RVnGOReviews on record for rvngo.com

Over a month later, we still have not been paid out for a rental where $2500 is owed to us. Customer service has not responded in any way. Now that this has happened to us, I’ve heard other previous hosts having the same issue of not getting paid out.

You didn't give me my awnsers withen 100 hours.

Don't rate your trailer out with them.They don't pay insurance claims

This place is no longer in business. No one answers the phone since January of 2024 Their social media hasn't had new content either. I guess all of the negative customer experiences caught up with them. Not sure why the website is still up or the number is still active.

Don't rent from them. Our AC, heat and hot water heater never worked. I was told from RVnGO that I would hear back within the same day. After 100+ calls and emails, my issues were never resolved and had to pay $140 for 'supposed' damages to the RV including a thermostat button that cracked out after pushing twice.

RVnGo has refused to reply to emails or phone calls about an issue I had over the summer with a van we rented. The van had an electrical issue (no ones fault) and we had to stay in hotels for nearly a week because the AC would not work overnight in the southwestern desert. I had to spend close to $1000 extra for our trip and RVnGo refuses to discuss any resolution to the problem. I lost a good deal of money on campsite reservations, had to shorten my trip, and could not stay overnight in the van. This is not why I paid them $5000 for rental. Their customer service is non existent and they are incredibly unprofessional and unethical. DO NOT RECOMMEND.

Their insurance is expensive and useless. You aren't covered unless you have a person outside the trailer who is taking a video of you while you're parking. Who does that? Then there's a $20,000 deductible. That's more than what the trailer was worth. Never again.

As guest I have been SCAMMED by one of their hosts - Wendi Fairchild from Las Vegas. A few months ago I sent a rental inquiry through the RVnGO website and they leaked my email address to the host. As a consequence the host contacted me directly to clarify details and in parallel conducted the transaction impersonating RVnGO. I received emails on RVnGO seemingly-legit letterhead with the rental quote, payment prompts and booking confirmations. After I paid the balance due, the host DISAPPEARED. I have lost $3000 and my family vacation is completely ruined. RVnGO has failed to not respond to my emails, phone calls or voicemail messages. They are not a serious company, they don’t treat data securely. Don’t trust them!