Retell AIReviews on record for retellai.com

I have an issue with retell Ai batch calling not making outbound calls but no one here to help. I have very bad exprience with this AI. no Support no one here to help after making paytimg.testing work fine. but when we pay nothing work. Totally a scam

This software is so good i have been using it for my latest project and couldn't recommend them any more. So easy to use and the product comes out so good i am so pleased with it and cannot wait to continue using them.

Been using the product for over a year, really love it! Lots of new features coming and also issues are fixed really fast!

I have been using Retail AI for our business, and overall, the platform provides a very good service. It is a highly advanced piece of software specifically designed for handling retail calls, and it truly shows in its capabilities. The system is incredibly sophisticated and robust. One of the standout features is how excellently everything is measured and tracked. The analytics and data provided give us deep insights into our call operations, allowing us to optimize our retail processes effectively. It feels like a truly next-generation tool for automating and managing voice interactions with customers. However, to provide a completely honest review, there is one technical area that needs improvement: the latency is a bit high during conversations. Specifically, when using the Gemini 3 Flash model, we have noticed that the response time can sometimes delay between 1.5 and 2.5 seconds. In a live call environment, this slight pause can occasionally disrupt the natural flow of the conversation. Despite this latency issue, the core technology is incredibly powerful. If they can optimize the response times, it would be absolutely perfect. Even as it stands, Retail AI is a fantastic, highly advanced solution that I strongly recommend for any retail business looking to upgrade their call systems.

I've been trying to make outbound calls to Turkey (+90) for days and every single call fails immediately with the following error: "SIP status code 403 — telephony_provider_permission_denied: Dialed number (associated countries: TUR) is not included in whitelisted countries USA, CAN D13" The D13 error indicates a country-level block that cannot be changed from the dashboard. There is no documentation warning you about this before you spend time and money setting up your entire telephony stack. I purchased a dedicated external Telnyx number specifically to call Turkish numbers, configured everything correctly on both ends, and still hit this invisible wall. No clear support channel, no timeline for resolution, no transparency about which countries are restricted and why. Just a cryptic error and silence. What a waste of time and effort. Pathetic

Great website, easy to use and is very user friendly for beginners. I suggest using this websites for building your own voice agents

Very cheap and a good control over everything

it works really good for production grade systems