Sinatra Moving GroupReviews on record for sinatramovinggroup.com

Shit movers. Scammers. Took money and didn't provide what they promised.

Did not move the first box before the driver said the truck was too small, so I canceled but they refused to give us our deposit back,stay away from them

Sinatra Moving Group (in my non legal opinion) is what the FBI would classify as a scam broker. They meet all of the FBI red flags for a scam moving broker. They do estimates over the phone without visual inspection. They use high pressure sales tactics. They do their estimates in cubic feet. Outside of that they are operating illegally as a broker as their DOT number is currently inactive (DOT: 4546073). They contacted my move to G&M Moving and Storage who also has a DOT number not authorized for interstate transportation (another red flag). On the day my delivery arrived they had somehow contracted it out to another company who has a DOT number not legally able to move household goods (another red flag). Avoid at all costs. You will be ripped off.

If I could give a 0 or a negative, I would. Not only did they send a known criminal to my house to pack and move my stuff, but the carrier Too Much Movers, LLC damaged EVERY PIECE of furniture and all my stuff. I did not send this company to my house. Sinatra Moving group did. They hire CRIMINALS

This place is a disgrace!! Do not book with them they took over $2,000 from me and all they did was take my phone call and never provided not one service. Take a look at all the reviews and check out the dates. They do not help that many people and get 5 stars every time. You know what that means! And also they rename and started a new business name every time their previous business name gets to many complaints. Make sure to check out all the 1 star reviews. Those are actual customers

If I could give them 0 stars I would. DO NOT TRUST THEM! I am in the process of reporting them to different agencies for the issues I experienced throughout the moving process and their blatant disrespect and lack of responsibility when I tried to resolve the issues directly with them. Not only did the movers not arrive within the 2 day window they were supposed to (as contracturally agreed upon), but I was also charged more than DOUBLE what I was supposed to pay at pickup and delivery. This put my total amount paid at 137% HIGHER than what I signed the contract for. Go with literally any other moving company, this one is a scam and hopefully all of the complaints I submit will help get them shut down.

Anyone have a lot of stuff missing from their delivery? Anyone told their stuff was stored in Puerto Rico? Called Sinatra Moving and G.M. Movers LLC took my stuff and charged 50% more than original quote and stored it and another company delivered but I am missing so much stuff!!!! Anyone pursuit legal action or report to Better Business Bureau???

★☆☆☆☆ One star When I was researching movers, I received a call from Ben at Sinatra Moving Group (broker, DOT 4546073). He initially got the price for my roughly 800-mile, 350-cubic-foot move down to $1,800, including an extra flight of stairs, and cited a carrier with a 4.37 rating on the Better Business Bureau. Unfortunately, getting the terms in writing turned into a frustrating process. After several days of trying to get the estimate documented through Ben, I emailed the general company email, and David contacted me. He initially said he would call Friday to review things, then cancelled and said he would call Saturday at 9:00 a.m. I held an hour on my calendar. When I hadn’t heard from him by 9:30, I reached out. He responded at 9:50 saying he would call at 10:00. I told him I had plans at 10:00, so he called at 9:55. Meanwhile, David sent me a $2,000 quote and said pricing had changed because we had gone from 40 days before the move to 35 days before the move. I asked him to honor the original $1,800 estimate, since the move still qualified for the “more than 30 days in advance” discount. He transferred me to his manager, John, to handle this. John sent an updated $1,800 quote, but it omitted several important terms we had discussed and contained conflicting information (e.g., “shuttle is free… shuttle is $300”). He told me to call him to discuss it. I did, but he was busy, and I was told he would call me back. He never did. He also never responded to my follow-up email or contacted me again. The price ultimately reached the number I was looking for, but the company could not provide a clear, consistent contract reflecting what had been promised, and communication was repeatedly late or nonexistent. My main request was very simple: Put your promises in writing. When the carrier on moving day is a different company, I need a contract I can refer to rather than having to say, “Ben told me this” or “David told me that,” with nothing documenting it and no one available to answer the call when I have questions. Movers are supposed to reduce the stress of moving. Instead, this process created another source of uncertainty before I had even hired them. If communication is this difficult while trying to secure my business, I have little confidence it would improve after they had my money and I had an actual problem to resolve. I ultimately decided to move myself. It will cost a little more, but at least I will know where my belongings are, who is responsible for them, and that they won’t be lost, damaged or delayed. I would not recommend Sinatra Moving Group based on my experience.