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Shar MusicReviews on record for sharmusic.com

Music & Instruments
2465 S Industrial Hwy, Ann Arbor, Michigan

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1.3/ 5

Very poor

14 reviews on file

Shar Music1.3Very poor

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The entry for Shar Music

Shar Music is one of the nation's leading retailers dedicated exclusively to string players. Headquartered in Ann Arbor, Michigan, Shar Music has served violinists, violists, cellists, and bassists of every level for more than six decades. Our customers range from young students picking up their first instrument to seasoned professionals performing on the world's great stages, as well as the teachers, parents, and orchestras who support them.We carry one of the most comprehensive selections of string instruments, bows, strings, cases, accessories, and sheet music available anywhere. Our catalog includes trusted names and specialty products alike, from student outfits to rare fine instruments evaluated and set up by our experienced violin shop. Our flexible rental program makes it easy for families to start their musical journey, and our knowledgeable staff, many of whom are string players themselves, is ready to help customers find the right fit for their playing, budget, and goals.At Shar, we believe string players deserve a partner who understands their music as deeply as they do. That's why we invest in expert advice, careful instrument setup, and educational resources that help musicians grow. We also share practice tips, product guides, and repertoire insights through our blog and newsletters. Whether you're choosing your first set of strings, searching for an Urtext edition of a beloved sonata, or upgrading to a professional-level instrument, Shar Music is here to support you at every stage.Discover everything we offer at sharmusic.com, where string players around the world shop with confidence.

Also known as: sharmusic.com
Website: sharmusic.com
Category: Music & Instruments
Location: Ann Arbor, Michigan
On file since: 2026

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FiledFeb 11, 2026

I have been purchasing from Shar Music…

I have been purchasing from Shar Music since 2024, originally recommended by my child’s violin teacher. Unfortunately, my experience has been consistently disappointing. Multiple shipments arrived with missing items, including a bow and accessory kits. I had to contact customer service several times to request refunds. In one case, I contacted them five separate times through live chat and email before the issue was addressed. The responses were inconsistent — they would promise one thing but fail to follow through. I also noticed that low-rating reviews seem to be removed from their website, which is concerning. Additionally, the quality of one violin I purchased (1/8 size $470) was not satisfactory. The E string had a persistent noise issue. We replaced the string, but the problem remained. After bringing it to a local violin shop, we discovered the issue was due to a poorly designed bridge. We ultimately had to replace the bridge at our own expense. Overall, the instrument quality did not meet expectations. Based on my experience, I would recommend buyers carefully consider other options

Filed by LM W.

Reply from Shar Music· Sep 24, 2026

Hi LM WL, thank you for your feedback and for being a Shar customer since 2024. We're sorry to hear your experience hasn't met expectations. Every order is checked before it ships. If an item ever appears to be missing, please let us know right away so we can look into it and resolve it quickly. We're sorry to hear it took several contacts to get your concerns addressed. That's not the level of service we aim to provide. We also want to reassure you and other shoppers that we do not remove reviews based on their rating. All reviews that meet our posting guidelines are published, whether they're positive or negative. As for your violin, noise from the E string can have several causes, and bridges sometimes need fitting adjustments as the instrument settles or with seasonal changes in humidity. If there's anything still unresolved, our team is here to help at 800-248-7427 or [email protected]. — The Shar Music Team

The docket

Reviews filed about Shar Music

14 published reviews on file

FiledAug 25, 2026
Order Has Never Arrived
I ordered a violin for my daughter, but it didn't arrive before school started. When I called customer service, I was told it was on backorder—even though the website stated delivery would take 5 to 10 business days when I placed the order. This is extremely frustrating. I had to take a day off work to urgently find a violin because my daughter is already three days behind. This has been a very disappointing experience. I will never order from or recommend Shar Music again.
Filed by Zaw Dan A.
Reply from Shar Music· Sep 24, 2026
Hi Zaw Dan Aung, we're truly sorry your daughter's violin didn't arrive before school started, and for the stress and the missed workday that followed. We know how important it is for students to be ready from day one. To clarify for you and other shoppers: this item's product page says "This item is currently on backorder. Order today to reserve your place in line." That message appears right above the Add to Cart button. The 5–10 business day delivery estimate applies to in-stock items only. We understand this can be easy to miss, especially during the back-to-school rush, and we appreciate your feedback. If there's anything we can still do to help with your order, please reach out to our Customer Care team at 800-248-7427 or [email protected]. We'd welcome the chance to make things right. — The Shar Music Team
FiledFeb 11, 2026
I have been purchasing from Shar Music…
I have been purchasing from Shar Music since 2024, originally recommended by my child’s violin teacher. Unfortunately, my experience has been consistently disappointing. Multiple shipments arrived with missing items, including a bow and accessory kits. I had to contact customer service several times to request refunds. In one case, I contacted them five separate times through live chat and email before the issue was addressed. The responses were inconsistent — they would promise one thing but fail to follow through. I also noticed that low-rating reviews seem to be removed from their website, which is concerning. Additionally, the quality of one violin I purchased (1/8 size $470) was not satisfactory. The E string had a persistent noise issue. We replaced the string, but the problem remained. After bringing it to a local violin shop, we discovered the issue was due to a poorly designed bridge. We ultimately had to replace the bridge at our own expense. Overall, the instrument quality did not meet expectations. Based on my experience, I would recommend buyers carefully consider other options
Filed by LM W.
Reply from Shar Music· Sep 24, 2026
Hi LM WL, thank you for your feedback and for being a Shar customer since 2024. We're sorry to hear your experience hasn't met expectations. Every order is checked before it ships. If an item ever appears to be missing, please let us know right away so we can look into it and resolve it quickly. We're sorry to hear it took several contacts to get your concerns addressed. That's not the level of service we aim to provide. We also want to reassure you and other shoppers that we do not remove reviews based on their rating. All reviews that meet our posting guidelines are published, whether they're positive or negative. As for your violin, noise from the E string can have several causes, and bridges sometimes need fitting adjustments as the instrument settles or with seasonal changes in humidity. If there's anything still unresolved, our team is here to help at 800-248-7427 or [email protected]. — The Shar Music Team
FiledJan 5, 2026
I don't know why so many people use…
I don't know why so many people use them. I have requested trials twice and never heard back. Go to Fiddlershop or Kennedy Violins instead- much better customer service there.
Filed by Andrea
Reply from Shar Music· Sep 24, 2026
Hi Andrea, thank you for your feedback. We're sorry to hear you didn't receive a response to your trial requests. We aim to reply to every request, and we'd like to look into what happened. If you're still interested in trying an instrument or bow, please contact our team at 800-248-7427 or [email protected], and we'll be glad to help you get started. — The Shar Music Team
FiledAug 9, 2025
Worst service
Worst service, don't buy from them, I made a mistake and they sent my order even they knew I requested the cancelation, so I lost my money
Filed by Sergei N.
Reply from Shar Music· Sep 24, 2026
Hi Sergei, thank you for your feedback, and we apologize for the delayed reply. We're sorry to hear about your experience with your order. We process cancellation requests as quickly as possible, but sometimes an order has already been packed or shipped by the time a request reaches us. When that happens, the order can usually still be returned for a refund under our return policy. If this is still unresolved, please contact our team at 800-248-7427 or [email protected], and we'll be glad to look into it. — The Shar Music Team
FiledApr 13, 2025
Company send wrong size violin and upon…
Company send wrong size violin and upon return refused to cover shipping, saying that buyer ( first time buying violin) instead of writing "it's a wrong size wrote" " I need next size " . Would not call back, and even after lengthy conversation in follow up email still couldn't get the correct size of violin needed. I have never encountered anything like that in 30 years of playing and teaching.
Filed by Yuliya H.
Reply from Shar Music· Sep 24, 2026
Hi Yuliya, thank you for your feedback, and we apologize for the delayed reply. We're sorry to hear about the frustration you experienced with your order and exchange. When a return is needed because of an error on our part, we cover the return shipping. If an exchange is for a different size than the one ordered, standard return shipping charges may apply. We understand how confusing this can feel, and we're sorry we weren't able to resolve it to your satisfaction. Finding the right size is important, and our team is always happy to help with sizing questions before or after an order. If there's anything still unresolved, please reach out to us at 800-248-7427 or [email protected]. — The Shar Music Team
FiledMar 4, 2025
Terrific customer service
Terrific customer service! I spoke with Kyndra, who was incredibly helpful, knowledgeable, and patient. She clarified a confusion with my order, resolved the issue, helped me place a new order, and assisted with starting a return for an item I ordered by mistake.
Filed by Dina F.
Reply from Shar Music· Sep 24, 2026
Hi Dina, thank you so much for your kind words! We're glad Kyndra was able to clear up the confusion, get your new order placed, and start your return. We'll be sure to pass your feedback along to her. We look forward to helping you again! — The Shar Music Team
FiledJan 29, 2025
Not sure what has changed
Not sure what has changed, but Shar Music has declined badly in the past 7 or 8 years. It's just not the same anymore, it's horrible.
Filed by Gus V.
Reply from Shar Music· Sep 24, 2026
Hi Gus, thank you for your feedback, and we apologize for the delayed reply. We're sorry to hear you feel your experience with us has changed. Hearing from long-time customers matters to us, and we'd appreciate the chance to learn more about what's fallen short. Please reach out to us at 800-248-7427 or [email protected]. — The Shar Music Team
FiledAug 15, 2024
Former loyal customer
Like other commenters, I have been a loyal Shar customer for decades. My mom bought music and strings from them starting in 1970 when my brother and I started taking lessons. I have recommended Shar first to all my students for years. Something has happened. First it was the $2 restocking fee if you return something, which seemed petty, but I figured this is a family-owned business trying to make ends meet, and I’d rather support this small business than Amazon. (Besides, when buying on Amazon, how do I know the strings I get aren’t some cheap Chinese knock-offs?) This time around, it was a bad set of very expensive strings that I put on two weeks before a performance and three before an audition. I quickly ordered another set. They came a couple days ago, except that…it’s not my strings. I got some other customer’s beginning violin book. I emailed right away explaining how serious this is (the concert is in four days!) and asked if they could expedite a set. I can forgive a mistake, no problem. But they haven’t even responded, which is a deal breaker. I am so disappointed, but apparently it is time to find another violin shop that is reliable.
Filed by Musician
Reply from Shar Music· Sep 24, 2026
Hi, thank you for sharing your history with Shar Music. It means a great deal that your family has trusted us since 1970 and that you've recommended us to your students. We apologize for our delayed reply here, and we're sorry to hear about the trouble with your string order, especially with a performance and an audition coming up. When an order arrives with the wrong item, we work to correct it as quickly as possible. We're sorry you didn't get the fast response you needed at such an important time. If anything is still unresolved, our team is here to help at 800-248-7427 or [email protected]. — The Shar Music Team

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Shar MusicReviews on record for sharmusic.com

Reviews by star

Ratings by aspect

Reviews filed about Shar Music

Order Has Never Arrived

I have been purchasing from Shar Music…

I don't know why so many people use…

Worst service

Company send wrong size violin and upon…

Terrific customer service

Not sure what has changed

Former loyal customer

The entry for Shar Music

Also on file in Music & Instruments

Versafireguitars

Henderson Imports

Guitar Building Blocks

YoungMin You Experience

Reviews filed about Shar Music

Order Has Never Arrived

I have been purchasing from Shar Music…

I don't know why so many people use…

Worst service

Company send wrong size violin and upon…

Terrific customer service

Not sure what has changed

Former loyal customer