Scottish KiltReviews on record for scottishkiltshop.com

I ordered a custom dress from Scottish Kilt and the experience was extremely disappointing from start to finish. The garment arrived nothing like advertised: the tartan color was noticeably different from the Fraser Modern swatch shown online, the fabric was scratchy and uncomfortable, the straps were constructed improperly, and the bodice was so low that my bra was fully exposed. The pleating was rigid and stuck out in the back, and the dress arrived in damaged, inadequate packaging. Despite clearly stating in writing that the chest area was exposed and the garment was not appropriate to wear in public, Scottish Kilt repeatedly requested full‑length photos of me wearing the dress. I emphasized multiple times that this was embarrassing and violated my privacy, yet they continued to ask for more photos. It was an unprofessional and inappropriate request considering the nature of the issue. Across numerous emails, Scottish Kilt repeatedly implied that a refund “could” or “would” be issued. However, each time I formally requested one, they avoided providing return instructions and refused to actually process the refund. Instead, they insisted on remaking the dress or sending replacement straps, contradicting their own return policy for custom items that are not as described. In the end, I had to escalate the matter through Affirm and my financial institution. This resulted in multiple charge and reversal transactions that took significant time and attention to resolve — none of which should have been necessary if Scottish Kilt had simply honored the refund policy they advertise. The product quality, the repeated requests for inappropriate photos, and the refusal to process a legitimate refund created an unnecessarily stressful experience. Based on this, I cannot recommend Scottish Kilt.

In the voice of Shrek "Total crap!" Ordered in March 2026 and is mid c September.... still nothing delivered.

This shop is a rip-off! On their website, you’ll see a “money-back guarantee.” It’s a lie. They’ll send you inferior crap, when you complain, they’ll offer you $10 back. If you protest, they’ll offer to fix the issue, if YOU pay more than the junk cost to send it back to Pakistan. I got a sporran from them. The snap failed the FIRST TIME I opened it. All I get from them is a run-around. RUN! Do your business with a domestic partner you can trust. If it costs more, it’s the best investment you can make in not having headaches with these crooks.

I ordered from them, the didnt have items so they offered to cancel the order I agreed then 2 weeks later the got the material and decided against their offer to refund me. They shipped the items and the material was the wrong pattern. I canceled through credit card. Virginia office number is no good could only communicate through email.

Total SCAM! I ordered products. Paid extra to speed production. Was told it was shipped USPS. When it did not show up, checked USPS tracking number which proved to be invalid. Contacted customer service. Was told they’d investigate. They stopped replying to my inquiries, including ten weeks after my order when I asked for a refund. Total SCAM!

The ties I ordered were great, but customer service and delivery dreadful. They took 4 months to send the order, customer service lied to me multiple times, and only when I threatened to get my credit card company to backcharge the order and gave them 7 days to deliver it did it get to me. I won’t be ordering from them again - best to avoid. There are far better makers on Etsy from Pakistan, who will negotiate on price so their ties are cheaper, they’re as good quality if not better, and customer service is excellent. Go there but choose carefully there too!

Never got my merchandise I ordered. Never received a confirmation, run !!! Fake company

Final update: if I could give a 0 I would. Informed them of the day that I absolutely needed it which is tomorrow. These were ordered back on March 19th today is July 16th. USPS says maybe arrive next week. Not even sure they will be correct. Like I stated earlier look at other vendors. Update: They have reached out to try and make corrections will update after. BUYER BEWARE, I would suggest shopping around first before ordering. Not sure where to start, apparently if they do it correct the first time you are golden if they don't you are out of luck. Ordered on March 11th received order June 4th (yes three months). Order was missing two items one of the items I was told was no longer available even thro still on website they are refunding the cost, the other item is supposed to be shipped. Next they sent the wrong size shoe even having confirmed the size the day of ordering in separate email as of writing is still working on solution. Ordered two Prince Charlie Jackets delivered with wrong lapel facing, their only solution to just refund facing cost. So now I have two jackets hand made to THIER specifications, not mine. These jackets will not match the other members jackets due to their mistake. Now I am left with trying to find another company that can do the jackets correctly and pay for them AGAIN. But I must say the kilts look fantastic. So I would shop around and find a company that guarantees their work.