Schwinn BikesReviews on record for schwinnbikes.com

Disappointed after 15+ years as a Schwinn customer I’ve bought Schwinn bikes for over 15 years, always through third-party sellers. This was my first time ordering directly from Schwinn, during their 4th of July sale. I wish I could say it went well. I ordered the Mikko cruiser in white, and it arrived with noticeable scratches. I went through the return process and got a replacement. This one came with vanilla-colored fenders instead of flat white, so they didn’t match the bike at all. I emailed to request the correct color, and the replacement fenders they sent were white, but shiny, still the wrong finish for the bike. What should have been an exciting purchase has turned into a frustrating, drawn-out experience. I loved this bike when I first ordered it, and now it’s just a reminder of how stressful the process has been. I can’t recommend ordering directly from Schwinn based on this experience.

I’m bought a Schwinn bike and it was horrible. I almost got badly hurt and flew off. I’ve had the bike for 2 years so very new. looked new acted new everything no complaints. But the past years it been acting strangely but paid no attention but it got worse when I was riding the back wheel locked up and the brake wasn’t working well. I FO NOT RECOMMEND IT AT ALL ESPECIALLY FOR KIDS IT SHOULD BE RECALLED. The bike locked up so suddenly. DO OT RECOMMEND.

The crank shaft in the lower bracket snapped off on the right hand side of my Schwinn IC8 bike that is only four years old. Not sure what type of metal they are using for this, but I've been cycling years and never seen this type of failure. I'm guessing it's just poor quality. It just shouldn't really happen considering the bike is indoors out of the elements and supposed to be of high quality and was very expensive. I've been trying to source a replacement part here in Ireland, but only one's I can find are back order with no time frame of delivery from a company in the US that gets less than favourable reviews. Schwinn themselves seem to only ship to US and Canada. So it looks like I'm stuck and need to source another bike. It won't be a Schwinn this time or every again. Very disappointed to be honest, expected much better.

I purchased an eScooter from Schwinn in Summer 2023 and it was received with the battery not working. Schwinn support sent in 2 replacement scooters which worked fine for about 9 months until one had the battery stop charging and the other one started malfunctioning. The battery warranty is limited to 6 months. Schwann does not have any network of repair shops, does not perform repairs (not even for a fee), and recommends to bring eScooters to your local bike shop, which I did. One bike shop turned me down and another could not fix the issue. It is worth noting for Schwinn that most bike shops (even those carrying electric bikes) I spoke to don't fix scooters. This is where a network of partner repair shops would be helpful. The bottom line is that out of 3 eScooters received from Schwinn, my experience is a 100% failure rate within less than a year. It speaks volume to the quality of the products the company ships. Additionally, the total lack of a network of repair shops goes to show the company is not currently interested in mitigating quality problems in any ways. I have used the resources Schwinn recommends to try to have my eScooters fixed and despite the fact it cannot, the company won't replace the battery. I am left with no choice but to look to another eScooter manufacturer that can deliver on better reliability.

Letztes Jahr ein Schwinn 800IC gekauft nach einem Test eines IC8, welche lt. Schwinn absolut baugleich sein sollen. Leider ist dies nur Hardware-seitig, nicht aber Software-seitig so. Die Taxc-App von Garmin lässt sich mit dem IC8 aber nicht mit dem 800IC verbinden. Dies ist aber nur eine Sache. Schwerwiegender ist, dass sich die Feststellbremse nach ca. 4 Monaten täglichem Gebrauchs nach Betätigung nicht mehr automatisch löste. Der Support von Schwinn hat hierbei gar nichts getan, obwohl er mehrfach durch den Verkäufer nachgewiesen informiert wurde. Wir mussten unser Schwinn-Bike dann zurück geben und haben uns für einen Mitbewerber entschieden. Die Bikes sind gut solange sie funktionieren, sollte aber ein Problem auftreten wird man von Seiten Schwinn alleine gelassen. Wir können Produkte von Schwinn daher absolut nicht empfehlen und raten jedem davon ab ein Schwinn-Bike zu kaufen. Der Support ist nicht nur schlecht, er ist schlichtweg nicht vorhanden.

Purchased a Schwinn Air dyne Pro bike from an authorized physical store. Brought it home, assembled as per the instructions and found that there was a "rubbing sound" coming from inside the covered pedal area. Called the customer service number, and found them helpful in diagnosing the issue. They said they would expedite shipping on the required part and set up home repair service. Move ahead two and a half weeks and the part has finally arrived. Service is set up for a week from now. After my initial interaction with customer service, everything has gone downhill. I have messaged for help with my "expedited" shipment and got nothing back except they are looking into it. This is after several emails. I finally had enough and formally asked to for an authorized return so I can get a refund and be done with them. Twice I have asked, and they have decided that they are done with me as well and are not responding to my emails any longer. i would take it back to the store, but they are 200 miles away. We live in a remote area and were visiting friends when we purchased this and brought it home. Bottom line...DO NOT DEAL WITH SCHWINN. They have sold me a defective product, and do not honor their "if for any reason within 60 days" return policy. If the repair part works when installed next week, I will sell it to be done, if the fix doesn't work, it will go to the dump. I have never been so frustrated. WHERE DOES A CUSTOMER TURN WHEN THE COMPANY REFUSES TO RESPOND???

I was over the moon getting the Schwinn 290 Recumbent Bike, the reviews I had found were very positive. After setting up the bike and downloading the Jrny app, I was unable to bluetooth it to the console so I called Schwinn. The guy was very friendly, but informed me, the company they used to make the console, experienced a communication problem and it wasn't made to work with the console even though it shows it working in pictures and even online. What good does the console even do if it can not be used the way they represent? I am extremely disappointed. So I am returning the Bike and giving as many people a heads up that I can reach.

Update: Schwinn resolved our concern and replaced the bike under warranty. Thank you Schwinn for reassessing the issue. I had the AD6 Schwinn Airdyne stationary bike for over 2 years. I had to replace the belt 2 times and now the bolt sheared off in the crankshaft. Schwinn sent a technician out; technician said it was unrepairable after talking and providing pictures to corporate. Schwinn would send a new bike. However, 2 days later, Schwinn said no new bike and wanted to charge me $172 to mail parts and a technician to fix it. No way... Am buying a different brand and trashing this one.