Mattress WarehouseReviews on record for sleephappens.com

I decided to stop in the Perry Hall location after visiting Mattress Firm the previous day. I was welcomed in by the store manager, Susan., she first did an evaluation through their technology to see my body type and what was needed. She then walked me and explain in very detail the differences between all they had to offer. She was very patient as as well as her associate. I 100 was clear that I want quality due to severe back pain that I have I am a firm believer and you get what you pay for finally, Susan and the corporate supervisor not only beat matches firms price, but also gave me a couple more incentives. Thank you Susan for all your help and patience. I am glad I decided to stop in there today.

Amazing service at the Augusta Riverwatch location. Best selection around and most helpful sales people.

**Do not trust the Mattress Warehouse Comfort Guarantee** I strongly recommend avoiding Mattress Warehouse, especially the Rockville Pike location. We purchased a $6,399 Tempur-Pedic LuxeBreeze Medium Hybrid mattress from Mattress Warehouse on Rockville Pike on April 10, 2026. A major reason we chose Mattress Warehouse was the advertised “Comfort Guarantee,” which we understood to mean that after the required 30-day break-in period, and before 120 days, we could exchange the mattress if it did not work for us. After nearly 60 days of genuinely trying to make this mattress work, it became clear that it was extremely uncomfortable for us. We were not sleeping well, and the mattress felt far too firm despite giving it a long and fair trial. We visited multiple Mattress Warehouse locations looking for help and trying to find a replacement that would actually allow us to sleep. At the Falls Church Mattress Warehouse outlet, we tried many mattresses, including Aireloom, Spink & Co., and others. The only mattress that felt comfortable to us was the Stearns & Foster Reserve Collection Euro Pillow Top Soft. When we asked about doing the comfort exchange there, we were told the exchange should be handled through the original Rockville Pike store and that there should be no issue. When we returned to the Rockville Pike location on July 2, 2026, the experience was among the worst customer service interactions I have ever had. Store manager Mahnoush Mohsenian was dismissive, condescending, and completely unhelpful. Rather than trying to solve the problem, she repeatedly hid behind “that’s the policy” and refused to allow the comfort exchange because the Stearns & Foster mattress was less expensive than the Tempur-Pedic we originally purchased. This made no sense to us because we were not asking for a refund of the difference. Mattress Warehouse would have kept the difference in price. We simply wanted to exchange an uncomfortable mattress for the only mattress in their store that actually worked for us. That seems exactly like the purpose of a “Comfort Guarantee.” Instead of listening or trying to help, the manager spoke to us in a patronizing manner, suggested we had not broken the mattress in enough, and told us we should buy a mattress topper. That is an unacceptable answer after a customer spends over $6,000 on a premium mattress and then follows the company’s own comfort-exchange process. The interaction became even more frustrating because her explanations were inconsistent. She initially indicated there was a district manager, then later denied that there was one when I asked to speak with him. She refused to provide any district or area manager contact information and simply told us to contact customer service. That is not customer service. That is obstruction. We were also originally told about the Comfort Guarantee in a way that led us to believe the main issue with choosing a less expensive mattress would be that we would not receive a refund of the difference. We were not told clearly that we would be blocked from choosing a less expensive mattress altogether, even if we were willing to let Mattress Warehouse keep the difference. A “Comfort Guarantee” should mean that the company helps the customer find a mattress that is actually comfortable. In our case, Mattress Warehouse used the policy as a technicality to prevent us from exchanging into the only mattress that worked for us, while offering no meaningful solution. This has been a deeply disappointing experience from a company selling very expensive products under the promise of customer satisfaction. Based on our experience, I would not trust Mattress Warehouse’s Comfort Guarantee, and I would strongly caution anyone considering a major mattress purchase from the Rockville Pike store to think twice before buying there. The sales process was friendly when they wanted our money. The customer service after the sale was dismissive, rigid, and completely unacceptable.

We ordered a pillow in person at the Mattress Warehouse in Sanford NC on June 10th. It was supposed to arrive in 2 days. It didn’t. A week later I went back to the store for a refund. I got an email immediately, telling me it was processing. After a couple of days, I called customer service. They said it would be processed that night. Still no refund. I never got either the refund or the pillow.

My salesperson, Laurie Ann, was honest, forthright, transparent, very knowledgeable and accommodating. She paid attention to detail, and made sure I knew everything about Tempur-Pedic, the company, and my mattress. She also had a great sense of humor...and gave me a good deal. Laurie Ann also call her any time with questions. I have twice already, and she was gracious and helpful.

Didn't want to leave stars since the store was fine and I bought from them before. After 2 years this mattress suddenly just got a soft spot. I was sitting on it before before bed and there was pop and the mattress just went down an extra few inches. It is now soft in that area. If you move left or right a bit it is as it should be. I called warranty and they sent someone over. He put some strings across the mattress in different directions and then left. He did not press on the mattress at all, much less sit on it. I told him what happened and he ignored me. My claim was denied. I called warranty again and they just said they did not push on the mattress. They told me my mattress had not sagged enough. My problem is at the edge of the mattress not in the middle. They still just denied the claim without offering to look at it again. Mattress Warehouse warranty is worthless. Do not buy from mattress Warehouse.

Don't go here! Comfort exchange is a lie! I was changed for 2 beds I only have one! I'm super sick which is why I needed a new bed because I'm often bed ridden! Now I'm stuck paying for a 1200 bed that I paid 100 to return and 4900 for the second one. They put everything on my charge card and could care less now that they got all that money! Super upsetting! There's more but that's how good of a person I am! Worst stores ever!

Our sales representative Jennifer was knowledgeable, professional, pleasant to deal with. She did her best to satisfy our requirements.