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The entry for Skyline Housing
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Register summary for Skyline Housing Inc. (skylinehousing.net): 29 published reviews, rated 4.4 out of 5 on average.
Incredibly misleading and bordering on fraudulent. "Adam" called and left a message stating he was from the tradeshow organization we have an upcoming event with. Something seemed off so I researched the phone # he left only to find out it was for Skyline Housing. Calling and leaving messages saying you represent another organization is FRAUDULENT. I don't do business with companies that don't have INTEGRITY.
Filed by Jeffrey B.
Reply from Skyline Housing Inc.· Dec 18, 2024
Dear Jeffrey,
Thank you for your feedback. We apologize for the misunderstanding regarding Adam's call. Our quality assurance team found after investigation that he mentioned the show but did not claim to be from it. He intended to share information about our lodging services, not misrepresent himself. If you wanted we can share the voice message, which confirms he stated he was calling regarding the event not from any other organization.
We value integrity and assure you that we have not sold you anything yet. Our goal is to provide accommodations with savings of 30% or more for your upcoming event.
We appreciate your concerns and are here to clarify any confusion. Please reach out if you have further questions.
Sincerely,
Skyline Housing Team
Filed
Skyline not able to help in any meaningfull way in the US
I am extremely disappointed with the poor service I received from Skyline. We booked a pre-paid hotel stay for a group of three, but when the last member of our party arrived, there was no booking in his name. The hotel confirmed that only two of us had reservations, leaving the last member stranded.
We tried multiple times to contact Skyline via phone and their chatbot, but there was no response. We called out of office hours. It was in the middle of the day in the US. Where we were. This left us with no choice but to book an expensive last-minute alternative for the last guest due to the lack of available rooms.
Furthermore I had to manually book the last guest a room at the original hotel for the rest of our stay. As I recieved one email pr. day from Skyline. This kind of service is unacceptable for a travel agent. They should be able to help even if you book in the US. I strongly advise against using their services.
Filed by Mathias
Reply from Skyline Housing Inc.· Nov 6, 2024
Dear Mathias,
Thank you for your message. We would like to clarify the situation and address your concerns.
We responded to your email on Monday, two days after the issue occurred. As noted in our IVR and email communications, we are available via email 24/7, and all necessary documents, including the invoice, were sent accordingly.
The hotel honored the room reservation for the last member of your group starting from the second night, following our efforts to resolve the issue with the first night’s stay. We issued a full credit reimbursement for the first night, even before the hotel provided any resolution. According to our agreement, the post-resolution process can take up to 15 days, and we have not yet exceeded this time frame, as check-out occurred on the 17th. We kindly ask for your patience as we complete the final resolution.
Lane from the hotel’s front desk confirmed that the room reserved by Skyline for the last guest was reinstated on the 13th, after being canceled due to a no-show for late check-in on the 12th (not the originally planned 11th). Despite this, we coordinated with the hotel to reinstate the booking, allowing the last member to use the room for four nights.
On October 22nd, we sent you an email confirming the full credit reimbursement for the amount spent by the last guest at the alternate hotel. Additionally, we have sent several follow-up emails regarding this matter but have not yet received a reply. We kindly request that you reach out to us to continue resolving your case tickets.
We apologize for any inconvenience caused, though please note the initial issue was due to a late check-in after the hotel’s no-show deadline. We remain available 24/7 by email, as stated in our documentation.
Thank you for your understanding.
Best regards,
Skyline Housing Team
Filed
Professionnel, Helpful, Fantastic!!!
Skyline Housing Inc
Filed by Eric B.
Filed
My experience was fine
My experience was fine, it is a perfect place to stay
Filed by SIMONE N.
Filed
As always my company staff are served…
As always my company staff are served the best. What makes them specia is that I also get the best aftersales service among such companies.
Filed by girsan G.
Filed
Everyone was super friendly and helpful!
Everyone was super friendly and helpful. They took the stress of finding a hotel off our shoulders. Would certainly recommend if you don't have the time to search for the closest and affordable hotels.
Filed by Nicole D.
Filed
Great service
Great service
Filed by Padge W.
Filed
Great experience
Had a really nice experience. They helped with all questions that we had before our arrival and also during our stay.
