Roslin Beach HotelReviews on record for roslinhotel.com

The food was superb. The setting was exquisite, we sat on the Veranda overlooking the sea. The service was very good too, attentive but without being completely in your face. A very classy place, especially for a special celebration.

Had a lovely afternoon with food and cocktails and had a lovely young lady called Charlotte who went above and beyond to make everything extra special.

Very disappointing experience from start to finish. Before booking, I specifically called to confirm that Elemis products would be used for our treatments. The member of staff I spoke to advised that the treatment would be classed as a deep tissue massage but that Elemis products would be used and that pressure could be tailored to individual preference. Unfortunately, this was not what we received. The person in our group who specifically requested a deep tissue massage did not receive anything close to a deep tissue treatment. It also appeared that ESPA products were used rather than Elemis, as the products smelled identical to those used on the rest of the group. To make matters worse, one of the therapists displayed a poor attitude which made us feel uncomfortable and unwelcome. As a group, we all left feeling disappointed and dissatisfied with the service. (The therapist did not even say hello or goodbye.) The treatments provided did not match what was discussed when booking, and despite raising our concerns, we have been left feeling that our complaints have not been taken seriously. I would not return or recommend this spa based on our experience. UPDATE: What has made this experience even more disappointing is the way our complaint was handled afterwards. Rather than acknowledging our concerns or attempting to resolve them, the response we received was dismissive and implied that our account of events was untrue. We felt as though we were being accused of misrepresenting what happened, despite simply providing honest feedback about our experience. No meaningful resolution, apology, or goodwill gesture was offered, and the spa has refused to take any further action. This lack of professionalism and customer care has only reinforced our disappointment.

I recently stayed at the Roslin Beach Hotel following surgery, and I can honestly say the care, kindness, and professionalism shown by the entire team exceeded all expectations. From the moment I arrived, every member of staff went above and beyond to ensure I was comfortable and well looked after during my recovery. Recovering from surgery can be challenging, but the warmth and genuine compassion shown by the team made all the difference. A special mention must go to the chef and kitchen team. Due to my operation, I was only able to use one hand, and they thoughtfully adapted and prepared my meals in a way that made eating much easier. It may seem like a small gesture, but it meant a great deal to me and demonstrated a level of care that is rarely found. I would also like to give a heartfelt thank you to Joelle. She is an absolute credit to the Roslin Beach Hotel. Her kindness, professionalism, and friendly nature made me feel completely at home throughout my stay. Nothing was ever too much trouble, and she has a wonderful ability to make guests feel genuinely valued and cared for. The hotel is incredibly fortunate to have someone of her calibre on the team. The hotel itself is beautiful, comfortable, and impeccably maintained, but what truly sets it apart is its people. Their attention to detail, compassion, and commitment to exceptional customer service transformed what could have been a difficult recovery period into a genuinely positive and memorable experience. In all honesty, I didn't want to leave. The Roslin Beach Hotel became a home away from home during my recovery, and returning home felt bittersweet. That speaks volumes about the atmosphere the team has created. Thank you to everyone at the Roslin Beach Hotel for your outstanding hospitality, kindness, and care. I will never forget how well you looked after me, and I would highly recommend this hotel to anyone looking for exceptional service and a truly special experience. ⭐⭐⭐⭐⭐ 5 Stars – Absolutely Outstanding.

Flawless - very professional staff and facility well presented with perfect views of Fistral Beach. Breakfast was excellent.

My Mum and I had an amazing spa experience with Jess and Holly. We had back massage, scalp massage and facial all of them were the best we have ever had. All the staff in the spa were so friendly and couldn't do enough for us!!! Definitely coming back!! X

What has happened to the restaurant at Roslin Beach restaurant? It used to be 10/10 for food. Yesterday our prawn cocktail was underwhelming, skate and shrimps were dry and and overcooked with crust, and both who had the Eton Mess left it. The cream was over whipped with dried apricots and a meringue bee hive on top. NOT an Eton mess. Even the waitress said she would not order it. Sorry but our favorite restaurant in the whole of Essex has gone downhill and we will not be back. Nice place and lovely staff give it 3 stars. 2 stars for the meals for four.

I have been staying at this gem of a hotel for the past 10yrs. The customer service has on every occasion (2 nights 2/3 visits a year) been excellent. Karen and the reception staff cannot do enough to make your stay as welcoming as possible. The hotel offers a wonderful relaxing stay. Rooms are decorated to a high standard and have very comfortable beds. The communal areas give a Mediterranean vibe bright and airy. For comfort, relaxing, good food and attentive staff this hotel is a must.