spellbinderspaperarts.comReviews on record for spellbinderspaperarts.com

Customer service here is the worst. I placed an order during exclusive members early release, well 15 days after ordering, I received an email notification that my order had been canceled due to no stock. I asked on the Facebook page and people had received the product even placing orders a week after I did. So beware they choose which orders to fill. When I reached out to customer support, Samantha was extremely rude. She don’t give any explanation or apologize for the issue. They also will not alter any order even if you contact them right away and they don’t ship for 2-3 weeks, they will still refuse to cancel. Stating their system doesn’t allow for edits, but they can easily make changes when they want to. Due to part of my order being canceled, I no longer needed the other item and simply asked them to cancel. Samantha refused to cancel and when I asked if I would be able to return the other item, I was told no. That Spellbinders has the right to deny any return and that she also had the right to block my account where I would no longer be able to make purchases. I love their products but seriously the customer service has been awful. I will take my money to another online retailer. It’s sad because I’ve been a club member for quite a while and this is the way they treat loyal customers. Samantha needs to find another job, customer service is not for her.

I have spent thousands of dollars at Spellbinders over the last couple years. I am shocked to see the low stars for this company. I have never had any issues at all. The two or three times I have needed customer service, they have bent over backwards to give me a great experience. I love this company; Spellbinders makes the best stuff and takes care of their customers!

Used to be heavenly service. Ai chatbot and slow service with no communication is zero stars. Find a new dealer

I accidentally ordered 2 of an item from Spellbinders, which was probably a delay with interent while I was shopping. This was on a weekend so I immediately sent an email to Customer Service. I was told to read their policy and that they could not make any changes. What horrible customer service!!!!! I should have read reviews here first. I ordered from them after watching Jennifer McGuire Ink and hearing her praise. I will be very careful in the future. There are too many other companies in this marketplace, to deal with poor service.

I will start by saying they have some lovely die sets. But beyond that, their customer service is useless, there are very long delays in shipping and they cancel orders without warning. And don't even try and make a change to an order or a return, not happeing. I applauded their changes to their monthly kit, until they cancelled my order two weeks after placing it in January with NO good explanation. Then I should have already been signed up for the next month because I ordered in January, but wasn't, and when I tried to order the kit the morning of the first day, it was 'sold out.' What the heck? They offered no explanation or transparency. My recommendation is to order their dies from Amazon or a third party vendor and skip working with this company directly....

If I could, I would give no stars. I bought the Cozy Cluck Chicken Die Cut. The stitch holes are so close to the edge that even using only two strands of floss and a small needle the stitches just pull through the edge of the wool felt, ruining the project. I have made many felt die cut ornaments from other companies, and I’ve never had this issue. So, I tried paper cardstock. Some of the layered pieces only cut stitching holes on the top layer, so you have punch holes through two layers of cardstock an awl or your needle, neither option is fun. So the die doesn’t work on felt or paper for a cost of $42.99! I bought this for fun and it has been an awful waste of my time and supplies. I don’t even want to resell it because it’s so poorly designed and useless. I will never buy a Spellbinder product again.

My Turn Comfort Grip handle is marketed as fitting the Platinum and Scout die cutting machines. With a tiny bit of liquid dishwashing soap applied to the inside of the grip, the handle also fit onto a Big Shot Plus and a Crossover II machine as well as a Scout.

I endorsed this company when I had a rubber stamping group that was world wide. To me, if this company would have stayed away from asking it's subscribers to send cards to politicians, I would still recommend this company. NOT now and will continue to tell every crafter to avoid this now politicized company.