Spectrum BoutiqueReviews on record for spectrumboutique.com

good customer service

Everything shipped so quickly! And packed with care. When I mis-entered part of an order, they were very helpful and quick to resolve the issue. It wasn't even their mistake! Yet they were still cool and nice about fixing it 10/10

When I contacted customer service about a lost charger they replied almost immediately. In addition to that because my warranty hadn’t run out they offered to send a replacement charger.

I have purchased from this storefront before, for a magic want, no issues with that product. I finally got around to purchasing a dildo that I was interested in and upon arrival I immediately noticed the low quality in the print job of the product and it felt incredibly cheap and it even says on the packaging that it is a novelty toy and not meant for intimacy yet it says that you can use it as a strap on and all this other stuff. The print job alone had me concerned about what I could possibly insert in myself. I immediately contacted the spectrum customer support and I am utterly disgusted and offended by how I was talked to by the customer support agent, Carly, talking down to me as if I don't know what I am talking about and claiming that there were multiple images on the website showing the product when that's not true at all, there's literally only one image of this product that I purchased and it is low enough quality that it was misleading. That's one thing about her response to me that really upsets me is that she claims that me saying the picture is misleading is actually not true. Again I do not appreciate being talked to you like this by a customer service agent. I was really excited about supporting a business that is in the same state as myself but unfortunately I'm going to have to take my business back to love honey as they have a much better return policy and customer service isn't as snarky and condescending. UPDATE 9/30/2026: Turns out I was in fact right about being concerned over the print on the product rubbing off because last night I gave the product a chance and inserted it in myself and came out with a couple of spots rubbed off. This is unacceptable and this product needs to be removed from your inventory immediately, I also am expecting a refund instead of credits because I do not want to use your services ever again, please I'm begging you just for a refund, this is not fair to due to a customer especially when she is in the right about a product.

Great selection and excellent prices. Shipping is always fast, discreet and sometimes you'll receive freebies or and discount codes for purchase purchases. Definitely worth it!!!

Love this shop and it is always my first stop. Great products and options, quick shipping, and great prices. Shopped with them many times and I have never been disappointed

I had an issue with one of the products I had purchased. I wrote to their customer care line and I was helped by the best business day. My issue was resolved by Carly, they were such a gem and super sweet! This has been the best customer service experience I have ever had!

RUDE AND UNHELPFUL CUSTOMER SERVICE