ServicebridgeReviews on record for servicebridge.com

The software is easy to use and has become an important part of daily task scheduling/tracking.

The new features like text confirmation and others just added have made the app easy to work with. Thanks papa.

Easy to navigate, but lack of api to connect with AI tool for automation

We have ongoing requests from Servicebridge as our business needs change. They seem to get better with each request while other companies these days are doing the opposite. I used to dread support requests and trying to resolve issues but now it is easy.

The system is so user friendly, and the people are always so quick and helpful.

Great support and always working on new improvements to make the product better.

The customer service is non existent. We have had service bridge for a year and we rarely get calls back from customer support. We have to call sales or accounting (they only answer because they might make some money)and ask them to ask sypport to call us. We left our last dispatching system because they stopped updating the app and customer service was terrible . One of my 1st questions before we chose SB was "how is the customer service/technical help?" We were assured they were stellar. We sometimes get calls back weeks or months later or not at all. So now we have to call other lines. In my opinion this is breach of contract. No help when my guys are blind in the field because SB stopped working or it changes address to locations that we have been to before.... a customer in the SB system W T F ? NO Answers no calls back. Its awful DO NOT USE THIS SYSTEM . They do not back their product up . They deserve 0 stars really. Im so disgusted we have to start over. 🤬

We barely lasted 2 months with the program. And didn't bother to use any integrations early on and I am very thankful for that considering the amount of issues we saw. The program was quite faulty in areas where we didn't want to see mistakes on top of the annoying fact to delete an account, invoice or almost delete or change anything you had to bother customer support to delete it or handle it for you. That would be 10-20mins. Customer service was the worst part. The lack of basic customer service at the little common sense needed was not there. When an issue would be presented they would only come back with "we don't see that on our end". They wouldn't bother asking for further details or suggesting solutions. We had issues with seeing data across different functions, lack of capacity for information and they were never resolved and they never followed up. We were ignored. They never answer their phones and they won't call you back when asked to leave a voicemail. This program seems very young from our research and their overall company is small between 10-20 people and they outsource half the team over seas. That's enough to tell me quality and service is cheap. I can't recommend it. We ended up switching over to Buildops. Don't get it. There is far better out there for the same value and better quality at that.