Filed
I signed up for my son’s resume and…
I signed up for my son’s resume and paid $2.99. A few weeks later I was charged $23.95. I signed up for what was stated as a one time fee but after I received the second charge I went into the app to cancel the apparent subscription. In my account however it said I had no active subscriptions. It gave a customer support email and a phone number and after three emails and three phone calls no one has reached out to me. I will turn it over to Amex to deal with them now but this was very disappointing.
Filed by Emily
Reply from ResumeTemplates.
Hello, Thank you for taking the time to share your experience. We sincerely regret that your experience regarding subscription billing and contacting our support team did not meet your expectations. We appreciate you bringing these concerns to our attention. We want to take this opportunity to offer further clarification. Please note that we currently do not provide a one-time payment option. Our platform is designed to offer users full access to all features during a 14-day paid trial period. If the trial is not canceled within this timeframe, it transitions into a paid monthly subscription in order to maintain uninterrupted access. This information is provided throughout the registration process, including at the time of payment, within the terms and conditions, and in the confirmation email sent after the initial purchase. This email outlines key details such as the subscription terms, billing frequency, and cancellation process, with the intention of maintaining transparency. We understand and recognize the importance of clarity at all stages of the customer experience, and we remain committed to providing dedicated assistance. We have located your account and confirmed that it has been canceled, no further charges will apply. You received an email confirmation about this information. Upon further review, we have also provided you with a refund as a sign of goodwill. Please allow 7–10 business days for the refund to be available on your account. We greatly appreciate your feedback as it helps us identify and address any issues. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on. If you have any specific questions about your account or would like further clarification about our services, please don't hesitate to contact our support team directly at [email protected]. We're here to help and want to ensure you have all the information you need to make the best decision for your career needs. Best regards, The ResumeTemplates Team.