HOLIDAY INN HOTELReviews on record for resortvacationstogo.com

We stayed at the holiday Inn in Brighton mid September 2026. Due to my wife’s condition we requested an accessible room. When we got into the room, we got an immediate impression that it was a bit tired. The curtains hung badly and the carpet looked well used. The bathroom on the other hand looked very new and hardly used, but it was immediately obvious that there was no shelf spaces to put your stuff. In fact there was no horizontal surfaces at all. This makes it very difficult for ladies, who usually have many more things than men to use in the bathroom. We are sure the bathroom was not designed by anyone who actually used one. Also there were no biscuits with the complementary tea and coffee. I asked the reception about this and was told only the premium rooms get biscuits. Come on Holiday Inn this is really penny pinching. We have stayed at Travelodge at half the price and got biscuits. A small thing, but it gives the wrong impression when you first arrive. On the other hand, the room was reasonably spacious and the bed very comfortable. In the evening the room started to get cold and as my wife feels the cold, I tried to put the heating on, but it was dead. I called the reception and was told the air conditioning/heating over the whole hotel was switched off due to the work being carried out on the 4th floor. We were not told about this when we booked so we had 2 nights feeling cold. The second shock came in the morning, when went to take a shower. There was no hot water, the shower only got a bit tepid and this was after letting the water run for some time. (Not a good thing for water conservation when half the country is on a hosepipe ban) The other problem with the shower was that the drain in the floor could not get rid of the water fast enough and after only a few minutes, the whole room was flooded. Bearing in mind the accessible rooms are usually used by people who may be unsteady on their feet, a flooded bathroom is not a good idea. We drove to Brighton so we used the hotel’s underground car park. Parking in Brighton is very expensive. You drive in, turn left and are confronted by steel gates, which open when you press the green button and get a ticket. The car park is probably not the best underground car park we have used. It’s poorly lit with a very low ceiling and the layout of parking spaces with a lot of concrete pillars in between is haphazard to say the least and some care has to be taken when parking to avoid damaging your car. It’s probably secure, although anyone could get down there via the hotel lobby secure, but it does give a first impression of being old, dark, a bit claustrophobic and intimidating. A good coat of white paint would improve it considerably. We did have difficulty in leaving the car park at the end of our stay, but there is a button to press to get help. Summing up, Our stay at the Holiday Inn in Brighton was well below expectations. We thought being a hotel on the seafront in a major south coast town would be much better, but we unfortunately very disappointed. It’s supposed to be a 4 star hotel, but our impression is that it needs a lot of improvement to get to this standard.

Holiday Inn Chatham. When I tried to pay my bill I put my Allied Irish Bank Debit card into the machine and selected to pay in Euros (€858) at first the transaction said it was approved but before the receptionist tore off the receipt, it changed to 'declined.' I was shocked but I was reassured that it was a problem with their new payment system and that it also happened earlier that day when someone tried to pay I'm dollars. I was then told the transaction would be cancelled and I was asked to try the card again but select to pay in Sterling, which I didn't want to do because it would be more expensive ( €888) but under duress ( I had a train to catch) I did as I was asked and paid in sterling. I then checked my bank balance and saw that both transactions had gone into my 'pending debits'which consequently put my bank balance into overdraft. I told the receptionist that the euro transaction hadnt been cancelled, she told me not to worry as when this happens, the amount bounces back into the bank after a few days. This was fairly near the start of my visit to the UK for my sister's funeral. It has left me, a 73yr old widow, now halfway through my UK trip, with almost all of my overdraft limit used up. I never usually go into overdraft. I can't spend any money, I'm going to have to borrow off a relative to help me get by. It's been 3 days since I checked out of the hotel ( yes, that does include the weekend). but it's now Monday, no sign of my refund and I have no way of buying the souvenirs that I had promised to my grandchildren. It's bad enough travelling for your sister's funeral, but putting one into an embarrassing situation with their bank and relations just exacerbates the whole dreadful experience. I'm disgusted. It's a pity because other than the checking out disaster, the rest of the staff were wonderful, kind, and friendly.

Holiday inn 5601 Fortune Circle West, Indianapolis, IN, 46241 Waiting an hour for check in or pay a $50 fee! They are playing same song over and over so loud that I can not hear person next to me. I asked if she could turn it down but she gave me a dirty look then keep playing it. So rude will never come here again!

I stopped at the Holiday Inn Chatham. Today I received a Parking Charge of £100 as I had not registered the car details at reception. No one made me aware I had to do so. When I arrived on the car park I was distracted as the staff were having a water fight throwing buckets of water over one another. Not impressed.

Very poor and amateur customer service There was an error with our booking and they could not have been less interested or less helpful. We’ve used them a few times… the main hotel we use was adequate at best but convenient, There’s a reason that they have a bad rating! We will now avoid all Holiday Inns.

Lovely clean comfortable twin room. Evening meal and breakfast adequate. Very friendly helpful staff.

🚨 Holiday Inn London Gatwick Airport OVERCHARGING?! 🚨 Make this make sense… Room = £90 ✅Add breakfast online = £119 ❌ So you’re paying £29 for breakfast?! But if you wait until check-in…Breakfast = £19 Total = £109 So why are they charging £10 EXTRA just for booking it in advance? 🤨 Same hotel. Same breakfast. Different price. Always double check before you add extras — this is how they get you 💸 I also had a disappointing experience during check-in, particularly around how my medical dietary needs were handled. I have coeliac disease and a hiatus hernia, which significantly limit what I can safely drink. I explained this clearly when I was offered a beer (around £8 per pint). I was then told there was a gluten-free option, but when I explained I also cannot have fizzy drinks due to pain, I was still offered Coca-Cola. This showed a lack of understanding and awareness of medical conditions, even after I explained them. I also raised that I was happy to pay for an alternative (around £6 per shot), but the issue wasn’t cost—it was the lack of appropriate response and consideration. I referenced my rights under the Equality Act 2010, as these conditions can require reasonable adjustments, but I felt dismissed rather than supported. Overall, the experience left me concerned about both pricing transparency and how seriously customer health needs are taken.

Ze werken samen met parkos om parkeerplaats te verhuren. Het geld nemen ze graag aan maar vervolgens zijn ze niet te bereiken en als er iemand op neemt sturen ze je van het kastje naar de muur en beide verwijzen naar de ander. En de klant blijft met hogere kosten zitten dan wat het hele parkeerverblijf zou moeten hebben gekost.