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Hobby Lobby Tiger Town Auburn, Al: I am doing some decorating for a spare bedroom and purchased some frames that did not work. I went to return them and pick up a few things and bought two toddler dresses to be monogrammed. I stood in line to purchase/return and after waiting a long time they closed the lane I was in-moved to another, waited and then was told I could only return in lane 1 & 2 (lane 1 is the one I was in that closed). I didn't have time to wait again so I decided I would come back later. When I came back only lane 2 was open and about five cashiers and the manager were standing around. Finally after a bit of a stare down one of them opened 1 for a return. She looked at my receipt and then the two dresses I was returning due to fit. She then told me she didn't recognize that brand. I told her look at the skew on the dresses and my receipt and she said she would still need a manager to come over. She and the manager looked at the dresses and discussed how neither recognized the brand. At this point I said I would happily show them where I found them and that I didn't appreciate the accusation. The manager proceeded to tell me they have trouble with theft and she would need to look them up on her tablet. She found them and approved the return. No apology, no sorry you had to wait, just a shrug when I asked how they could justify what happened when I had the actual receipt and the tag (sticker) on the front of each dress. I will never return to Hobby Lobby and they can run off all of their good honest customers and be left with the thieves. I can go somewhere else even if the price is a little higher. I've always supported this store and their beliefs but this was ridiculous! One star is more than deserved.

Searching for craft product instore "1/8" balsa wood strip "...simple enough right?!? Nope. One picture of misc size strips. Want 1. Pictures of things i would never associate with plain pieces of wood. Off to ace hardware

This store should be shut down. They stored my credit card without permission and did not know how to get it out. First, they denied it ( it showed up on Chase site as saved by Hobby Lobby). Then I asked my account be deleted. Card was still showing as stored by HL on Chase site. I had to get a new credit card. I will not be purchasing from Hobby Lobby again. Never have I seen such inept handling of customer information, denial, or dishonesty. Christian values? I don't think so.

So I’ve been in the Hobby lobby Novi, Michigan store five or six times. There is always an issue. They have one register that’s for refunds and exchanges. I did make the mistake one time getting in that line got all the way to the cashier and they said refund annd exchanges only you have to get back in line. OK my mistake. Today I’m in Hobby lobby. There’s four cashiers standing at registers one of the four registers was refunds and exchanges and I didn’t want to make that mistake again. Two of the three remaining registers had closed signs right on their little counter, even though the employees were standing at the register, so I went and got in line at another register and I was told this register is for employee purchases only! and how would I know that because there’s no sign I stated to the gentleman and the other registers are all closed. you have two ladies standing at the registers with a close signs and you have one register refunds and exchange only. He said to the other two ladies why are you closed and they said because we’re going to lunch so here I stand with my shopping cart, ready to make a purchase and there’s no registers to pay so then he says well. This one time you can go to refunds and exchange exchanges. Lucky me I can actually give this store money for a purchase. So the items that I bought were on a four-way display that had signs all over 40% off. They were all Yard games, badminton. Tic-tac-toe. Connect four. I thought this is great always good to have Yard games for the summer. After the whole cash register debacle, I am at refunds and exchanges and the woman rings everything up and it’s like $80. I’m like oh these were all on the four-way that had 40% off. Oh everything is 40% off but everything with the yellow stickers is regular price I said well I got one of everything they all have yellow stickers. Right and with the yellow sticker, it’s a regular price. I said, but the sign says 40% off. It doesn’t say except yellow stickers and everything on that four-way end cap Has a yellow sticker. And she shook her head and said right and they’re not 40% off their regular because they have a yellow sticker. Honest to goodness you can’t fix stupid

Utterly pathetic and unprofessional company. They deny customers living in UK and EU access to their website, why? Well, their loss, and a huge loss at that, as we combined have more affluent customers than the US does!

I want 2 thank u fr having Chris @ store #17 there fr me!! She was professional, pleasant & helpful I so appreciated her!!

Hobby Lobby has changed from delivering with FedEx to delivering Amazon Logistics in my city. Unfortunately, you can't give delivery instructions and you can't access the delivery photo. My order was marked as delivered but wasn't and they won't refund me because a delivery photo exists. They won't show it to me though so who knows where the package was left.

Ordered a board game online over choosing Amazon. Turns out they use Amazon to ship their products. No big deal… package arrives and it was a completely different Amazon order that I had placed via Amazon. No board game in sight. I reached out to Hobby Lobby directly and they gave me the run around to email them directly. They made it sound like they’d figure it out for me. Turns out because the Amazon guy took a picture of a random package and posted it to them that they claim they can’t do anything. They won’t refund me, and they won’t send me a new product. No wonder big box retail is going out like a bad habit. I will never shop here again.