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Fair
32 reviews on file
South West Van Lines LLCChoose a row to list only the reviews with that rating.
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Particulars
When it's time to move out of your home or business, it's time to call South West Van Lines. Our team is available 24/7 to provide the professional and personal assistance you need throughout the moving process. We make it easy for you. We can provide boxes and other packing materials as well as solid advice on how to efficiently prepare for your move. Our movers are professionals, well-trained, efficient, and proffesional.
Register summary for South West Van Lines LLC (southwestvanlines.
Same department
The docket
32 published reviews on file
Filed
I have recently moved from Dallas, Texas to Cleveland Ohio, and choosing South West Van lines turned out to be the right choice. The movers were so prompt, polite, and treated me with respect. The process was easily done online, but when I had a question, I called and a friendly rep helped me through. I highly recommend this company for anyone who has a whole household to move.
Filed by Kevin T.
Filed
The worse moving company possible. They have terrible customer service and communication. We got quoted an extra $1000 than what we initially signed up for with all the same items. Had to ship boxes ourselves to avoid paying that crazy addition. They never provided us update as promised. Never sent the drivers info, never told us updates when they were in transit, and didn’t give a 24-48 hour notice with a time window on when they will drop our items off. They will try to rip you off in price wherever they can. Oh and forgot to mention they lost pieces of furniture!!! Even though we paid thousands of dollars and watch them load everything! They’re definitely stealing so beware.
Filed by Consumer
Reply from South West Van Lines LLC· Sep 10, 2026
We don't know who you are and we don't have you in our database as a customer. We also haven't received any recent claims of missing furniture...
Filed
BEWARE – Price Changed From $2,900 to $6,000 and Our Belongings Are STILL Not Delivered Our experience with Southwest Van Moving Company has been absolutely unacceptable. We scheduled our move for June 27, 2026. We were originally quoted approximately $2,900 for our move. Then, only two days before our moving date, everything changed. By the time of the move, we were told the cost would be approximately $6,000 — more than DOUBLE the original quote. At that point, we were already committed to moving and had very little time or opportunity to find another moving company. We felt like we had no choice but to proceed. But the nightmare did not end with the price increase. Our belongings were picked up on June 27, and as of August 30, more than TWO MONTHS LATER, WE STILL HAVE NOT RECEIVED OUR BELONGINGS. These are our family's household possessions — furniture, clothing, personal belongings, and things our children and family need every day. We have been forced to live without our belongings and spend additional money replacing necessities while we wait. We trusted this company with practically everything in our home. After charging us thousands of dollars more than we originally expected, the very least we expected was for our belongings to actually be delivered. We need answers immediately: • Where are our belongings right now? • Who currently has possession of them? • Why have they not been delivered after more than two months? • What is our confirmed delivery date? • What compensation or reimbursement will be provided for this excessive delay and the additional expenses we have incurred? I would strongly caution anyone considering using this company. Get EVERYTHING in writing, especially the price and guaranteed delivery terms. Our experience went from an approximately $2,900 quote to around $6,000, and more than two months after pickup, we are still waiting for our belongings. This has caused our family an enormous amount of stress, inconvenience, and additional expense. Southwest Van Moving Company, we want our belongings located and delivered immediately.
Filed by Carmela
Reply from South West Van Lines LLC· Aug 31, 2026
Thank you for sharing your concerns. We understand that waiting for your household belongings is frustrating, and we want to clarify the status of your shipment and address the concerns raised in your review. First, your shipment is still within the contracted delivery window. Interstate household goods moves do not operate on a guaranteed delivery date unless specifically stated in the contract. The delivery timeframe is based on the agreed terms and the distance of the move, and we are currently working to have your shipment delivered as quickly as possible. Regarding the location of your belongings, your shipment is not missing or unaccounted for. As our Customer Service team has communicated to you multiple times, your belongings are currently at our distribution facility in Tampa, Florida, awaiting dispatch to the final destination. We understand you would prefer an immediate delivery, and our team is actively working on getting the shipment scheduled and transported as soon as possible. We would also like to clarify the pricing. The original estimate was based on the inventory information that was initially provided. During the broker's Quality Assurance review, the inventory was reviewed and additional items and/or services that were not included in the original inventory were identified. As a result, the estimated shipment volume and corresponding transportation cost were adjusted. The final price was therefore not changed arbitrarily; it was based on the updated inventory and the actual scope of the move. We understand that the difference between the initial estimate and the final cost is significant. However, it is important to distinguish between an initial estimate based on incomplete inventory information and the final charges based on the actual shipment. We have remained in communication with you throughout this process and have provided updates regarding the location and status of your shipment. We are continuing to work toward the earliest possible delivery and will provide you with the delivery information as soon as transportation is confirmed. We appreciate your patience and understand that you want your belongings back as soon as possible. Our priority at this point is getting your shipment to its final destination safely and as quickly as logistics allow.
Filed
Great moving company! The team was professional, fast, and careful with all my belongings. Everything went smoothly.
Filed by Aleks P.
Reply from South West Van Lines LLC· Aug 28, 2026
It was nice doing business with you Aleks!
Filed
I booked my move through a broker (what I found to late unfortunately), so the process wasn't perfect in the beginning. But once Southwest Van Lines showed up, everything went incredibly smoothly. The crew was efficient, professional, and treated all of my belongings with personal care. They packed everything carefully and loaded their truck perfectly. I'm very happy with their service and would definitely recommend them.
Filed by George
Reply from South West Van Lines LLC· Aug 28, 2026
Thank you for your kind words George, it was a pleasure to have you as a customer!
Filed
Each piece of furniture was very carefully packed and wrapped, each box, each drawer and box, everything was numbered, Forman was very nice. The delivery was surprisingly earlier than the contract stated, so I'm very grateful. The guys did a great job. I left a good tip and am very glad I ordered moving from this company. I recommend everyone contact them, they'll get everything done on time and on time.
Filed by Dmitrii N.
Reply from South West Van Lines LLC· Aug 28, 2026
Thank you! It was nice doing business with you Dmitrii
Filed
This is a little long, but it’s important you read this before considering business with this company, if somehow you missed/ignored all the other bad reviews. Note how they don’t have any Google reviews. While I was deployed, my 8 month pregnant wife along with our parents moved everything into two storage units, and contacted SouthwestVanLines to move our stuff from Florida to Arizona. We sent them pictures of the storage units and they quoted us $3,200 to load our stuff up, drive it to Arizona and unload it. We went through with them and paid a down payment. We were told if the storage units were ready by May 26th or 27th, they would have our belongings to us June 3rd, max June 4th (2026). So we made that work. A few days before May 26th, they told us the moving truck they planned on using wasn’t available, so we’d have to pay more. That made the new price $6,444.95. It was too close to moving to go with anyone else, and again we had already made a down payment. Moving day comes, and they say they need to use more of the truck, and charge us $900 for boxes. Our new total, the day before we start our drive to Arizona, was now a few dollars short of $10,000. Which again we paid, because what else would we do. June, 3rd, 4th, 5th all come and go, and most of our stuff arrives on June 10th. Our couches had mold on them for some of the pieces actually delivered. We had stuff from two other families, that SVL had no interest in, but we were able to track one of them down and mail them their stuff. The guy that delivered our household goods, paid two people from Facebook marketplace to help him unload them. I asked him where my ($10k+ in) Snap-On toolboxes were and he said he forgot them, and actually promised we’d have them by the end of the next week. To nobodies surprise, they did not come next week. It took an entire month for them to come. He arrived at 9:30 PM, by himself with my toolboxes fallen over on the floor. When asked what happened he said it’s the second time it’s happened. And now one of them is severely damaged and I cannot lock it anymore. SouthwestVanLines, at every turn took no responsibility and said not to blame the company, they outsource for their deliveries. The people doing the thing you paid SVL to do, do not work for them, and do not separate your stuff from other people’s in the back of their trucks. They will make false promises, and by the time you find out about them, it’s more than likely too late. Save yourself the stress, and save money, by going with someone else. -They offered me $100 for damages. -Edit in response to their reply if you’re interested in the lies in the response: In response to them saying I never gave them the chance or told them we had been given other people’s things, they were told on the phone and via email. “ That is very relieving thank you! We are also finding someone else’s stuff along with ours as well. Their wedding pictures and some other things.” emailed on June 11th 2026. In response to them saying what was in the storage unit wasn’t accurate reflected in what was told to them: They were sent pictures of both storage units. In response to them saying they take accountability, this is in an email from them when I complained about being lied to. “ We respectfully ask that you not judge your overall experience with our company based solely on your interactions with the third-party contractor engaged to assist with the delivery process.” -June 11th 2026.
Filed by Ryan M.
Reply from South West Van Lines LLC· Aug 28, 2026
Dear Ryan, Thank you for your feedback. We have reviewed your concerns and would like to clarify several points, as a number of statements in your review do not accurately reflect the circumstances of your move or our records. Regarding the pricing of your shipment, Southwest Van Lines did not arbitrarily increase your price. We were the carrier responsible for transporting your shipment; the original inventory and pricing were finalized through the broker based on the inventory information provided at the time of booking. When our crew arrived at the storage units, the actual shipment did not match the inventory that had been provided. There were additional items and services required that were not included in the original inventory. The final charges therefore reflected the actual shipment and services provided. It is inaccurate to characterize this as Southwest Van Lines simply deciding to increase your price after you had committed to the move. The same applies to the additional boxes and materials. Those charges were associated with the actual services and materials required for your shipment. An accurate inventory at the time of booking would have allowed the original pricing to more accurately reflect the shipment. Regarding the mold reported on your furniture, the affected belongings had been stored for an extended period before transportation, and our driver was advised that the items had been sitting in storage. Mold can develop from prolonged exposure to moisture and humidity. Based on the circumstances surrounding the storage of these belongings, we cannot attribute the reported mold to the transportation of your shipment. You also stated that you received belongings belonging to two other families and that Southwest Van Lines had no interest in addressing the issue. This is not supported by our records. We were never notified that you had received another customer's belongings and were therefore never given an opportunity to investigate or arrange for their return. Had this been reported to us, we would have taken the appropriate steps to address it. We cannot accept the characterization that we were aware of the issue and simply refused to take responsibility. Regarding your toolbox, we acknowledge the reported damage and understand your frustration. However, you have stated that the toolbox is worth approximately $5,000 without providing documentation establishing that value or demonstrating that the reported damage resulted in such a loss. As a goodwill resolution, Southwest Van Lines offered $200 in compensation for the reported toolbox damage. Your statement that we offered only $100 is inaccurate. The $200 offer remains available. Finally, your statement that Southwest Van Lines "took no responsibility" and that the company simply "outsources" deliveries does not accurately describe our transportation operations. Interstate moves can involve contracted transportation resources, but that does not mean customers are left without a point of contact or that reported issues are simply disregarded. We understand that you are dissatisfied with your experience, but we believe it is important that the record accurately reflect what occurred. The final charges reflected the actual shipment and services required, the mold allegation concerns belongings that had been stored for an extended period, the issue involving other customers' belongings was never reported to us, and compensation was offered for the toolbox damage. We remain willing to resolve the substantiated toolbox damage claim through the $200 compensation already offered.
Filed
I recently moved from Florida to New York and was honestly pretty nervous about the whole process. An interstate move is stressful enough without having to worry about whether your belongings are going to make it safely and whether everything will go as planned. I’m really happy with how everything turned out. Andrew and Egor with were kind, helpful, and easy to communicate with, and my belongings arrived in good shape. I especially appreciated that when I had questions, I was able to actually get answers instead of feeling like I was being passed around. Moving is never going to be completely stress-free, especially when you’re going from one state to another, but I felt like this company genuinely did their best to make things easier. I’m glad I chose them for my move and would definitely recommend them to anyone planning a long-distance move.
Filed by Alexander W.
