ScheelsReviews on record for scheels.com

It’s taken forever to get my package delivered to me. Now it’s possibly gonna be another two days they changed the actual date of expected delivery.

Scheels is my number ONE sporting goods store. I've been there three times since they recently opened up and it will take more visits to truly see all they have. Their gun and knife sections alone beat ANY other store out there. Their staff have been wonderful to me. I have no complaints, just compliments.

I ordered shoes, paid the cost, and have not received anything! not only that, when I try and find my order, it displays "Order Not Found!" not to mention my email address, DO NOT PATRONIZE SCHEELS!

I placed an order for three Lego sets for over like $400 only to receive this package and my front porch that was practically was opened and looked like somebody's didn't package it correctly or used a razor blade to cut straight through the tape but I'm glad at least I have my items but I would never use this company again

Great store , huge selection , shipping is a joke .

Very disappointing online shopping experience. I ordered a pair of Nike Pegasus 41 running shoes from SCHEELS for $127.64. The website allowed me to place the order and everything appeared to be confirmed. Then, after I had already placed the order and expected it to be fulfilled, SCHEELS simply cancelled it because the item was supposedly out of stock. If an item is not actually available, the website SHOULD NOT allow customers to purchase it in the first place. Inventory mistakes can happen, but accepting an order and then cancelling it because your inventory system cannot accurately track stock is poor e-commerce execution. Customers may stop shopping elsewhere once they believe their order has been successfully placed, which makes this more than a minor inconvenience. The refund is being issued, but that does not fix the wasted time or the bad experience. SCHEELS needs a much better real-time inventory system.

I ordered a $180+ pair of shoes from Scheels and they arrived loose in a shipping bag with no original box, discolored soles, and an unpleasant odor. They appeared to have been previously worn or returned. When I contacted customer service and provided photos, I was initially told the Route fee would not be refunded, meaning I would actually lose money for returning merchandise that arrived in unacceptable condition. After I pushed back, they agreed to refund it, but offered no other resolution. I expected much better from Scheels, both in the condition of the merchandise they shipped and in how the situation was handled. Very disappointing experience.

Have been trying to purchase a pair of shoes from Scheels for 3 weeks. Not only did their website mark the shoes I wanted as "in stock", but they had multiple pairs. Not seeing them in stock at the Johnstown location, I drove 2 and a half hours to the Colorado Springs location for a pickup order just for them to tell me it was in a random box in the back and unable to be grabbed. I asked another employee, who clearly saw the shoe in stock on his tablet, and he couldn't find it either. Placed a pickup order 24 hours later and received a refund EVEN THOUGH THE WEBSITE SAID PICKUP AVAILABLE TODAY! Why have an online inventory system that just isn't correct? 60 bucks in gas and a shameful ride back to Fort Collins.