SIRVA WorldwideReviews on record for sirva.com

Unresolved Damage Claim: Denial, Delays and Documented Errors More than four months after my North American Van Lines move, SIRVA has denied my damage claim after ignoring facts. Emails document the problems since August. I reported damage to movers during delivery as they loaded my belongings into storage, was able to photograph some of the affected items as they moved, and later filed a claim. The movers packed the storage unit, leaving items inaccessible for additional photos. I explained this and asked how to proceed. On August 17, Michael's Restorations said it had not heard back from the adjuster. On August 26, it again confirmed no reply despite following up. On September 11, after I questioned weeks of inactivity, its representative said they had emailed the adjuster but could do little more. Only after asking did I get my adjuster's name. SIRVA's September 14 "settlement" denied all eight categories of items, citing missing damage notations at storage-unit delivery. The denial did not address my account that I had photographed much of the damage and verbally reported it to movers during delivery. I disputed the decision in writing on September 29. There was also a serious administrative error. My assigned claims analyst, Victoria Gaskill, forwarded what was represented as an earlier claims communication to me. The email was actually addressed to an unrelated customer and referenced different registration and claim numbers. I documented the error September 29 and asked SIRVA to ensure it would not be used to blame me for delays in supplying photos. On October 18, I again reported weeks without meaningful progress and requested reassignment if necessary. I have since escalated the claim for management review. Still no response at the time of writing. This record shows repeated unanswered follow-ups, a misidentified customer email, and a disputed denial. I request a new claims representative, a thorough review, and a written resolution plan.

The experience with this company was so draining and you can tell they dont care about you. All they care about is money and if they can find a way to screw you out of it so they get more they absolutely will. I did not feel supported through our process with them and at this point Im done fighting them. They use policy against you but then quote it wrong just so they dont have to pay you out. I hate them.

Stay away from this large organization if at all possible. I used one of their 3 party providers, Sterling Moving and Storage. I submitted a minor claim for damages that occurred during my move from CT to NC. What followed can be termed as unprofessional and poor customer service after the sale. I received a prompt letter from there Corporate CS standing a claim would be paid, after about 2 months waiting, I called to ask the status and was told, "that was a mistake". No letter, no phone call, no response. Moving is stressful enough, this is not how to properly treat customer. I also made the mistake of recommending this company to my son. A big mistake to say the least,].

DO NOT USE!!! high priced item was stolen during my move process. Claim was immediately brushed off and denied. Extremely unprofessional.

I had a very disappointing experience with Allied Van Lines. The move was expensive, and the level of service I received was nowhere near what I expected at that price point. I would never use this service for moving again and will never recommend anyone to use this service. Our pickup was scheduled for Saturday, and we were informed 3 days prior that the movers were running a day behind schedule and would not be able to arrive until Sunday. We had planned around the original pickup date, so this created a significant inconvenience and disruption to our schedule. What was the most frustrating was the delivery delay that occurred. We had a specific date that we were leaving the country vacation and had to have our delivery before a certain date and this was promised during our initial consultation and documentation. The shipment was 5 days late, well after we had left t delivered late and we had to scramble to find help locally to make sure things were unloaded to our storage unit. I submitted a claim requesting compensation for the delay. Rather than offering any meaningful resolution or goodwill compensation, Allied denied the claim, stating that their tariff does not allow delay compensation when a shipment is delivering to storage unit. I was left dealing with delays and then had my claim essentially dismissed without any meaningful resolution. I would strongly recommend that anyone considering Allied carefully consider how delays are handled and what recourse customers actually have when things go wrong. Based on my experience, I will not use Allied Van Lines again. If you're paying a premium for a professional moving company, you should be able to expect them to take responsibility when the service doesn't go as promised. My experience did not meet that standard.

CAF move Edmonton to wainwright 2026 horrible experience, DOGS*** claim process, I can't even finish my move because SIRVAs web sight is A$$ I Will Express VR if I ever have to use this company again

Applied for a job. Got through phone interview and a Zoom call. Then they decided to cut communication. No, you were not a fit for job or anything. Looks like rot starts from within.

Is there a negative star option? After more than 30 years in my career and 5 cross-country or long distance moves, this was THE WORST to work with!