Ride1UpReviews on record for ride1up.com

Ordered aan paid full price for a bike September 12, it is now October 20, no bike and Zero updates or communication. When I canceled the order today they said I’d be charged 3% for a transaction fee. $37 for them to hold my money for 5 weeks. what a joke of a company

At first i was being sceptical about the trailrush as if it will meet my expectation, but it did! Alot of power climbing up through hills with it’s powerful motor. Components are good enough to perform with your needs. I am satisfied with the performance so far and hopefully the coming years of trail use.

Customer service is slow and unhelpful, and company does not stand behind their bikes. I purchased a Vorsa at the end of August 2026. Since purchase, it has had three significant defects. The third defect occurred outside of their initial 30-day warranty period by a few days. Support has been asking me for more and more evidence of the defect, when it is obvious that there is a major electrical malfunction with the bike. Their "troubleshooting" process is just an attempt to frustrate the consumer into paying for repairs themselves. They have not offered any real solutions and do not stand behind their product. I will not be purchasing from them again.

I was actually very close to buying another e-bike brand before choosing the Ride1Up Portola 02, and this experience made me very glad I went with Ride1Up. Shortly after receiving my bike, I ran into an unusually difficult front tire/tube issue. The tire was extremely tight and I eventually reached the point where I could no longer remove it myself. Thomas from Ride1Up Customer Support was excellent throughout the entire process. He helped me troubleshoot the problem, provided a video and repair suggestions, recommended local bike shops when it became clear that I needed professional help, and arranged for a replacement tube to be sent to me. I ended up taking the bike to a local shop because I wanted to get back on the road as soon as possible. The shop charged extra fee in labor because the tire was unusually difficult to work with. After I submitted the receipt, Thomas helped me get the full labor cost reimbursed. Even better, the replacement tube Ride1Up had already shipped was still allowed to be kept as a spare for the future. This is exactly the kind of after-sales support I was hoping for when buying an e-bike. Problems can happen with any product; what matters to me is how the company responds when something does go wrong. In this case, Ride1Up handled it extremely well. A special thank you to Thomas for being responsive, reasonable, patient, and genuinely helpful throughout the process. This experience has definitely increased my confidence in Ride1Up, and their customer support will absolutely be a factor when I buy another e-bike in the future.

Ordering process was very easy. The bike arrived well packaged and damage free. Assembly went well with only a small adjustment on the dropper post needed. This is my first dropper post so I called the support line and they quickly squared me away on the simple adjustment. Im really pleased with the ride quality of it. Looking forward to exploring new places with it. It has all the power I need for touring off road. Love the motor!!!

Headlight works and doesn’t work they don’t take your word for when something is wrong. Added the passenger seat and the kickstand snapped over night just with the bike leaning on it. Paint comes off from even plastic scratches. Was offered captains seat when checking out and it doesn’t even fit the portola. It was backordered so too late too return. I wish I knew the portola 2 was coming out before buying this

Very well made bike with quality components. Light enough to carry up basement steps and strong enough to get me up a 1 mile long 10% grade hill. Battery holds a charge longer than I need it for multiple rides.

The bike is amazing for the price! Decent sram apex components! Ive owned multiple bikes and set many up for tubeless and the wheels on this bike were apparently taped perfectly! Had no issues with losing pressure other than normal. The e assist definitely makes a difference! I would definitely buy this brand again!