SkyTabReviews on record for skytab.com

Don’t even speak with this scam artist company they’re dishonest and thieves they have been charging my account with even one transaction I don’t even have their POS system I’m just so f..king pissed off they will never see my business for this reason , you can’t even get in touch with them

⭐ 1 Star — STAY AWAY FROM SHIFT4 / SKYTAB I strongly recommend that business owners be extremely careful before signing a contract with Shift4/SkyTab. My experience with this company has been extremely disappointing. Before I signed the contract, the sales team was very nice. They followed up with me constantly, called me multiple times, offered different options, and made a lot of promises. Once I signed the contract and became a customer, the experience completely changed. I felt like nobody cared about me anymore and I was treated like I was no longer important. **1. Customer service is extremely difficult to reach.** They advertise 24-hour customer service, but when you actually have a problem, getting someone on the phone can be extremely difficult. If you have customers waiting in your business and your POS system has a problem, you may end up trying to figure things out yourself because you cannot get the help you need quickly. **2. Be VERY careful before signing the contract.** My business was not ready to open yet. I repeatedly explained that I was not ready to start using the system. I was told by the sales agent not to worry and that I would not be charged until I had my first transaction. That was not what happened in my experience. I was told the cost would be around $30 per month, but I was charged $89 when I had no transactions. This was completely different from what I understood when I signed up. My advice to any business owner: **Get every promise and every answer in writing by email BEFORE you sign anything. Do not rely only on what a sales agent tells you over the phone.** **3. The cancellation situation has been extremely frustrating.** Before signing, I specifically asked the agent who completed my application what would happen if I cancelled before one year. I was told the maximum cancellation fee would be around $600. Only about four months later, I told them I wanted to cancel. The equipment is still in the original box and has never been used. I was then told that the cancellation fee could be approximately **$9,000**. That is completely different from what I was told before signing. I also submitted a cancellation request by email months ago, but I did not receive the response I expected until much later. I was told there were policies regarding cancellation, but the way my request was handled was extremely frustrating. **4. Communication and follow-up are very poor.** I have repeatedly tried to get help. On several calls, I was transferred from one department to another, only to end up with nobody who could actually resolve the problem. On approximately five different occasions, the call ended without my issue being resolved. This is not how a company should treat a business customer who is paying for its services. My experience has been completely different from the experience I had during the sales process. Before signing, I received plenty of attention. After signing, getting help became extremely difficult. **My advice to other business owners: BE CAREFUL.** Before signing with Shift4/SkyTab, ask for EVERYTHING in writing: • Monthly fees • Fees when there are no transactions • Cancellation fees • Contract length • Equipment return requirements • Refund policies • Any additional fees • Exactly when billing begins Do not rely on verbal promises. I am extremely disappointed with my experience and would not recommend Shift4/SkyTab based on how my situation has been handled. Business owners work too hard for their money to be surprised by fees and cancellation costs they did not understand when signing the contract. **Think very carefully and read the entire contract before signing.**

We have skytap for Restaurant. Agreement was $ 29.95 per terminal but however they keep charging different fees or software fees etc. Last charges was on August 1 software fee of $ 750.00 per terminal. Last January another $ 350.00 per termimal fee,. Starting charging another online fee that started Jun When you call them a got on hold wait for more then 2 hours ( I got video) . Avoid it Go to local POS small companies

I was promised 12 months of no equipment fees, and once the equipment was delivered I was not able to set up the equipment due to scheduling conflicts with installation team. I started getting bills for equipment fees disguised as API fees before the equipment was even installed. My rep assured me it was a one time set up fee and he would try to get it credited, that did not happen. No one follows up. Once I would finally speak to a rep (no difference whether in customer service or billing) they would empathize and agree to help and assure me that they will follow up by phone and email, but no follow through... The integration options are subpar for 3rd party vendor with limited capacities to even print details of the order on the ticket. The website builder is not capable of creating a website to place orders on your domain directly and instead sends customers to the Sky Tab server to actually place the order. The online ordering all happens on a different server and does not always work as it should. I have lost more sales and had to revert back to Door Dash as my main online order system. Customers have told me they don't trust the online through Sky Tab. If you are a small business owner, look well before signing with this company! Everyone will bend the truth about their service, but my sales rep lied to get my business and then ghosted me for several months. There is no follow up or customer service unless it to charge you more by adding additional services!

Support line is in Pensylvania. Many of their offices are not open UK times and the time difference causes a nightmare.

I transferred from using Square to Shift4 and it’s been an amazing seamless experience

do not buy any type of service with these guys they always says they have term and condition online and termination fees. but it not sow in contract when you close the property they charge 3000$ extra ... its a scam... be careful.....

I would like to acknowledge that Ian Dawson ID Card Processing has given exceptional service to Westwood Club, The whole process was first class from start to finish. Ian went over and beyond with communications, on the phone, coming into the club to see how the club was managing the the new card machines, we are very pleased with the service. Ian is an asset to your company.