RobindoorReviews on record for robindoor.com

WARNING – SERIOUS INFESTATION ISSUE AT THIS AIRBNB I have stayed in Airbnb properties across many countries for years, and this is the first time I have experienced something this unacceptable. On the night of 24 May 2026, the property had a serious insect infestation inside the room. The insects were entering through a hole/gap near a closed interior door, and the videos/photos were recorded around midnight as evidence. The conditions were unsanitary, uncomfortable, and completely unacceptable for paying guests. My fiancé and I were ultimately forced to leave and book a hotel at our own expense because we could not continue staying there. No guest should ever have to deal with this level of infestation in an Airbnb property. This review is being left to warn future guests and because properties with serious pest issues should not continue being rented without proper resolution.

Lovely My kids and I stayed at one of the properties near Heathrow . Everything was clean, and all our possible concerns were addressed. We will definitely do it again!!!

BEWARE!!! This is a kidnapping apartment! They accept only people who meet their kidnapping criteria and once you are in the apartment you will be kidnapped and transferred away. It is located in an area where no one will hear you, if you have the chance to scream. Their name is Robin Door and that apartment has a secret lock on the door!!! BEWARE!!!

Didn’t even get to book. Upon having a booking done wrong by Airbnb for dates that were unavailable, I reached out to RobinDoor to make sure their dates were available. They proceeded to ask where I and my friends were from and how old we were and declined my request once I responded. I asked why and they told me some lie about how someone else had wanted to book so they took that option meanwhile the place was still up and available. This just reeks of discrimination and I can’t even believe a “business” would be doing this.

Paid £135 to book near Heathrow on booking.com. After our cancellation date was passed they whatsapped wanting another 200 deposit that they claimed was in the fine print. After raising a lot of questions they’ve stoped responding. Then found them here on trust pilot. Scammed by Scum.

The rooms were OK, but nothing like picture when checking our itinerary. So many things were broken like slats off the vertical blinds and people could see in, Apartment had not been cleaned properly, carpet rug damaged and caused a huge fall for our 4yo where she smashed her head against the gas heater against the wall. (Major safety issue) We were too exhausted to care what the place looked like, it was just for one night. It was chosen and booked by our Travel Agent and it was a stop over for our early morning flight next morning. We arrived just before 3pm, 3 adults, 4yo and 18 month old and decided to eat our last meal at a pub (30 min walk there and back) Kids were exhausted, we got everything ready for the morning, packed our bags for a 5.20am pick up for the airport. Did not use anything except for a couple of glasses. There was no coffee or sugar either!! We arrived back home to Australia to find out that I was ripped off $166.29AUD/85Pound for a broken knife that we did not use! Pretty bloody expensive knife!! I did not even remember seeing the knife. I reported a few issues left by previous people who stayed there. So who's to say it wasn't them OR the "cleaner" I know it wasn't us! And I'm not a liar...... Which this mob are insinuating. They just took money out of my account! No explanation, no invoice and they will not respond to numerous messages sent. AND That's after they charged us 200pound for bond. Not happy Jan!! Don't ever want to go back to the UK!!

Me, my wife and three children stayed in a lovely new apartment a stones throw from Heathrow last weekend 31/8/24. The appartment was as advertised and was beautiful. Everything seemed brand new and was exactly as described. Thr host was available on whatsapp 24/7 and answered any questions immediately. We will definately use again as we frequent the area. Perfect if you want to park for Heathrow and there are electric car charge points available too. Highly reccommend. Mike P

Last minute cancellation, 24h before arrival Alternative was smaller but not much options for a family of 5 travelling from Geneva to London Twice check in, twice deposit, twice ID send Awful alternative, dirty , mold, rotten windows, not clean, leftovers in the dustbin, sofabed with crumbs and weird stains Shower water was hard to get good temperature, to hot or to cold. Roofwindow in shower, was black from the mold, full of spiderwebs and other dirt Stairrailing was made of a rope but detached. No comments or any reaction on our remarks on these issues. Do not book with them, unreliable company.