Sheraton MarriottReviews on record for sheraton.marriott.com

Ik heb gereserveerd voor 4 personen om1-9-2026 om te dineren in deze restaurant van Sheraton hotel te Usak in Turkije Bij aankomst worden we naar een tafel geleid door een serveerster, maar na een tijdje zitten merken we dat het warm wordt en vragen we buiten kunnen zitten. Krijgen in de eerste instantie te horen dat druk is en dat de tafel bezet zijn, maar ze hebben wel een midden tafel vrij. Wij besluiten om toch maar daar te gaan zitten. Krijgen de menu kaart via een pad alles in Engels , vragen of ze een Turkse menu kaart hebben want mijn gasten konden geen Engels. Na 4 keer vragen kregen we uiteindelijk een Turkse menu kaart. Na lang vragen en wachten konden we uiteindelijk bestellen. We hebben besteld en wat zie ik tot mijn grote verbazing : van 1 persoon wordt het gerecht al gebracht, de andere 3 gasten kregen later hun gerechten en wat de dranken betreft ze serveren onze dranken in BLIKJES

Sheraton Zurich Pfingstweidstrasse. Despite repeated requests to clean up room the housekeeping left it even more dirty and fill of filth and trash because the checked in person was a Russian /-my friend. So explicitly this hotel management and reception tolerates and encourages racism and discrimination of guests by origin! They first lied room was ready to us- it was as filthy as a brothel once we entered. This was lied to us - to make fun and humiliate us. Upon next repeated requests room was still not ready to check in!!! Outrageous! We summon Matiott Group to ultimately change the General Director immediately and sanction the personnel and they must be held responsible for discrimination nad disrespectful intolerable actions and damage and trauma caused to my Russian friend

Man tror man har booket et luksushotel, men service er ringe og minder om et budgethotel. Sheraton Esplanade Berlin, tilbyder deres gæster parkering i kælderen under hotellet til den dobbelte pris af hvad andre kan køber helt identisk parkering til. Det kan man kalde gæstfrihed. Køerne er lange til en middelmådig morgenmadsbuffet. Og som prikken over i'et så tilbyder de som mange andre hoteller en gratis forfriskning i hotelbaren, hvis man vil skippe rengøringen. Vores familie på fem valgte at tage imod dette tilbud en af de fire dage vi var på hotellet. Vi skulle så stå i kø i receptionen for at få en voucher, man kan bruge i baren. Efter så at have stået i kø, så viser det sig, at man ikke må bruge voucheren før dagen efter. Og at rengøring for 5 personer ikke som forventet gav fem forfriskninger - men een til deling. Hvor smålig kan man være? Så kort og godt vælg aldrig Sheraton, hvis du går efter en god hoteloplevelse.

​recently stayed at the Sheraton Kuching and experienced a series of unacceptable incidents that fell far below the standard expected of a premium Marriott property. ​The stay was impacted by serious safety and hygiene hazards, including a dangerous incident involving scalding water and a concerning hygiene regarding hotel technician conduct. When these issues were brought to management’s attention, the response was marked by an extended period ( 3 weeks ) of silence and a lack of accountability. ​Even after escalating this matter directly to Marriott’s Corporate Office of Consumer Affairs, the final resolution offered was a nominal gesture of 10,000 points at start—a figure that fails to reflect the gravity of the safety risks and service failures endured. ​I am sharing this experience as a warning to future guests. Both the property management and corporate leadership have demonstrated that they are not equipped to handle serious guest safety and service complaints with the seriousness they deserve. Travelers seeking a safe and professional environment should proceed with caution when considering this property. Paid premium rates at @SheratonKuching only to experience severe service failures. Worse, Trying to buy off a month of silence with a cheap 20k points offer isn't a 'service recovery'—it's an insult. @MarriottBonvoy @Marriott is this how you treat your guests? #CustomerServiceFail #MarriottBonvoy #SheratonKuching"

I reserved parking near RDU airport. When I arrived it was during check-in time and they had only one person working the front desk. There was someone checking in, and only one person ahead of me, yet it took me over 20 minutes to check in for my parking. When we returned from our trip I called for the shuttle to pick us up and was told it would be 10 minutes or less. After 18 minutes there still was no shuttle, so I called back. The lady apologized for the long delay and told me the drivers were switching over and she would send the other driver. I asked how long and was told it would be 10 minutes or less. After another 15 minutes or so the shuttle arrived and my husband asked what happened. The driver told him the lady working the desk must have got busy and forgot. I do not believe the lady or the shuttle driver were at fault, even though it was her who forgot, because if Sheraton actually spent some money and hired more workers the chance of a worker getting busy and forgetting is highly unlikely! Actually the driver that was driving the shuttle told us he isn’t even the regular shuttle driver, he works security, but Sheraton didn’t want to hire a shuttle driver for the later hours. Needless to say, I will never park there again!!!

Sheraton Jacksonville: Open parking lot. No communication saying that there's a cost for parking either via signs or when I checked in yet charged $10 a day.

Paid €420.35 for two nights (May 9-10). After checkout, two unexplained charges appeared on my card: €190 and €288.67. Contacted the hotel three times by email. They replied once, promising to reimburse for the night not used. **They did not.** No explanation for the additional charges. No follow-up. No resolution. If you stay here, expect to chase your own money long after checkout. Management does not honor their promises. Edit 1: regarding the email I received, I contacted the person you told me to contact but I have received ZERO feedback regarding my refund. This is extremely frustrating.

just average. decent rooms and service, bit noisy