SimplifiReviews on record for simplifi.io

Last year I needed to switch our old land lines over to a new provider. I had called 3 other places before Simplifi was recommended by my person at US Cellular. I knew NOTHING about VOIP, and Keith was very patient, kind and professional. He held my hand through the entire process. All of us here at Big Daddy's RV Sales & Service LOVE the platform! Customers can now send us text messages with photos, and we can also text them back all from our computer. It's easy affordable and anytime we have a question Keith is always there for us. Did I mention we also have NO robo calls? I can’t imagine being this happy anywhere else! HIGHLY recommended!

My wife and I run a small business, we had a customer who needed POTS line replacement for 15 alarm and elevator locations. Simplifi assured us that their product would work seamlessly. It did not. We were promised tech support that we never got, a “ buy back” of the equipment that didn’t happen. We were told that because we had the non-working equipment for more than 90 days, no refund could be given. All in all, we were flat out lied to and ended up losing thousands of dollars that we really couldn’t afford. Simplifi misrepresented their product from day one, and did nothing to help us or our client. We ended up not only losing thousands of dollars paid for garbage equipment, but, we have lost the support of one of our largest clients. I would never do business with these people ever again. Run away.

Great Customer Service. The service was explained and sold well from the start. Our phone order was shipped quickly and our setup completed in a short turnaround timeframe. Our service surpasses our expectations. Will definitely recommend them to other businesses.

Keith Ellingson made this about as painless as possible. We switched from a regular phone system to Simplify for the cost savings. He was incredibly patient and helpful throughout the whole process from start to implementation.

Firstly, I appreciate the cost savings in our VOIP system, while having the assurance that the system and customer service are reliable and timely. I realize the system is likely not set up for complete customer "self' service", but with IT improvements, I believe this might be a direction for Simplifi to go....to give more focus on sales and rapid business growth. My rep, Keith, has been more than efficient in assisting us professionally and timely after the sale.

Shane made averaging super easy to get started and when I need help he is so responsive! The phones are exactly what my firm needed, easy for callers to select the person- I highly recommend. I am 100% happy with the phones and service!

Shane Switzer set me up with a system that really works well in our office. Affordable and reliable. Shane made it a pretty easy and seamless process to switch from a land line to their product.

We've had our service now for about 2 months and we've had no problems so far. Very attentive to our needs and saving money as well. Glad we made the switch!