SaramonicusaReviews on record for saramonicusa.com

I’ve been a customer of plenty of brands over the years, but my recent experience with Saramonic and their USA Brand Manager, Joe, stands out as something special. I had a device that wasn’t working and was no longer in production, and to make things trickier, I couldn’t send it back right away because I was traveling. When I reached out, Joe was beyond helpful. More importantly, he was understanding and patient throughout the entire process. I honestly cannot remember the last time I had a customer service experience this good. Joe took the time to understand my situation and got me sorted quickly, without any hassle or runaround. I’m grateful that Saramonic had someone like Joe available and ready to help. If you’re considering their products, know that the support behind them is top-notch. Thank you, Joe, and thank you, Saramonic!

Absolutely impossible to get a hold of anyone at this company. I would avoid at all cost.

Horrible company. I bought the Blink 500 3-piece mic/lavalier two years ago. I’ve used them once. And that was a month after purchasing. So they sat until two weeks ago. I took them out and put them in USB charge mode. Nothing. One receiver. And one transmitter slightly charged. One transmitter was dead. I emailed support which itself was a nightmare of horrible English. And the rudest responses I’ve ever seen in business. They told me to smash the broken one with a hammer. Take a picture for proof and then they’ll send a new one to me. My god. Who does this?! Is Saramonic run in a garage in Thailand?! I thought okay I’ll play the game. I did what they asked and three days later I get an email starring ‘You package is on the way. Just to rewind a bit. My son bought the same Blink500 set as I did the same week. He also just them a year or so ago. Now all there of his are dead!! When you sell a product it should have a shelf life and a working life for years. Not use and smash with a hammer!!! I went ahead and bought new RODES Lavs. Better reputation. Great customer service. And by the way. Still waiting on the replacement unit after a week or so. Huge NO to this company.

Ik was op zoek naar oordopjes met een geweldig geluid, mooi strak design en die vooral lekker in je oren blijven zitten. Naar wat onderzoek doen kwam ik uit bij de saramonic SR-BH60-B oordopjes. Deze oordopjes zijn echt geweldig ze hebben een zeer mooi helder vol geluid en zitten voortreffelijk in je oren. Ik ben onder de indruk van het prachtige geluid die uit deze oordopjes komen echt super!! Echter heb ik na aanschaf van de oordopjes er maar 2 maanden van kunnen genieten. Ik heb de oordopjes terug gebracht naar de winkel waar ik ze had gekocht, daar zijn ze onderzocht en ze konden niet meer gerepareerd worden of geleverd volgens hun. Dat was natuurlijk een grote teleurstelling en ik baalde als een stekker. Ik ben naar de saramonic site gegaan en heb contact gezocht via de klantenservice met de vraag of ze me daar nog konden helpen. Ik ben door de klantenservice echt super geholpen hulde aan Nancy!! Ik heb mijn factuur van aanschaf van de saramonic SR-BH60-B naar hun toegestuurd en via de mail kreeg te horen dat ze een nieuw setje saramonic SR-BH60-B gingen opsturen van uit China. Dit is een gevalletje Top SERVICE leveren. Zo hoort een klantenservice om te gaan met hun klanten. Ik ben dankbaar dat saramonic mij zo heeft behandeld en dat NANCY van de klantenservice zo heeft gehandeld echt geweldig. Als iemand dit leest bij Saramonic NANCY verdiend een schoonheidsprijs 👌👌Ik heb vandaag de oordopjes van saramonic SR-BH60-B ontvangen met de post en ik ben super blij en tevreden met mijn nieuwe oordopjes!! Ik kan weer gaan genieten van heerlijk geluid!! Nogmaals Saramonic bedankt voor jullie top service 👍 met vriendelijke groet Erwin Goorman

I bought a wireless double microphone set for mobile phone Saramonic Blink 500 Pro B2. Screens went dark after some months. And support from Saramonic was terrible. I bought the first set and after 5 times of use along a few months, not more than 3 hours in total, the screens of the RX units did not lit anymore. Writing to customer support of Saramonic is cumbersome. They asked me not only for invoice, serial number, but I had to made several videos and send the videos to them. And finally, the answer the gave me is a video in youtube for me to change the LCD screens by myself!!!!! The video is called "Saramonic Blink 500 Pro B2 replace LCD screen". Look for yourself how difficult it is and how easy you brake something and then it will be your fault. I have a set of mics which do not work. They are under guarantee but Saramonic does nothing to replace them. Orginal cost is 300 Euros.All lost! STAY AWAY FROM SARAMONIC !

I have a Saramonic audio recording device which developed a fault where it would intermittently skip audio. This makes it impossible to use the device to record a video voice track as the audio quickly goes out of sync with the video it's being assigned to. Saramonic support had me running errands, doing tests, emailing screenshots etc... for nearly two weeks and got nowhere with helping me. Eventually fobbed me off to one of their distributors. Will not be buying their products again.

Over the course of the last year or so I’ve purchased many of their products for my iphone and my recorders. I’m am very impressed with the quality and performance you get for the price. Saramonic has become one of the brand’s I always consider when looking for new equipment.

I understand that we are under pandemic but the level of customer service has been horrendous. After multiple emails and calls, I finally got someone from the order department on the phone to initiate a return. He was very unhelpful. I was told"We are technically closed because of Covid19, we are located in New York. You can return the items, they must be in new condition and they must include all of the original packaging. I would suggest waiting a while before you return them though because there will be no one here to process and receive the return and even when we do reopen, it will take a while to catch up." Yet calling the warehouse directly was how I got in contact with this person in the order department and I had just ordered this equipment the week before and it arrived no problem. I have now been emailing every email address listed on the website for the past three weeks to help out with this with zero responses. It seems as though this company has no problem taking your money but if you have any issues with your purchase, you are SOL!!!