SkiEssentialsReviews on record for skiessentials.com

Ordered a not even a snowboard or ski, just a performance cap that was on sale at the end of the season. One week passed and crickets. Called them a week later to find out why it wasn't shipped, the representative says as they were doing me a favor that they are busy and apparently take a hat from the shelve and pit it in the bubble envelope takes unbelievable amount of effort from their side. And based on the reviews I've just read here, not sure of they will ship it at all.

This place is a scam. Ordered ski poles and they never shipped them. Contacted them multiple times. Each time, they promised the poles would be shipped but never did. Terrible business!

excellent customer service there was an unexpected issue with my ski order which they immediately addressed and exceeded my expectations by helping me get great gear

Ordered some Salomon skins from ski essentials based on the their recommendations of length, based on my weight. According to their website, the ideal length was 198 or even 206 cms. I ordered 198 cms. However the skis are much too long for me, at the factory setting there is no kick at all, even on the flat. I adjusted the bindings and got some kick but still not enough to get uphill. The return policy they have is a joke, they won't take anything back that's been used, but needless to say it's impossible to know if skis work for you without using them-the customer service rep I spoke to all but admitted this, so I'm stuck with a pair of skis that don't work well for me, and it was based on their recommendations. Also buyer beware, the nominal 30 day return policy starts on the day you place the order, not the date you receive the order, and shipping is slow, takes about 2 weeks.

Top-of-the-line in every regard; SkiEssentials delivers extraordinary service with the world's best ski equipment. Highly responsive to ski order fulfillment and product information. SkiEssentials is truly a company staffed by experts.

Responsible and responsive. My experience is that they usually follow up within 24 hours. Recently they have been slammed with demands, but they are trying hard to keep up. Processing time could vary, due to weather patterns and storms hitting different areas in the U.S. Overall, I think they are reliable. Would recommend.

Ordered a ski package on 1/23/2026. Called on 1 26/2026 and item had not shipped. Got an excuse that they were jammed up due to Christmas and New Years. I told then I needed them by 1/30/2026. They said they would try and get back to me. They never called or emailed me back. I called on 1/30/2026 and cancelled. Very dissapointed in the service and would recommend NOT ordering from them unless you want to wait a month of Sundays.

This is a SKI ESSENTIALS CUSTOMER SERVICE review, not a product review. Seller sent incorrect product of significantly lower value. Sellers response was, apologies for the error, return product (will refund purchase once they receive) and repurchase item (now I have two product charges on my account & have to wait for them to give me original refund for incorrect item THEY sent). No offer for expedited shipping or discount for time required for me to print new label, repackage and drive to UPS (not close by). Nothing to recognize their error & my inconvenience. Was hoping to have warm toes for ski trip, now I just have a large credit card bill, no product, and lots of frustration. Ordered through Amazon but fulfilled and spoke directly to Ski Essentials.