SprinlyReviews on record for sprinly.com

I want to be fair: some of Sprinly's meals are decent. But the billing practices are where this company shows its true face — and it's not the wholesome, vegan-friendly brand they're selling you. Here's what happened: Had some digestive issues, so I toggled off my next two delivery weeks on their website. Their own platform confirmed: subscription suspended. I also sent a written cancellation request via email to firm it up. Despite both of those actions, they said they had already charged my card the morning for a delivery a week away I explicitly wished suspended and then I just cancelled. The rep told me it was "not enough time" — even though their website had already confirmed the suspension. Then came the gaslighting: she suggested I must have cancelled the subscription itself, implying I didn't know what I was doing. in fact, I did both. First, when she pushed back on a charge reversal. At that point, I wanted out completely. I have screenshots of every step. Their solution? A store credit. After I cancelled the subscription? I don't need a credit for food I can't eat easily — I have been vegan for years but encountered a digestive condition and told them so. I asked for a refund to my original payment method. They said they "can't issue refunds." I said: then mail me a check. They have gone silent. So, I filed a complaint with the FTC (Report #201645730) under the Negative Option Rule. Their own website confirming a cancellation while they bill you anyway is textbook negative option abuse. A few other things worth knowing: Heavy reliance on roughage — if you have a sensitive stomach, GI issues, or IBS, proceed with caution. Many dishes are fiber-dense in ways that aren't disclosed upfront. Reheating is inconsistent — air fryer doesn't work well for some dishes; pan is better, but it's not as grab-and-go as marketed Overuse of standard chopped tofu across multiple dishes — lacks the variety they advertise - almost a cliche. but again, some of the food is well done. Plastic packaging is still prevalent despite the eco branding — the recycled filler in the box is a nice touch, but don't mistake aesthetics for actual sustainability No phone number for customer service — the BBB noted they refused to provide basic business information and have no listed phone. Email only, which conveniently slows dispute resolution This company markets hard to health-conscious customers who trust the vegan-organic brand identity. That trust deserves to be honored. Billing practices that contradict your own website's confirmation, then gaslighting customers who push back, is not a vibe. It's a red flag. Do your research before subscribing. Cancellation is not as easy as sign-up — which is exactly what the FTC's updated rules prohibit.

I really like that the food is organic, vegan, and gluten free! Some of the meals are tasty. The downside is that the plastic packaging (meal container lids and flimsy sauce containers with separate lids) often breaks ; this causes me extensive amounts of time to find the missing plastic shards so that I don't eat them. Unfortunately, there are many times I cannot find the plastic shards and have to toss the meal. I have reached out to Sprinly several times over the last few MONTHS and, while they are responsive (meaning that they respond promptly), they say the SAME thing every time, that Sprinly is exploring alternate packaging. Yes, Sprinly refunds the meals which have damaged packaging, but the broken packaging causes frustration as then I have one less meal available to me. While I would normally write a 5 start review, I am leaving a poor review due to the packaging.

I am in Nashville where we are experiencing power outages all over the city. Sprinly agrees to cancel my order for this week because I have not power and have been rescued by friends in a nearby town. I appreciate that they are real human beings with compassion!

Absolutely tasteless and bland. Pretty awful.

I received my mails and all the meals and each of the meals was mixed together in mailing. The food was terrible. I called as soon as I received my mails, which were late that I didn’t want anymore. They would not allow me to cancel and kept my $109. The only option they gave me was to order another set of horrible meals. Don’t buy this brand.

I've tried most other prepared or ready to cook meal kits. Sprinly...hands down...is the best. The meals are all delicious (I'm not a vegetarian but these meals are better than anything else I've eaten..absolutely delicious. I highly recommend them and although the cost is a bit higher than other services.. I promise it's worth it.

First let me say the food is fantastic! I love the low sodium content. A lot of other food delivery companies boast about being healthy but their sauces are full of sodium. They have preservatives and added sugars. Sprinly delivers if you’re really looking for healthy. The food is real, fresh, without preservatives and added sugars. They have life sustaining food for living healthy lives. I enjoy the healthy vegan options. It saves me time and clean up to order from Sprinly. No, it’s not cheap. No, it may not get there the day you expect it, maybe a day later. But it’s mostly beans, vegetables, and grains. They should be good an extra day with the cold packs in the shipping boxes you get. I haven’t had a problem yet. I only gave a 4 because yes I would love if the meals were cheaper and came as scheduled consistently. 4.7 is more accurate. Because I too, gage grocery shopping around delivery but I guess I may have to adjust if saving time and not doing dishes is worth a little inconvenience. I really do love this company.

I wish I would have read some of these reviews before placing an order. In big bold letters it says the meal is delivered on Jan 6th. The package still shows in transit on the 7th with an estimated delivery on the 8th! I contacted them and they gave me some BS story about how they say that it could arrive Wednesday (7th) but if it arrives on the 8th it will still be edible. BS. I was so irate because I didn't go shopping because the meals were supposed to be delivered and was super busy and ended up having to go to a fast food restaurant. I called my credit card company to dispute the charge. These subscription meal delivery services are the worse. They have the gall to charge you before you can even order the food. It is abhorent. Done with all of them!