Saint + ValeReviews on record for saintandvale.com

I placed an order for a men's size 13 suede slip on booties at the Saint + Vale website. First, I never received ANY confirmation for an order which I found very strange. They use SHOP for the e-commerce and SHOP is usually customer service oriented. But even through SHOP the only information I had was the shipment status. No details of the order. I just received the order today and was very disappointed to find that: 1. Wrong size - I received a size 6 2. The shoe was shipped in a plastic bag - no box or any protective container 3. The shoe has been worn - scuff marks and dirt at the bottom of the shoes 4. The suede portion of the shoes have 2 distinct damaged marks 5. Fake item photo - the shoe does not match the photo. There is no stitching at the bottom of the sole as shown on website photo. It looks as though the site had stolen the photo from another legitimate brand and posted it on their website to make the products seem authentic. In addition, there is this very strong odor of a chemical glue. The package is from China although it seems to go through a distribution service called Gofo located at 5215 S Boyle Ave, Vernon, CA 90058. When I tried to call, the recording asks you to leave a message only to receive a text message saying it is better to email them. After emailing them, the only response I get is that someone will get back to me within 24 to 48 hours. Beware of purchasing from this site Saint + Vale.

The Saint and Vale customer service is absolutely great. After receiving my order in Australia I realised it was the wrong size. Contacted S+V and on the same day Steph replied immediately and arranged for correct goods to be shipped to me. It was a really good experience, very friendly and very professional service provided by Steph. It was my first purchase form S+V and I will definitely go back online to get other products. Thank you Steph and to Saint+Vale customer team. Marcelo Australia

Absolutely not worth the price. Super cheap, smelled strong solvent glue out of the package, and super cheap materials. Oh well... at least I didn't fall for the "Buy two pairs" deal.

Great communication was concerned about my address that it may have been incorrect. My fault. Emailed Saint & Vale straight away. I got a reply from the lovely Steph couldn’t be more happy. Great service thank you Steph.

The customer support was incredible. I asked if I could buy two pair of shoes and return the one that didn’t fit. Steph wrote back immediately with the method to measure my foot to ensure the proper fit but also recommended trying two just to be safe. Her method was spot on, they fit perfectly and she quickly sent me a return label for the bigger pair. The shoes were incredible quality and the price was just as good. Will be buying in other colors!

Saint + Vale really are an excellent company. We have had the best customer service and are so happy with the product, we would recommend it to everyone.

The shoe moccasins are beautiful, well made and high quality finish. I will definitely order from them again. Their service is very responsive, too.

Great one to one customer service. Had to send an item back and nothing was too much trouble. A small business with great values. I will definitely buy from them again.