this experience, we will never rent through Resort Realty again and would not recommend them to friends, family, or anyone looking for a stress-free beach vacation. If your idea of a vacation includes cleaning up raw sewage while receiving little support from property management, then Resort Realty may be the company for you. Otherwise, look elsewhere.

Mediocre at best. Stayed in a 40k/week home with 20 bathrooms and 4 kitchen sinks. We were given 1 hand soap, two sponges and two small dish soaps. Each room is given two thin bath towels. No beach towels, no toiletries, 1 roll of paper towels. They did communicate tue limit led provisions, but after experiencing it l just can’t get over how lame it feels compared to other nice beach front homes. Felt like I paid for a 5 star hotel and got motel 6 amenities. Check out BeachHouseinParadise in Stuart FL for a 5 star resort rental experience

Hi Resort Realty and OBX Celebrations Team, I wanted to reach out and share how incredible our recent wedding anniversary experience was. We came down from Massachusetts for a special getaway, and everything from the home to the event team was absolutely wicked impressive. The Resort Realty home was spotless, beautifully furnished, and felt like our own private coastal retreat. From sunrise coffee on the deck to peaceful evenings by the ocean, it was the perfect setting for our celebration. OBX Celebrations made the entire evening effortless with their fully bundled event team. Michael coordinated every detail for us, handled the setup and timing, and made sure everything flowed smoothly. The DJ set the perfect mood throughout the night, and the photographer captured every moment without ever feeling intrusive. Chef Samuel truly elevated the experience. You can tell he takes real pride in his craft. The charcuterie display was stunning and beautifully arranged, and the beef tenderloin was cooked to perfection. Every dish felt thoughtful and made with heart.Between the luxury of Resort Realty and the all-inclusive OBX Celebrations team, our anniversary was unforgettable. Romantic, seamless, and wicked pissah from start to finish. Thank you all for making our celebration one we’ll be talking about for years.

I booked a home with Resort Realty from the online reviews on their site. Clearly, they only use the favorable reviews.  The pictures of the house I rented were at least 10 years old; the home was not in the same shape as in the online pictures.  I also chose this home as it had a game room with a pool table, card table, and area for our family.  It also had a movie room with a TV, surround sound, DVD player, and reclining chairs and a large sofa for family time. I thought with all of this if the weather were bad, we would still have a pool, game room, and movie room.  All we were able to use was the pool table.  There was a hole in one of the refrigerators, a cupboard door was hanging as the hinge was falling off, another cupboard was splitting at the corner.  One of the beds on the second floor had screws on the floor and the support board was on the floor with the headboard leaning towards the floor, not ideal for sleeping.  The boards on all the deck areas are very old and not treated; several nails sticking up in the boards and some areas where boards were splintering. Before booking I called about the indoor/outdoor pool being usable for the week I needed and was told it would be usable.  We arrived and both the indoor and outdoor parts of the pool were green and full of trash including a 5-gallon bucket floating in the outdoor area.  I called that day and was told it would not be usable until April 18th as it was not a heated pool.  When I asked why I had been told before booking it would be usable and that there was no information on their website about when pools open or were usable, I got a response that the person I was speaking to was sorry but nothing could be done. The game room was okay, the pool tabletop was very old, it was blue in color, and some areas were turning white, it was so used/old. The card table that was in the game room was not usable as the felt on the table was covered in mold.  There as a three-light chandelier with glass globes hanging over the pool table—not the best idea ever. One of the globes was broken and hanging from the light bulb, I removed the globe and set it on the countertop, so no one was hurt from this. The movie room was very dated, and the TV would not give us a picture, maintenance guy said we needed a whole new tv and he would put in the work order.  Did not see him again the rest of the week. We arrived on April 4th, I submitted an email on Sunday, April 5th with pictures of all the issues and received an email that maintenance had been included and a work order was put in.  The maintenance man came once; he checked all the issues took pictures and we did not see him again the rest of the time we were there.  I received a call on Tuesday April 7th from Resort Realty to inquire if the maintenance man had been out and taken care of the issues.  My response was “honestly I don’t know what he did, I am on vacation and don’t plan to sit around for maintenance issues." The Resort Realty staff I dealt with on the phone for booking and questions was very helpful. The representation online of the house and when access is available to home and pool was not great.  Issues should be handled before quest check-in or at the least taken care of within a day or two of reporting these issues. There is nothing online about when pools can be used, if they can only be used if heated, and that check-in is 4pm at the earliest but could be 6pm or later.  They do offer early check-in for an added fee of $150. If you don't pay, they will contact authorities to remove you if you arrive early and are waiting in the driveway.

We stayed at a Resort Realty property and while the home has a lot of potential, our experience was unfortunately overshadowed by major cleanliness, maintenance, and health-related issues. What We Appreciated: The floorplan is spacious and well-designed, making it easy for our group to enjoy the space. The location is excellent, just steps from the beach, and the private bathroom hut near the beach access was a standout convenience. The country club pool access was a nice bonus. All of the Resort Realty staff we interacted with were friendly and courteous, and some maintenance issues (like leaking faucets and pool debris) were addressed during our stay. What Went Wrong: The house was not clean upon arrival. It wasn’t just dust in corners—hardwoods, carpets, and tile floors clearly hadn’t been mopped or vacuumed. Our kids’ white socks turned black within hours, and we ended up cleaning the floors ourselves. Sinks hadn’t been wiped out, and the dishwasher filter was filled with mold, corn, and about two inches of debris. Many dishes and utensils were visibly dirty in the cabinets. The bathrooms and basement smelled strongly of mold, and every vent had visible mold growth. We had this tested and confirmed it was black mold, which was crawling out of vents and walls—despite being told by Resort Realty that “mildew is common.” We found plastic shot glasses left behind in the basement and pool area, white pet hair throughout the house, and blood stains on one of the bedspreads. We encountered ants throughout the kitchen, which got into our food, and killed three cockroaches during our stay. While Resort Realty offered to send a cleaning crew and pest control, this should have been done before our arrival—not something guests should have to manage during a high-cost vacation. Most disappointing was the lack of follow-up. We requested a partial refund (at least for the cleaning fee) after our stay and received no response. It felt like the priority was protecting the homeowner’s asset, not ensuring a quality experience for paying guests. Final Thoughts: Moongate 1 has a great layout and location, and the amenities are solid. But unless Resort Realty addresses the serious cleanliness, pest, and mold issues, we cannot recommend this property. Guests deserve a clean, safe, and well-maintained space—especially at this price point. Resort Realty also does NOT post reviews on their website, so we would not have seen honest reviews if just looking at the Resort Realty website (look elsewhere as well).

In Sep 2024 we rented a house from Resort Realty for July 2025. We paid everything in full on or before the due dates. In June 2025 one of our young family members experienced a critical medical emergency (Cardiac ICU, heart failure, sepsis), which required we cancel. I was told on the phone there would be no problem re-renting this house since it rented in full every summer. Imagine my surprise and disappointment when the agency re-rented the house for $1745.82 less than what we paid. They only had it on the market for 3 1/2 days. When I asked for a full explanation, I received no response. So, we had to absorb this loss. This is a terrible company to deal with. I suggest you be very aware of how they operate!!

I had to cancel a vacation reservation with Resort Realty due to unforeseen circumstances. While I understood that refunds were subject to their cancellation policy, I was shocked to learn how they handled the rebooking. After I canceled, they re-listed the property and successfully rented it for the exact same dates. However, without notifying me or giving me any input, they lowered the price and then deducted the difference from my refund—penalizing me even though the property did not sit empty. I asked for a simple goodwill adjustment, especially since the home still generated income for the owner, and their response was essentially, “tough luck.” Legally, their contract may allow it—but the way they handled it was cold, dismissive, and entirely profit-driven. Even when I reached out to the North Carolina Attorney General’s office, Resort Realty simply pointed to their fine print and made no effort to address the core issue: they prioritized quick rebooking over fair treatment of a paying customer. This kind of behavior may be technically compliant, but it’s not good business. I strongly encourage anyone booking with them to read every word of the cancellation terms and know that if something goes wrong, you will have no say in how your canceled booking is re-marketed or refunded. And you’ll get no flexibility or understanding. I won’t be booking with them again, and I hope this helps others make an informed decision.

we drove 7 hours to a beach house I had rented online months ago. an hour before we arrive, actually RIGHT AT 4pm CHECK IN TIME, I get a call that our house is not available to us now due to a competely dead AC. This was upsetting enough as I'm hurtling along the highway bone tired from driving 6 hours but as I'm talking to the agency rep, it becomes apparent she really doesn't care that this is happening. After various calls back and forth to the other members of our group who are also driving long distance and this rental person, I'm having to ask her what they're going to do about this? she talked about the refund, but we're 7 hours from home at high beach season with two dogs, three kayaks, several people and no where to stay. She offers a couple properties, one had limited water access, the other had none. We come down to fish and kayak so we specifically rent a house on the sound. She made it clear they will not spend one additional cent to get us a property on the water if it costs more. Since those properties weren't rented for the week, the owners could've at least had some income. They also would not pay to put us in a hotel for the night. We were all still driving so we couldnt research properties and obviously there wouldn't be much left. I asked if she was calling other rental agencies for us and she claimed she called one. It was now almost 5 on a Saturday so other places were going to be closing. She seemed impatient for us to make a decision. Basically I was dealing with a robot and if she represents the company, they have no feelings and are just horrible for doing this to us. Most of us work high stress jobs, so hitting me with this as we arrive for our only family trip of the year was just hideous. this agency could care less about your hard earned vacation, so do not entrust it to them. I have rented beach properties for my family for at least 30 years. problems do occur and we have always had realtors that do their utmost to correct things and go the extra mile to make us happy. They made it very clear they would do only what is on the contract & too bad for us if we're stressed to the max. We ended up paying $750 for 2 rooms in a not so nice hotel. All our belongings luckily were not stolen from our cars that night. We rented from another GREAT agency, SUN REALTY, but couldn't move in til the next day since it was a Sunday rental. So we literally lost one day of our vacation, just figuring out what to do. Sun Realty treated us wonderfully. We will definitely never use Resort Realty again.